Who is eligible to use Extendable Services?
Telematics services can only be extended between active databases in the Fleet Management Application. To view extended telematics data, users must have an account in ...
Why are my drivers receiving duplicate ON logs?
The app automatically switches to ON when the vehicle stops moving for 5 minutes. If the driver manually changes to ON, a duplicate log is ...
Who is required to use ELD?
The electronic logging device (ELD) rule – congressionally mandated as a part of MAP-21 – is intended to help create a safer work environment for drivers, and ...
What are technical support hours?
Monday - Friday, 7:00 am to 6:00 pm, EST. Emergencies, such as accidents, will be responded to after hours. Please review the content in the ...
What is Differential GPS (DGPS)?
Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference ...
What does inverting the Auxiliary do in Geotab?
When connecting an auxiliary line to a circuit using the Geotab auxiliary cable, you can read the default value or invert the value. Ensure auxillary ...
What is Geotab's IOX?
Geotab's input / output expander, or IOX allows for simultaneous connections and communication between multiple devices and installed GO devices. This connection port allows for ...
What is the heartbeat feature in Geotab?
A common concern with plug-and-play type device is tampering. The plug-and-play device is super convenient to install but this means it can be easily removed ...
What browsers are supported by Geotab?
As Geotab continues to innovate, many modern features of the web are integrated into our products. In order use all the advanced functionality on MyGeotab, ...
What are exceptions in Geotab?
Understanding where and when issues arise with fleet is made simple by establishing exception rules. When a vehicle event occurs which breaks a rule, an ...
What is IOX-SATIRD?
IOX-SATIRD - The IRIDIUM Network is useful in the event the Geotab ® GO Device travels outside of cellular or network coverage. The IRIDIUM Satellite ...
What is Differential GPS (DGPS)?
Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference ...
What is WAAS GPS?
You've heard the term WAAS, seen it on packaging and ads for Garmin® products, and maybe even know it stands for Wide Area Augmentation System. ...
What are the tablet specifications for Drive HOS service?
System RequirementsAndroid• Android 4.4 or higher• 7-inch screen preferred• Capacitive touch screen preferred• Built-in cellular modem (3G or LTE) with data connection• Built-in GPS• ...
What are technical support hours?
Monday - Friday, 8:30 am to 5:30 pm, EST. Emergencies, such as accidents, will be responded to after hours. Please review the content in the ...
Where is the Fleetistics Fuel Card accepted?
The Fleetistics Fuel Card is accepted at 90% of retail fuel locations throughout the U.S. Plus, additional acceptance at over 45,000 service merchants nationwide. For ...
Who assigns fuel card Driver ID numbers?
Customers may choose their own 4-digit Driver ID number, or WEX can randomly assign the Driver ID. Assigning each driver a unique identification number ensures ...
What is the process for replacing lost/stolen cards?
The authorized WEX fleet contact can order replacement cards by logging on at www.wextools.com. The fleet manager may also call WEX Customer Service to report ...
Who manages WEX fuel card account changes and updates?
The customer is responsible for all fuel card changes and account management issues. Customer service is provided directly by WEX and Fleetistics has no access ...
What does fuel card cost?
A $40 application fee is added to the first invoice, after which the cost is $2.00 per month, per vehicle and a small transaction percentage.
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Who supports my Fleetistics fuel card powered by WEX?
WEX will generally handle all customer service. Fleetistics uses the data received from WEX to create new helpful reports and dashboards.
Customer Service:1-888-387-5665
Fax: 888-387-5665
Fax Application: 813-991-7765
Pay ...
What does intrinsic safety mean?
Intrinsic safety (IS) is a protection technique for safe operation of electrical equipment in hazardous areas by limiting the energy available for ignition. In signal ...
What is OBD?
OBD stands for on-board diagnostics, an automotive term that refers to a vehicle’s diagnostic and reporting capabilities. The OBD is a valuable tool for repair ...
Watchdog report - Minutes
Watchdog Report by Minute Keeping track of telematics device health is an important task that’s often overlooked. Manage device uptime with the Watchdog Report. Devices ...
What is Active Tracking?
Active tracking is hyper logging and display of vehicle position information for GO Series devices only. Active Tracking is made possible with increased data logging ...
What is MyFleetView?
MyFleetView (MFV) is a value added service provided by Fleetistics that provides customers one-click access to the last reported location of their fleet. This link ...
Will the GPS drain my battery?
No, the devices will go into sleep mode when the vehicle is turned off and will only draw about 5 mA of current. A typical ...
What is the FMCSA ELD phone number and email?
FMCSA ELD Information Line
1200 New Jersey Avenue SEWashington, DC 20590United States
Email: ELD@dot.gov
Phone: 800-832-5660
Website: General Information about the ELD Rule | FMCSA (dot.gov)
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