FAQ Overview

Cellular Communications

Cell coverage maps

Author: support
Last update: 2021-10-27 17:33


Does the Geotab System use a satellite or cellular network?

Yes and yes. The standard GO device receives signals from the GPS satellites to determine the lat/long, speed and altitude of a receiver (antenna in the GO device, phone, Garmin, OnStar, etc)on the earth with about 3 meters, generally less. The GPS data is then transmitted from the vehicle to a cellular communication network or an optional satellite communication network. Most customers use the cellular network modem because it is far less expensive than communicating on a satellite communication network. There are various cellular networks to choose from based on the data coverage in the area of asset operation.

When an asset needs to be tracked in very remote areas some or all of the time, and it is a high value asset, customers add a satellite modem to the standard GO system. This provides limited information in very remote areas such as oil fields. The detailed information is uploaded when the asset returns within range of the correct cellular network. This method is used to control costs because transmitting all data provided by the GO system would be cost prohibitive on a satellite communication network.

Author: support
Last update: 2021-10-27 17:34


Why does the posted road speed alert happen several second after the vehicle reached the speed limit?

The vehicle is moving from the speed zone before it communicates with the server where the posted road speed is checked. The device must connect a second time for the alert to be triggered on the device in the vehicle. At 70 mph the vehicle may be several miles further before the driver is alerted. Adding the ProPlus service provides much faster results. This increases the communication rate with the server so the violation is recognized and sent back to the vehicle much more quickly than the standard rate used for Pro service. Communication in ProPlus takes place about every 20 seconds compared to every few minutes in Pro mode.

Author: support
Last update: 2021-10-27 17:36


AT&T Discontinuing 2G Technology

AT&T announced they would be doing this by 2017.  In addition, Mark Huffman stated AT&T is starting to take 2g towers off line in the lower volume areas.   Product effected: Geotab – Go4 and Go5 are 2g technology Nextraq – VT300, VT2300 and units prior to these models are 2g technology.   Mainstream media reference: USA Today - AT&T sunset 2g technology

Author: support
Last update: 2021-10-27 17:37


What is Differential GPS (DGPS)?

Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference between the positions indicated by the satellite systems and the known fixed positions. These stations broadcast the difference between the measured satellite pseudoranges and actual (internally computed) pseudoranges, and receiver stations may correct their pseudoranges by the same amount. The correction signal is typically broadcast over UHF radio modem.

The term can refer both to the generalized technique as well as specific implementations using it. It is often used to refer specifically to systems that re-broadcast the corrections from ground-based transmitters of shorter range. For instance, the United States Coast Guard runs one such system in the US and Canada on the longwave radio frequencies between 285 kHz and 325 kHz. These frequencies are commonly used for marine radio, and are broadcast near major waterways and harbors.

Post-processing is used in Differential GPS to obtain precise positions of unknown points by relating them to known points such as survey markers.

The GPS measurements are usually stored in computer memory in the GPS receivers, and are subsequently transferred to a computer running the GPS post-processing software. The software computes baselines using simultaneous measurement data from two or more GPS receivers.

The baselines represent a three-dimensional line drawn between the two points occupied by each pair of GPS antennas. The post-processed measurements allow more precise positioning, because most GPS errors affect each receiver nearly equally, and therefore can be cancelled out in the calculations.

Differential GPS measurements can also be computed in real-time by some GPS receivers if they receive a correction signal using a separate radio receiver, for example in Real Time Kinematic (RTK) surveying or navigation.

Author: support
Last update: 2021-10-27 17:38


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

 

Author: Eron Iler
Last update: 2022-06-01 19:36


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day. This limit your account to 50 MB per 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

 

Author: Eron Iler
Last update: 2022-06-01 19:39


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day. This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. 
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB.  
  • Data does not rollover to the next day or next month
  • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscomm

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

 

Author: Eron Iler
Last update: 2022-06-01 19:42


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get the d. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day. This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. 
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB.  
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

 

Author: Eron Iler
Last update: 2022-06-01 19:45


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get a data cap protection plan. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day (recommended). This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. The 500 MB overall cap is automatically included.
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB. The 500 MB overall cap is automatically included.
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

Overage Fees

Overage fees (OF) are on a per megabyte basis because that is how the cellular carriers calculate overages. It is very easy to run up your data consumption, especially when getting started. 

Author: Eron Iler
Last update: 2022-06-01 19:48


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get a data cap protection plan. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day (recommended). This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. The 500 MB overall cap is automatically included.
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB. The 500 MB overall cap is automatically included.
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

Overage Fees

Overage fees (OF) are on a per megabyte basis because that is how the cellular carriers calculate overages. It is very easy to run up your data consumption, especially when getting started. If you need more data during installation and training, just let us know. We'll remove the cap for the timeframe you identify and then reinstate it. During this time, data overages are possible so educate your team. Most overages come from viewing live streaming who do not understand the cost. 

Author: Eron Iler
Last update: 2022-06-01 19:51


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get a data cap protection plan. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day (recommended). This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. The 500 MB overall cap is automatically included.
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB. The 500 MB overall cap is automatically included.
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

Overage Fees

Overage fees (OF) are on a per megabyte basis because that is how the cellular carriers calculate overages. It is very easy to run up your data consumption, especially when getting started. If you need more data during installation and training, just let us know. We'll remove the cap for the timeframe you identify and then reinstate it. During this time, data overages are possible so educate your team. Most overages result from employees viewing live streaming who do not understand the data cost model. 

Author: Eron Iler
Last update: 2022-06-01 19:52


How much data is available monthly?

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get a data cap protection plan. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Three Types of Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. 
  • 50 MB per day (recommended). This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. The 500 MB overall cap is automatically included.
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB. The 500 MB overall cap is automatically included.
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

Overage Fees

Overage fees (OF) are on a per megabyte basis because that is how the cellular carriers calculate overages. It is very easy to run up your data consumption, especially when getting started. If you need more data during installation and training, just let us know. We'll remove the cap for the timeframe you identify and then reinstate it. During this time, data overages are possible so educate your team. Most overages result from employees viewing live streaming who do not understand the data cost model. 

Author: Eron Iler
Last update: 2022-06-01 19:53


CrewChief Dashcam

How Does Monthly Data Work? - DRAFT

Data Plans - DRAFT

The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you chose not to get a data cap protection plan. We highly recommend a data cap protection plan to avoid overages. There are several options which your account manager can review with you. It is very important to understand data conumption and to educate your employees so they do not consume needed data or create high overage fees. 

Data Protection

  • Overall cap. This simply limits the monthly use to the plan you selected (500 MB default). You can use all this data in 1 day or over the data plan cycle. The 500 MB maximum is applied to the data allocation o

Data Allocation

Data allocation is a sub-service of the data cap protection optional service. After selecting the data protection, you will then choose how you want to allocate data during a data plan cycle. 

  • No daily limit. Use as much or as little as you like but data stops working at the plan purchased (500 MB is standard). You have to wait for the next data plan cycle or request the cap be lifted and pay overages. Downloading data from the SD card is also an option to avoid more data fees. 
  • 50 MB per day (default & recommended). This limit your account to 50 MB of data usage per day. If you used 50 MB per day, you would be able to use the system for 10 days per data plan cycle. 50 MB x 10 days = 500 MB. The 500 MB overall cap is automatically included.
  • 17 MB per day. This limit your account to 17 MB of data usage per day. If you used 17 MB per day, you would be able to use the system for 31 days per data plan cycle. 17 MB x 31 days = 500 MB. The 500 MB overall cap is automatically included.
  • Data does not rollover to the next day or next month
    • If you have a special situation such as an accident, just contact Fleetistics support and the limits can be lifted until you communicate to reinstate them. It is best to make the request to remove and reinstate using a support case from your MyFleetistics account online. This documents the date, time and user for each request which protects you from overages due to miscommunication. You can even tell us when to reinstate it when you request to have it removed.

      Example: "Remove the daily data cap on camera Abc1234 for the next 24 hours." This would not remove the 500 MB data cap protection if this option was elected at the time of order or added prior to overages being incurred. 

The data plan cycle begins on the 17th of each month and billing is done on a calendar month. 

Larger data plans are available if needed. Talk to your account manager to learn more.

Overage Fees

Overage fees (OF) are on a per megabyte basis because that is how the cellular carriers calculate overages. It is very easy to run up your data consumption, especially when getting started. If you need more data during installation and training, just let us know. We'll remove the cap for the timeframe you identify and then reinstate it. During this time, data overages are possible so educate your team. Most overages result from employees viewing live streaming who do not understand the data cost model. 

Author: Eron Iler
Last update: 2022-06-01 20:10


Geotab » Hardware

is it possible to turn off auditory alert beeps on my units to make them less noticable?

Yes. In Geotab, navigate to the Vehicles>(select vehicle)>More Details>Driver Feedback. Adjust the settings as needed.

Author: support
Last update: 2021-05-06 14:57


Quick Guide to Geotab GO device installation.

Author: support
Last update: 2021-05-06 18:08


Fix GO Talk Volume

You can create a custom parameter that sets a minimum volume of 1 and up to a maximum of 6.

You can apply the parameter listed below:

<Parameter Description='GoTalk min Volume level=6 (0 to 6)' Offset='175' Bytes='6' IsEnabled='true'/>

You can adjust the volume by varying between 1 and 6 in the Bytes='6' field. 

In this case it is set to 6.

Steps to Configure

  • In MyGeotab>Vehicle select the vehicle. 
  • Click More Details in the top menu.
  • Select the Custom Parameters menu
  • Add the parameter listed above and select Add New Parameter

Author: support
Last update: 2021-05-06 19:55


Device not reporting

There are many resouces to assist you with troubleshooting a GPS device. The linked content provides tips and resources beyond the Quick Test listed below. Always open a support case in MyFleetistics to log the date and time, register the issue, document the details and keep up to date on the resolution process. 

Quick Test

1. Unplug the device for 1 minute and plug it back in - reboot the device. Like computers, this sometimes clears an issue. If it is a 3-wire unit, remove all power for for 1 minute.

2. Put the GPS device into another vehicle/assest that is tracking properly (be sure you have permission to see the other vehicle in the application) in a known cellular coverage area with line of site to the sky.

If the device tracks correctly in the second vehicle, the issue is likely the OBD/ECM or a wiring issue, on a 3-wire installation, on the original vehicle .

If the device does not track in the second vehicle, there are two possible issus; a faulty GPS device or no cellular network connection. If other vehicles are transmitting in real-time in the same area, it is likely a faulty GPS device. Remember that most GPS devices will store data when they cannot connect to the cellular network and transmit when they reconnect. Understanding if a device is logging data or transmitting in real-time is important to determining if the device is faulty or there is no cellular coverage. You can always drive it home or around for a day or two to expose it to multiple coverage areas to be sure it is a faulty device, not a coverage issue.

When confirmed by support, a replacement device will be provided based on the warranty associated with the device. This process will be handled through the support case so both parties are seeing the same communication and are accountable for their part in the process. Support will review the case and take appropriate action. No waiting on hold or playing phone tag.

Open a Support Case - Create the case and we'll get back to you!

Open a case from the Device Status Table seen below. When you open a case from this view, the device serial # and other information is inserted for you. Include the troubleshooting steps you took and the support team will investigate the issue and respond. You will get an email when an update is made to the case.

1. Navigate to Analytics& Reports>Device Status. [this process includes the device info for you.]

2. Check the system device status and create a case.

3. Open a case for any issue (technical, training, billing, etc) using this icon.

4. Filter the data in the table by clicking on the circle.

Open Support Case Here

Related Links

Geotab Install Checker
A tool to confirm a newly installed Geotab device is working. It will not work for other GPS devices.
General Troubleshooting Tips
Good content to know if you work with GPS units on a regular basis.
Installation Tips
Concepts and things to be aware of when install GPS equipment.
Geotab Installation Quick Guide

GPS Installations
Tips on installing GPS tracking devices

Related FAQs

Creating a Support Case
Steps on creating a case in Fleetistics

Author: support
Last update: 2021-05-06 22:12


How do I locate the OBD Port (Diagnostic port) in a vehicle?

Author: support
Last update: 2021-10-27 18:06


GoTalk speaker for Geotab system

GoTalk adds a speaker to the Geotab GPS tracking platform to give the driver more specific feedback. Customers create the message to be read to the driver using the Geotab web interface. Let’s just say you can be as creative and colorful as you like. Installing the GoTalk speaker is very similar to connecting any other IOX device to the GPS device. Click here to download the full GoTalk installation guide.

There are a few key things to remember.

  1. Make connections in the sequence outlined in the installation guide.
  2. Connection GoTalk to the IOX port first.
  3. Connect the OBD harness to the Geotab GPS device.
  4. Turn the vehicle on.
  5. The unit will be in test mode. Cycle the ignition a few times to disable it.

Note: Each time the GPS device loses power it will be in test mode when reconnected. Cycle the ignition a few times to turn it off or it will beep while driving giving you feedback on everything it does. Test mode is used for troubleshooting and very helpful when something is not working correctly.

You may want to create a rule that is triggered upon powering the GPS device so you can confirm the installation is correct. After installation, you can remove the rule. Read more

Installation Instructions
GPS and GoTalk installation instructions
GoTalk Install Guide
Download guide with instructions by Fleetistics

GoTalk Technical Specifications & Guide
Download guide with tech specs and instructions by Geotab

 

Author: support
Last update: 2021-10-27 18:37


What does inverting the Auxiliary do in Geotab?

When connecting an auxiliary line to a circuit using the Geotab auxiliary cable, you can read the default value or invert the value. Ensure auxillary X, is used the exact same way throughout your fleet. If you are tracking a salt spreader being active with a default state value, it must be the same for all vehicles in your account. Geotab does not have a way to decipher differences between vehicles or auxillary state values.

To understand this better; on a light switch you have the on and off positions. Similarily, an auxiliary circuit provides a value of  0 or 1 based on the state of the circuit.. Lets say that 0 registers when "off" and 1 registers when "on". When the auxiliary is inverted, the values are inverted, 0 will represent "on" and 1 will represent "off". So the values are inverted in order to detect or monitor the opposite state. To get a more detailed explanation on how the auxiliaries algorithms work, please click on the link below.

Potential Scenarios:

1. You want to monitor the activation of emergency lights on an ambulance. The normal state of the circuit is powered off, so you want to see data when the lights are on.

2. A generator runs all the time to pump water from a basement in a skyscraper. The normal state of the pump drive is on, so you want to see data if the pump shut off. By inverting the aux input you can change how the data is reported.

Configuring AUX Inputs
IOX-AUX self learning process & manual configuration

Author: support
Last update: 2021-10-27 18:41


Identifying J1939 and J1708 connectors

Heavy Duty Vehicles (J1939 and J1708)

Most heavy duty vehicles will have a round 9-ppin deutsch connector, depending on the age of the vehicle it may have a 6 pin. There are two potential protocols, J1939 and J1708. Below you will find the pin-out information for each along with their respective harness.

deutsch.png

The new firmware release enables GO4v3, GO5 and GO6 devices with a 9-pin HD harness to support both J1708 and J1939 protocols simultaneously. In previous versions of firmware, a device installed in a vehicle with dual J1708 and J1939 protocols was limited to logging fault data from the J1939 bus only. The new firmware allows devices installed in vehicles with dual J1708/J1939 protocols to log J1708 faults also.

Author: support
Last update: 2021-10-27 18:51


Can GPS devices reporting on the AT&T or T-Mobile networks report in Canada?

T-Mobile can roam into Canada but AT&T cannot. Customers based in the US which go into Canada must have T-Mobile devices and service  If the customer is based in Canada and roams into the US, Rogers is the correct option. Devices cannot be switched or upgraded so customers must get the correct device to start or purchase new devices.

Author: support
Last update: 2021-10-27 18:53


What is Geotab's IOX?

Geotab's input / output expander, or IOX allows for simultaneous connections and communication between multiple devices and installed GO devices. This connection port allows for expanding the capabilities of the GO system by adding Garmin navigation devices, Iridium satellite modems, and Near Field Communications Driver ID solutions. This interface provides an open architecture for future expansion.

Author: support
Last update: 2021-10-27 18:53


What is the heartbeat feature in Geotab?

A common concern with plug-and-play type device is tampering. The plug-and-play device is super convenient to install but this means it can be easily removed just as easily. Serial numbered zip ties and extension cables provide two additional layers of protection but nothing if tamperproof.  For over 18 years Fleetistics has been answering questions about tampering and for 18+ years Fleetistics has said 'If a driver wants to tamper with a device, they will. The question is what are you willing to do about it to set an example?' Prior to plug-and-play devices all devices were hard-wired and they were tampered with at the same rate. Having strong HR policies in place are the best defense and deterrent.

Although there are several layers of deterrents for the plug-and-play devices ultimately there is a need to know if a device does not report correct and registers a power event. The Watchdog Report provides this data. Exceptions can also be created to notify users via email.

Devices are programmed to 'wake' from suspend mode when the ignition is off in order to register with the GO server. This handshake is pre-scheduled and if the device does not handshake an exception is recorded. The handshake takes place at various intervals depending on how long the ignition has been off. This process helps reduce the strain on vehicle batteries over extended periods. The battery voltage is reported with each heartbeat and can be monitored to prevent dead batteries. Vehicles not being used for over 30 days should have the device removed to prevent continuing batter drain. Please note this does not eliminate the service fee and add to your return on investment so use the devices as much as possible.

Heartbeat Scheduled After Ignition Off

Heartbeats are every 30 minutes after ignition off for the first 48 hours. Then every 23 hours until the next ignition on.

Author: support
Last update: 2021-10-27 18:54


Dickey-John Control Point Integration

Geotab has been working on a DICKEY-john monitoring solution for many months and are now happy to announce the availability of this product as a “pre-release” product. The IOX-DJ unit connects up to the DICKEY-john Control Point Control System to provide distances, time, and amount of granular and liquid materials being spread during winter storm events. The data is captured through the IOX and transmitted up to MyGeotab where exceptions can be created and quantities spread determined.

About DICKEY-john

DICKEY-john’s customers range from individual farmers to original equipment manufacturers (OEMs). Amongst other markets, DICKEY-john provides systems for snow equipment vehicles which Geotab has focused on. Control Points®'s resourceful three-channel system gives you the power to control granular and liquid material application rates, spinner speed, and spread width.     

What are the features and benefits of DICKEY-john monitoring?

  • View on a map which roads have been salted or sanded or had other material applied
  • View areas on a map where blasting occurred
  • Track distance, quantity, and time spent sanding, salting blasting or applying other DICKEY-john materials
  • Compare application rates to ensure some drivers are not over or under applying material

Author: support
Last update: 2021-10-27 19:23


Troubleshooting the GO Device

Flow-Chart.jpg

Author: support
Last update: 2021-10-27 22:46


How do I install a Garmin with the Geotab system?

Installation Instructions

Geotab’s IOX-GARMINNT (No Traffic) and IOX-GARMINWT (With Traffic) will allow you to plug a compatible Garmin into a GO6™ via an IOX™.

1. Start with the Geotab GO6™ device unplugged from the vehicle. Remove the blue IOX™ expansion port cover on your GO6™. step-1.png 
2. Plug in the 90° USB connector of the IOX™ to the GO6™. Secure the USB connector using a zip tie, being careful not to over tighten it, damaging the USB.Note: The USB can only be inserted in one orientation (shown in image).  step-2.png
3. Connect the GO6™ to the engine diagnostic port and immediately start the vehicle. Remember, your GO6™ is now in debug mode.  step-3.png
4. Plug in your Garmin.  step-4.png
CAUTION: The GO6 and Garmin have Similar USB Connectors

IOX-GARMIN has two USB plugs. Since the Geotab GO6™ device and Garmin have similar USB connectors; it is possible to plug in the wrong IOX™ USB plug into the wrong device. Remember that the end that goes into the GO6™ will always have a notch. Make sure you insert the correct connector into its corresponding device.

iox-garmin-connectors.png

Termination Shunt

You may notice your IOX™ comes with a termination shunt installed in the expansion port. If you are installing more than one IOX™ in a daisy chain you will need to remove the shunt from each device in line with the exception of the “LAST” IOX™ connected. That shunt must remain in the last IOX™ and should be secured with a zip tie.

The use of the shunt in the LAST IOX™ is necessary for the GO6™ to learn and configure the IOX™ as effectively as possible.

Note: Failing to install the shunt in the last IOX™ could affect IOX™ configuration, it is recommended you secure the shunt using a zip tie if not already done.

 

Author: support
Last update: 2021-10-27 23:02


How do I install an IOX-based accessory in Geotab?

The Geotab GO6™ device is the world's only expandable plug-&-play vehicle telematics platform that allows for unique IOX™ expandability. The IOX-AUX gives you the opportunity to monitor a variety of vehicle inputs allowing you to manage your fleet better. The IOX-AUX gives you the option to monitor up to 8 inputs at any time by using two IOX-AUX's daisy. This harness can operate in a range of 0 to 32 volts.

iox-aux-1.png

Installation Instructions

Identify and test the connection points for the auxiliaries you wish to monitor. Keep in mind the IOX™ wiring is limited to a reach of approximately 3 ½ feet from the GO6™ mounting location. Extending the wiring to reach some connection points may be necessary. Make the auxiliary connections and
secure them using an approved method such as “T” tapping. Ensure none of the components or wiring
interferes with the safe operation of the vehicle.

1. Start with the Geotab GO6™ device unplugged from the vehicle. Remove the blue IOX™ expansion port cover on your GO6™. step-1.png 
2. Plug in the 90° USB connector of the IOX™ to the GO6™. Secure the USB connector using a zip tie, being careful not to over tighten it, damaging the USB.Note: The USB can only be inserted in one orientation (shown in image).  step-2.png
3. Your IOX-AUX has four inputs and comes configured as Aux 1-4. Connect the desired auxiliaries in the vehicle to the IOX-AUX wires as needed. If more than four auxiliaries are required please see Expanding your IOX-AUX.  step_3.png
4. Once your connections to the IOX-AUX wiring have been made, connect the GO6™ and immediately start the vehicle. The IOX™ is now in self-learn mode and your GO6™ is in debug mode.  step-3.png
5. Trigger each auxiliary one at a time. When an input is learned, the GO6™ will emit the appropriate number of beeps that correspond to the auxiliary number. You will need to hear the beeps both when the auxiliaries are triggered ON AND Off. E.g. Aux 2 would sound two beeps when triggered ON and then two beeps when triggered OFF. Repeat this step until the corresponding beeps are heard on BOTH trigger ON and trigger OFF.
Expanding your IOX-AUX

Expanding from four to eight auxiliaries is as simple as plugging in a second IOX-AUX to the expansion port of the first and following the steps below. Remember you will need to remove the zip-tie from the original IOX-AUX. 

In order for the second IOX-AUX to report as 5-8 you will need to locate the red and black loop, or “short”, on the IOX-AUX and cut the wires. This will configure the IOX™ to become Aux 5-8.
Aux 5 = Blue
Aux 6 = Orange
Aux 7 = Green
Aux 8 = White

To complete the installation, you will need to ensure that both IOX-AUX are zip-tied together.

expand-aux.png

Note: By cutting the loop, this IOX-AUX will always report as Aux 5-8, regardless of whether or not there is an Aux 1-4 installed previously.

Termination Shunt

You may notice your IOX™ comes with a termination shunt installed in the expansion port. If you are installing more than one IOX™ in a daisy chain you will need to remove the shunt from each device in line with the exception of the “LAST” IOX™ connected. That shunt must remain in the last IOX™ and should be secured with a zip tie.

The use of the shunt in the LAST IOX™ is necessary for the GO6™ to learn and configure the IOX™ as effectively as possible.

Note: Failing to install the shunt in the last IOX™ could affect IOX™ configuration, it is recommended you secure the shunt using a zip tie if not already done.

 

Author: support
Last update: 2021-10-27 23:03


Quick Guide to Geotab GO device installation.

Author: support
Last update: 2021-10-27 23:09


GoTalk speaker for Geotab system

GoTalk adds a speaker to the Geotab GPS tracking platform to give the driver more specific feedback. Customers create the message to be read to the driver using the Geotab web interface. Let’s just say you can be as creative and colorful as you like. Installing the GoTalk speaker is very similar to connecting any other IOX device to the GPS device. Click here to download the full GoTalk installation guide.

There are a few key things to remember.

  1. Make connections in the sequence outlined in the installation guide.
  2. Connection GoTalk to the IOX port first.
  3. Connect the OBD harness to the Geotab GPS device.
  4. Turn the vehicle on.
  5. The unit will be in test mode. Cycle the ignition a few times to disable it.

Note: Each time the GPS device loses power it will be in test mode when reconnected. Cycle the ignition a few times to turn it off or it will beep while driving giving you feedback on everything it does. Test mode is used for troubleshooting and very helpful when something is not working correctly.

You may want to create a rule that is triggered upon powering the GPS device so you can confirm the installation is correct. After installation, you can remove the rule. Read more

 

 

Related Links
Installation Instructions
GPS and GoTalk installation instructions
GoTalk Install Guide
Download guide with instructions by Fleetistics
GoTalk Technical Specifications & Guide
Download guide with tech specs and instructions by Geotab

 

Related FAQs
How do I install an IOX-based accessory in Geotab?
Installation instructions for IOX-AUX devices.
What is Geotab's IOX?
Overview of the GO Systems IOX (input / output expander) port.

Author: support
Last update: 2021-10-27 23:10


Voltage requirements for GO system auxiliary IOX

Voltage parameters to utilize the Geoatb IOX-AUX to monitor electrical circuits turning on and off. Auxiliaries need to be utilized the same way throughout the entire fleet. Aux 1 must measure the same on every truck so exceptions and reports function correctly. How the auxiliary is measured can be inverted in the Geotab application. This means that instead of measure the "on" time, it is possible to measure the "off" time by inverting the setting.

Minimum = 3.3v

Maximum = 24v

Author: support
Last update: 2021-11-03 16:06


Odometer (Geotab)

Types of Odometer Data
Actual Odometer (AO)

AO is the value taken from the vehicle and is the value displayed on the dashboard. AO is calculated using a worm gear on the transmission. This gear can wear over time as can the other parts on the vehicle that impact the number of revolutions the gear makes. Tires are the biggest contributing factor to inaccurate odometer information . When a car or truck is made the tires are a specific size with 100% tread. If the tire size is changed or 50% of the tread is worn off, the diameter of the tire changes which changes the number of revolutions per mile made by the gear measuring and reporting the odometer value.

Virtual Odometer (VO)

VO is mileage calculated by the Geotab GPS device. The Geotab device measures the distance between GPS data points. The more data poins, the more accurate the calculation. When a vehicle does not report odometer data as part of the engine diagnostic codes, it uses VO to determine mileage. Customers on the HOS, Pro or ProPlus plan will receive engine diagnostics data which includes AO if avalailable from most fleet vehicles. Customers on the Base plan will not get AO data but will get VO data on the Trips report but will not be able to run an odometer report which is based on AO. Because VO is not impacted by things like tire size, VO is often more accurate than AO.

It is important to enter the starting odometer value when using VO. This is enter under Vehicles>(selecte vehicle)>Odometer.

Indicates Virtual Odometer in Geotab Vehicle Editor

Backstory

Geotab used to use VO all the time. Back in the day it is all that was available becuase they were not collecting engine diagnostic data. Customers had continuous questions and concerns about the VO not reflecting what was on the dashboard. This lead to hours of conversation and explanation with customers. Eventually when AO was available, Geotab decided to use AO instead of VO to reduce confusion and questions from customers even though it is less accurate.

 

Related Links
Geotab Article
Variations in Odometer Readings
10 tips: Nab odometer roll-back scammers

Author: support
Last update: 2021-11-03 16:44


How can you put phone numbers on the device

Phone numbers cannot be added to a device. They are data only devices and do not support voice. Adding voice or increasing data consumption would be a different solution and much higher prices.

Author: support
Last update: 2021-11-03 17:14


What is IOX-SATIRD?

IOX-SATIRD - The IRIDIUM Network is useful in the event the Geotab ® GO Device travels outside of cellular or network coverage. The IRIDIUM Satellite modem allows the GO device to communicate over the IRIDIUM Network. This allows users to track their fleet even when cellular connectivity is lost.

Author: support
Last update: 2021-11-03 17:30


Detecting Tampering

Overview

Tampering has been around since the introduction of GPS tracking when the only option was a 3-wire installation. Today, OBD devices are available and we find tampering to be about as frequent as we did 10 years ago. Tampering is best addressed before it happens by implementing a good policy and explaining the policy and why the investment is being made. To read more about how introducing GPS tracking to staff visit our website - click here. One thing to note about an HR policy is that a policy should not be implemented that will not be enforced.

The process of identifying tampering is an investigation. There are several factors and data to review before making a tampering accusation. If termination is considered, it is recommended that a support case be opened through the Help Center and the device, date(s) and times are identified, as well as the cause of the issue. The data will be reviewed and an analysis provided. Ultimately the call is yours. Erring on the side of the employee promotes good intentions and reduces complaints.  

Review the Installation

Proper installation is key to deterring, preventing and identifying tampering. Many videos are available on Fleetistics.TV covering installation. The goal of a proper installation is to place the device in a location that is not easy to get to. Once the location is identified, serial number zip ties and an install bracket help to secure all connections in a way that a driver will have difficult time getting around. These steps prevent disconnecting the device from the vehicle. Look for stretched zip ties, devices relocated,or screws loose in the dash, etc.  

When a Geotab device is unplugged it cannot report. There is no internal battery to keep it reporting. Although some devices have backup batteries it is considered a "last gasp" feature and offers little value. Devices with large backup batteries do continue to report when unplugged but they are not part of the Geotab product line. When a device is unplugged the system obviously stops reporting. This provides the device removal location because the Geotab device provides such high resolution tracking.  

Check the Data

 When the device is plugged back in (powered up) the data will indicate a power loss as seen below. This detailed data is not something you want to look at daily; it is raw data and can create confusion. Go To MyGeotab>Activity>InVehicle Accidents and Log Data. In the top left seach for "power" to get these two fault statements

  1. Record Value: Reason for the record: Telematics device fault: all power removed - device restartedRecord Type: EngineFaultRecord
  2. Record Value: 0 Reason for the record: Device power change (1=powered)Record Type: EngineStatusRecord.

Alerts can be created for a power loss. Again, it won't tell you when a device is unpowered but it will flag it when it receives power again. This exception is also displayed on the map and in an alerts report.

Check the odometer. If the device stops reporting or indicates a power loss, note the odometer. When the device starts to report again compare the odometer values to see if the odometer increased. Increases indicate driving while the device was not powered or the GPS signal was somehow blocked.

The map is also a good place to look. If the device shows it goes offline at one location and appears at another AND you have a power or GPS signal loss in the detailed data, there was an issue.

When a Geotab device is not being driven it transmits a heartbeat every 4 hours. By creating a Watchdog report on your dashboard or as an email attachment, you can quickly see which devices skip their heartbeat update.

The Device Status table in your MyFleetistics account is a location to see devices not reporting for multiple days from your MyFleetistics.com home page. You also do a health check from this table as well as open a support case without calling the help desk.

Author: support
Last update: 2021-11-03 17:53


Go RUGGED Installation

For the most up-to-date version of this document, please visit: goo.gl/fLCGgd.

The ruggedized telematics device is designed to withstand exposure to weather elements and environmental particulates. It can be installed outside of a vehicle’s cabin. Harnesses are available for specialty installations or for keeping the diagnostic port exposed if desired.

Read important related safety information and limitations of use following these installation instructions. Read and follow all instructions and warnings to prevent serious injury and/or vehicle damage.

Professional Installation Required — Installation of the rugged telematics device requires the installer to have sufficient technical knowledge and expertise for mobile device installation and integration into modern vehicles, i.e. Authorized Installer certification or equivalent.

Installing Your Telematics Device
Preparing For Installation

Before installing your device, please document your device serial number. You will need this information at a later time to verify your installation.

  1. Verify that we support your vehicle by carefully reading the device release notes at goo.gl/fZURff or from the vehicle specific installation notes at goo.gl/MCIXt0. If you have any questions or concerns, please consult your Authorized Reseller.
  2. Ensure no dash warning lights are on in the vehicle while it is running, and that all other functions, such as headlamps and flashers, are working prior to installing the device.

WARNING! Do not attempt to install, re-configure, or remove any product from a vehicle while the vehicle is in motion or otherwise in operation. All installation, configuration or removal must be done only in stationary vehicles that are securely parked. Attempting to service devices while the vehicle is in motion could result in malfunctions or accidents, leading to death or serious personal injury.

Installation in Four Steps

Screenshot 2016-06-09 at 4.19.21 PM.png

  1. Locate the vehicle’s engine diagnostic port typically found in the driver’s area at or below knee level.

    Align the OBD connector on the HRN-RS12S2 (sold separately) with the vehicle diagnostic port and push in place.

    Note: Heavy-duty vehicles use a different connector system. Contact your Authorized Reseller for heavy-duty connector applications or for extension harnesses should it be necessary to place your device away from the engine diagnostic port.

  2. Connect the 12-pin male connector on the device to the 12-pin female connector on the HRN-RS12S2 as shown and click into place. Ensure that all connections are secure. All three lights on the device will flash briefly.

  3. If you are also installing an IOX, connect the 6-pin female connector on the device to the 6-pin male connector on the HRN-RX06S4 and click into place.

    Connect the female mini-USB connector on the other side of the HRN-RX06S4 to the male mini-USB connector on your IOX. Ensure that the two USB connectors are secured with a zip tie.

    With the vehicle parked outdoors to locate satellites and vent exhaust fumes, start the vehicle and allow it to run for approximately 3 minutes.

  4. During this time period you will notice the Red LED will power on and light up on the face of the device. Shortly afterwards the Green and Blue LEDs will light up when the device connects to the cellular and GPS networks. This initial startup may take several minutes to complete.

    Once all three LEDs have lit up, select a location to attach your device. Drill 5/32 inch pilot holes first then secure the device into place using the supplied Hex Washer-head screws. Ensure that you install your device in a location where the wires will not interfere with the safe operation of the vehicle.

The 6-pin weatherproof female connector of the telematics device comes covered with a sealing cap for waterproofing and dustproofing. Remove the cap only if you plan on using an IOX (requires HRN-RX06S4 adapter cable). Otherwise, keep the cap in place with the arrow facing towards the lock clip located at the top of the 6-pin female connector as shown. Attaching the sealing cap in any other orientation will not guarantee a waterproof and dustproof seal.

WARNING! All in-vehicle devices and related cabling must be securely fastened and kept clear of all vehicle controls, including gas, brake and clutch pedals. This requires the use of a cable tie when securing the device or any extension harness to the OBD connector, securing both sides of the harness. If you do not use a cable tie, vibration in the vehicle can lead to a loose connection which could indirectly cause the vehicle’s engine computer to fail, loss of vehicle control and cause serious injury. Inspect devices and cabling regularly to ensure all devices and cabling continue to be securely attached.

WARNING! If at any point after an in-vehicle device is installed a warning lights up on the vehicle dash or the vehicle stalls or has a marked drop in performance, shut off the engine, remove the device, and contact your reseller. Continuing to operate a vehicle with these symptoms can cause loss of vehicle control and serious injury.

Verify Your Installation

To check the status of the device you have installed, navigate to installmygps.com. On the web page, fill in your name, the company, and the device serial number, which was recorded earlier. Once complete, click Log Install.

Author: support
Last update: 2021-11-03 17:59


Identifying OBD2 connectors.

Light Duty OBD2 Vehicles

Most light duty vehicles have what is called an ALDL connector and the typical location is on the driver's side. The ALDL connector has 16 pins and looks like:

aldl-1.png

Pin-Out Information

Below you can find a list of what each pin is used for.
Note: not all pins are populated

pin-out_information.png 

Special Cases:

Workhorse Custom Chassis: Should pins 7 and 15 of the ALDL connector be occupied in these vehicles then the HRN-JEZHD harness will be required
jezhd.png 

GM Vehicles: SHould pin 1 of the ALDL connector be occupied in these vehicles then the HRN-GMLS harness will be required
gmls.png

Author: support
Last update: 2021-11-03 18:03


GPS and Pace Makers/Pacemakers

With respect to GPS modules, they are merely receivers operating at two low power radio signals (L1 – Civilian and L2-Military). The civilian frequency is 1575.42 MHz in the UHF band. I am not aware of any documentation/literature where a GPS module’s radiated emissions has been shown to cause interference. This is a signal we are all being hit with every day just like music radio signals. GPS units simply receive the broadcasted signal. 

In addition to using FCC compliant RADIO and GPS modules, the Marcus Radio Modules have passed FCC Part 15 Class A (Commercial/Industrial/Vehicle) or Class B (Residential/In-home) specifications. Part B is recommended for any consumer product in close proximity to a user’s unintentional emission sensitive areas (head/chest) and include cell phones, calculators, radios, computers, mp3 players, etc…  

  • Coleman GPRS – FCC Part 15 Class A
  • MRM Tuna – FCC Part 15 Class A
  • MRM Wahoo I/II – FCC Part 15 Class B
  • FCC Grant Attached  

Our devices also undergo PTCRB (GSM/UMTS Standards Body) certification for the purposes of isolating any unintentional emissions that might interfere with carrier frequencies, towers, communication, etc… These tests are based on our recommended product configuration including antenna placement and proximity to the radio module.  

The FDA and the Health Industry Manufacturer’s Association  (HIMA) specifically recommends a separation of six inches between any handheld wireless radio and a pacemaker. In fact, you will find this caution in Garmin manuals for handhelds with radio receivers/transmitters.  Given the prevalence of GPS and mobile phones, it is expect that modern pacemakers are accordingly shielded (see below).  

The American Heart Association states:

  • “Modern pacemakers have built-in features to protect them from most types of interference produced by other electrical devices you might encounter in your daily routine.”
  • “Cellphones available in the United States (less than 3 watts) don't seem to damage pulse generators or affect how the pacemaker works. “  

The AMA also publishes a list of devices that may interfere with pacemakers. Currently, no GPS handheld or vehicle mounted devices are listed.

Author: support
Last update: 2021-11-03 18:07


What is Differential GPS (DGPS)?

Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference between the positions indicated by the satellite systems and the known fixed positions. These stations broadcast the difference between the measured satellite pseudoranges and actual (internally computed) pseudoranges, and receiver stations may correct their pseudoranges by the same amount. The correction signal is typically broadcast over UHF radio modem.

The term can refer both to the generalized technique as well as specific implementations using it. It is often used to refer specifically to systems that re-broadcast the corrections from ground-based transmitters of shorter range. For instance, the United States Coast Guard runs one such system in the US and Canada on the longwave radio frequencies between 285 kHz and 325 kHz. These frequencies are commonly used for marine radio, and are broadcast near major waterways and harbors.

Post-processing is used in Differential GPS to obtain precise positions of unknown points by relating them to known points such as survey markers.

The GPS measurements are usually stored in computer memory in the GPS receivers, and are subsequently transferred to a computer running the GPS post-processing software. The software computes baselines using simultaneous measurement data from two or more GPS receivers.

The baselines represent a three-dimensional line drawn between the two points occupied by each pair of GPS antennas. The post-processed measurements allow more precise positioning, because most GPS errors affect each receiver nearly equally, and therefore can be cancelled out in the calculations.

Differential GPS measurements can also be computed in real-time by some GPS receivers if they receive a correction signal using a separate radio receiver, for example in Real Time Kinematic (RTK) surveying or navigation.

Author: support
Last update: 2021-11-03 18:09


How can I decode a VIN?

The links available below under the related links header provide tools for decoding VINs.

Ford's VIN Decoder
Ford's website but also works for other vehicle types.
Carmax VIN decoder.
 
   
   

Author: support
Last update: 2021-11-03 18:11


How can I convert accelerometer values to g-forces?

Divide the accelerometer value by 9.8 to get g-force.

Author: support
Last update: 2021-11-03 18:38


How do firmware updates work on the Geotab platform?

The firmware for all live devices is managed by Geotab. The most current release firmware is pushed over the air to the devices on a regular basis.  You can go HERE to view what the current released firmware versions are. If you are experiencing issues with your device you should verify that it is running the latest version and if it is not let your reseller know so that the device can be set to update.

Once the device has been set to update, use the following procedure to update the firmware:

  1. Ignition on cycle - make sure that the green LED turns on as this indicates that it has connected to the cellular network.
  2. Ignition OFF
  3. Wait 7-10 minutes for modem to disconnect and dowbload firmware, make sure that you leave the device plugged and ignition is OFF during this time.
  4. Ignition ON and drive away
In some cases after a firmware update the device has to re-establish connections with the proper engine protocols so it may take a few trips before all the correct engine data starts coming through again. If it has been a few trips and you are not seeing normal engine data or have any other problems please reach out to your reseller.

Author: support
Last update: 2021-11-03 18:43


What do the LED indicators and beeps mean on my GO6 devices?

GO6_Beeps_and_Lights.png

Author: support
Last update: 2021-11-03 18:44


Will connecting to the OBD port void my vehicle warranty with the manufacturer?

In the US, the Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Geotab has spent considerable time ensuring that our products cannot cause harm to the vehicle.

Author: support
Last update: 2021-11-03 19:29


GO Device Issue Detection Report

The GO Device Issue Detection Report provides insight into the device related issues present in your vehicle fleet. It includes a breakdown of the devices experiencing performance issues, as well as how these issues can be addressed in order to restore normal device functionality. The Issue Detection Report is an extremely useful tool that contributes to strong telematics device uptime in your fleet. This report applies to GO Series devices only.

Device Issue Detection
Learn more
Device Issue Detection
Download report

Author: support
Last update: 2021-11-03 19:37


Will the GPS drain my battery?

No, the devices will go into sleep mode when the vehicle is turned off and will only draw about 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.

Author: support
Last update: 2021-11-03 19:39


How to archive a vehicle/asset

Access denied

Author: Sergio
Last update: 2021-11-05 15:26


How to check faults for a vehicle

Access denied

Author: Sergio
Last update: 2021-11-05 15:28


Where can I find Installation Documentation for Geotab Devices and Cables?

Author: Lynn Rios
Last update: 2021-12-07 21:56


Troubleshooting Geotab OBD Device

The quickest thing you can do for an initial test is to swap the GPS unit not working one from a known working vehicle. If the GPS units continue to exhibit the same performance in the new vehicle, there is a high chance there is an issue with the GPS device. If it works in a second vehicle, the issue is likely with the vehicle. Sometimes, new or unique vehicle models, have a conflict with the vehicles computer. If you think this is the case, open a support ticket and share your detailed findings. 

It is important to perform this and other troubleshooting steps. Returning a device found to be working will result in a $35 bench testing and postage fee.

GO Device Light Definitions

On initial power-up, all three LEDs on the GO device will flash once in unison indicating that the device is receiving power. If none of the LEDs flash, this is an indicator that the device is not powered on.

After the initial flash, the Green LED will briefly turn solid indicating that the modem is connected to our servers. The Blue LED will also briefly turn solid indicating that the GPS is working. Both LEDs will eventually shut down if ignition is turned off.

Once ignition is turned on, the following are common light sequences indicating an issue:

  • No lights
  • Red only
  • Red and Blue only (most common)
  • Red and Green only

Fully seat the device to the harness.

Device Status Table

Use the device status table to monitor devices. Frequently Asked Questions - Device Status Table (myfleetistics.com)

Additional Resources

Author: Fleetistics
Last update: 2022-11-30 18:05


Geotab » ELD, DVIR, IFTA

ELD Driver - Getting Started

This article is designed to assist drivers to get started using the Geotab Drive mobile app for ELD and FMCSA compliance.  You can register for our online driver training webinar here and you can follow the steps below to get started quicker. Fleetistics customers can attend as many webinar training sessions as needed.

Special Note: Drivers must log off the Drive app, not just log out for the day. This is a common mistake that leads to many administrative issues. When a driver logs off the Drive app, the app prompts the driver to make selections that ensure compliance and smooth backend administration.

STEP 1 Download the Geotab Drive app 

Click the image to access the downloads.

Download Geotab Drive for Android

 Download Geotab Drive for iOS

 

Workflow

 

Step 2 - Logging In For The First Time

The most frequent support call we receive is from drivers who cannot log in, usually the first time.  Your ELD Account Administrator will create your credentials as described below and provide them to you.

To log in for the first time you will need:

1. Your user name (email is recommended but not required)

2. Database name for first login only (get this from your MyGeotab system administrator)

3. Password – set by your administrator

 

Step 3 - Once Logged In

  1. Select your vehicle
  2. Add or remove assets such as trailers and shipments
  3. Accept or reject unassigned logs
  4. Verify unverified logs
  5. Inspect the vehicle – you will be placed on duty as soon as you begin the inspection

Once the inspection is completed, you will land on the dashboard screen shown below.

You are automatically moved from On Duty status to Driving status when you drive.  The screen will change to show your countdown timer showing the remaining drive time available to you.

Any movement of the vehicle while you are the assigned driver will generate driving logs assigned to you. It is very important to log out of the app at the end of your workday.  Logging out disassociates the vehicle and causes driving events to remain unassigned.

 

Step 4 - Get to Know Your HOS Dashboard, Tools, and Help Content

Your HOS dashboard allows you to easily access your HOS and DVIR screens, read and respond to messages if that feature is enabled, change into inspection mode, and use the add-ins your Administrator has installed.  There is also a navigation menu at the bottom of the screen.

If you are using an iPad, your dashboard will look something like the view below. On a smartphone, the icons will be arranged vertically and you may have to scroll to see them all.

If you do not see the ELD Info button on your dashboard, please contact your Administrator and ask them to add it.

 

 

It is recommended that all drivers register for and attend our online training webinar for a full overview of the app.  Use this link to register now.

 

Recordings of our live training are available below.

ELD Video Driver Training Part 1 (15 min) 

ELD Video Driver Training Part 2 (15 min) 

ELD Video Driver Training Full version (30 minutes)

Spanish ELD Video Driver Training (39 minutes) 

Author: Lynn Rios
Last update: 2022-07-15 20:23


Driver Required ELD Documentation

Geotab ELD Driver Content

  1. Diagnostic Events and Malfunctions (Must be printed or available as electronic files and kept in the cab as per the law).
  2. ELD Manual  (Must be printed or available as electronic files and kept in the cab as per the law.)
  3. Data Transfer Description (Must be printed or available as electronic files and kept in the cab as per the law.)
  4. A supply of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other related information for a minimum of 8 days (Must be kept in the cab as per the law)
  5. Driver’s Guide to HOS (Recommended)
  6. DVIR Workflow (Recommended)

Installing the ELD Info app provides you with links to required documents so you will always have the latest version. If you do not have the ELD Info button on your dashboard, ask your Administrator to install it.

Author: support
Last update: 2022-07-15 20:27


Can the DVIR inspection list and defects be customized?

Yes. This can be updated in the database directly, or the Import DVIR List tool allows you to copy and paste a list from Excel into the Geotab system. Each line must be formatted in the form "part|defect|severity" in order for a successful import. Once uploaded, navigate to Administration > System > System Settings. From the General tab, scroll down to "Default Vehicle Defects List". Select your new list and click Save when complete.

Author: support
Last update: 2021-10-27 16:52


If a driver picks up a trailer not already in the database, can they add it themselves?

This depends on the security clearance for drivers in MyGeotab. A driver can be given permission, or restricted, to add trailers to the database. 

If there is a fixed list of trailers, do not enable drivers to add trailers. Drivers will add the same trailer many times instead of search the list. This leads to significant  administrative issues. 

If drivers are using unique trailers consistently, train them to search the list before entering another trailer. You should have a process to idenfity duplicate trailer names, even if they are actually different trailers. Trailers from different companies may use the same trailer name which will be indistinguishable during an audit. 

Author: support
Last update: 2022-07-06 22:18


Can drive time be edited or deleted?

No. Under the mandate, all driving time must be accounted for. However, logs can be assigned to an unknown driver, annotated, or ignored.  

Author: support
Last update: 2022-07-15 20:29


What happens if a driver never verifies his logs?

If logs are not verified within 14 days, the carrier will have to print the logs and obtain a physical signature from the driver. They will not be compliant until the driver verifies their logs.

Author: support
Last update: 2021-10-27 16:56


Can I assign logs to a dummy driver?

No. A motor carrier must either explain why the time is unassigned or assign the time to the appropriate driver.

Author: support
Last update: 2021-10-27 16:56


Why are my drivers receiving duplicate ON logs?

The app automatically switches to ON when the vehicle stops moving for 5 minutes. If the driver manually changes to ON, a duplicate log is created.

Author: support
Last update: 2022-07-15 20:31


Does yard move count against driving time?

No, but it does count toward ON-Duty time.

Author: support
Last update: 2021-10-27 16:58


How do you suspend Hours of Service in the Drive App in the event of a state of emergency and hours of service has been suspended?

Change the ruleset of the driver to "no HOS Ruleset".

Author: support
Last update: 2021-10-27 16:58


What is the retention period for driver logs?

There is a purging feature that can be defined by the user on how far you want to go back and the purging frequency currently in beta.

The FMCSA requires that six months of driver logs and three months of DVIR data must be available for audit.

To access this feature in MyGeotab, follow these steps:
1. Navigate to Administration > System > System Settings
2. Select the Purge tab a. Note: if you do not see this tab, be sure that the Feature Preview setting is turned on in your user profile.
3. Switch "Routinely purge older data" to ON and adjust settings.

Author: support
Last update: 2022-07-06 21:57


If data access is set to a specific group, can the driver log into a vehicle in another group?

No. The driver will only be able to view vehicles within their assigned group.

Author: support
Last update: 2021-10-27 17:02


How is a driver's time zone defined?

Through their user profile in MyGeotab.

Author: support
Last update: 2021-10-27 17:03


What happens when the vehicle goes outside of cell service?

Engine and location data are collected and stored on the GO device. Once the vehicle returns to coverage, this data is sent to MyGeotab, then back to the Drive App. If you are out of cellular coverage often, you may want to connect the driver's tablet or smartphone directly to the GO device using IOX-USB to update without the need for a cellular connection. The cable connects to the devices charging cable and also provides power to charge the tablet or phone.

Author: support
Last update: 2022-07-15 20:37


Where can I find information on the requirements for the ELD Mandate?

You can search this Knowledge Base for ELD or click the links below to external resources.

General Information about the ELD Rule | FMCSA (dot.gov)

Ruleset Matrix

3. Who must comply with the electronic logging device (ELD) rule?

A3. The ELD applies to most motor carriers and drivers who are currently required to maintain records of duty status (RODS) per Part 395, 49 CFR 395.8(a). The rule applies to commercial buses as well as trucks, and to Canada- and Mexico-domiciled drivers.

The ELD rule allows limited exceptions to the ELD mandate, including:

  • Drivers who operate under the short-haul exceptions may continue using timecards; they are not required to keep RODS and will not be required to use ELDs.
  • Drivers who use paper RODS for not more than 8 days out of every 30-day period.
  • Drivers who conduct drive-away-tow-away operations, in which the vehicle being driven is the commodity being delivered.
  • Drivers of vehicles manufactured before 2000.

Author: support
Last update: 2022-07-15 20:38


Will Personal Conveyance interrupt the reset?

No. Personal Conveyance is considered OFF-Duty time.

Author: support
Last update: 2021-10-27 17:04


What ELD data transfer method does Geotab support?

E-mail and web services

Author: support
Last update: 2021-10-27 17:09


Can Yard Move be applied retroactively?

No. However, the log should be annotated for compliance.

Author: support
Last update: 2021-10-27 17:09


How are truck rentals handled?

Paper logs can be used for 8 days. If the vehicle is in use for longer than 8 days, an ELD is required.

Author: support
Last update: 2021-10-27 17:10


Why did the system automatically switch my driver to D after they signed out?

When the vehicle travels over 5 mph, the system will create an automatic Drive log. This can happen if a driver moves his vehicle while off duty or in sleeper berth status, and will interrupt the consecutive hours of rest required. If the driver was still logged into the app it will assign that driving to him/her and place them on duty. If logged out, when the driver logs in it will be presented as unassigned and prompt the driver to accept or reject the log. If the driver accepts this log, it will retroactively change their status. 

Author: support
Last update: 2022-07-15 20:45


FMCSA ELD FAQs

Frequently Asked Questions (FAQs) - ELD Rule

ELD FAQ Categories

General Information about the ELD Rule

Author: support
Last update: 2022-07-15 20:53


Geotab Drive App Manual

Per FMSCA requirements, drivers are required to have the ELD manual in their possession. It can be in paper or electronic form.

Author: support
Last update: 2022-07-15 20:54


MyGeotab ELD/HOS Admin - Where Do I Start? | Geotab Drive

Geotab can help you meet compliance, optimize your fleet, increase productivity and much more. Through this webinar learn how to optimize your fleet to prepare for the enforcement of the ELD mandate.

Getting Started with HOS Admin
Geotab can help you meet compliance, optimize your fleet, increase productivity and much more.

Author: support
Last update: 2021-10-27 17:15


ELD for Drivers and Carriers

ELD Benefits

  • ELDs make it easier, simpler, and quicker to keep driver logs.
  • ELDs limit mistakes and reduce form and manner errors.
  • ELDs provide information to drivers and motor carriers so that drivers can better manage fatigue and schedule issues.
  • ELDs correctly record location and accurate information to easily track duty status.
  • ELDs are a good management tool and back office asset to improve productivity and enhance compliance.
  • With ELDs, there is less paperwork, and driver logs are orderly, clear, and accurate.

What Do I Need to Know?

The ELD Rule applies to most motor carriers and drivers who are currently required to maintain records of duty status (RODS). The rule applies to commercial buses as well as trucks. Canada- and Mexico-domiciled drivers are included, unless they qualify for one of the exceptions to the ELD rule.

ELD Rule Exceptions

The following are not required to use ELDs (but carriers may choose to use ELDs even if they are not required):

  • Drivers who use paper logs no more than 8 days during any 30-day period.
  • Driveaway-towaway drivers (were the vehicle driven is the commodity) or the vehicle being transported is a motor home or a recreation vehicle trailer (at least one set of wheels of the vehicle being transported must be on the surface while being transported)
  • Drivers of vehicles manufactured before model year 2000.

What Do I Need to Do?

Carriers must evaluate and select ELDs, and ensure they are installed and drivers and administrative staff are trained to use them by the deadline that applies (December 16, 2019 for carriers using AOBRDs or December 18, 2017) for those using paper logs or logging software.

Drivers must understand and be able to use ELDs by the required deadline, including how to annotate and edit RODS, certify RODS, and collect required supporting documents. You will also need to know how to display and transfer data to safety officials when requested.

Author: support
Last update: 2021-10-27 17:17


Who is required to use ELD?

The electronic logging device (ELD) rule – congressionally mandated as a part of MAP-21 – is intended to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. An ELD synchronizes with a vehicle engine to automatically record driving time, for easier, more accurate hours of service (HOS) recording.

The ELD Rule:

  • Specifies who is covered by the rule and exceptions to it.
  • Provides for ELDS to be self-certified and registered with FMCSA.
  • Includes technical specifications to ensure ELDs are standardized and compliant.
  • Includes a phased implementation timeline to give drivers and carriers time to comply.
  • Includes provisions to help prevent data tampering and harassment of drivers.
  • Creates standard data displays and data transfer processes, making it easier to demonstrate compliance and faster to share RODS with safety officials.

12/16/2015 ELD  Final Rule Published. Phase 1: Awareness and Transition Phase - Voluntary use of ELDs; 12/18/2017 ELD Final Rule Compliance Date. Phase 2: Phase-In Compliance Phase - Mandatory use of ELDs with existing ABORDs grandfathered for 2 years; 12/16/2019 Mandatory Use of ELDs - Phase 3: Full Compliance Phase

The following table illustrates the different devices that can be used during each phase:

  ELD AOBRD Logging Software Paper
Phase 1 
Phase 2     
Phase 3       

Phase 1:  Awareness and Transition Phase: The two-year period following publication of the ELD rule February 16, 2016 to December 18, 2017.

During this time, carriers and drivers subject to the rule should prepare to comply, and may voluntarily use ELDs.

Carriers and drivers subject to the rule can use any of the following for records of duty status (RODS):

  • Paper logs
  • Logging software
  • AOBRDs (Automatic On Board Recording Devices)
  • ELDs that are self-certified and registered with FMCSA

Phase 2: Phased-In Compliance Phase: The two-year period from the Compliance Date to the Full Compliance Phase (four years following ELD rule publication) December 18, 2017 to December 16, 2019.

Carriers and drivers subject to the rule can use:

Phase 3: Full Compliance Phase: After December 16, 2019 all drivers and carriers subject to the rule must use self-certified ELDs that are registered with FMCSA.

Updated: Thursday, August 31, 2017

NOTE: The information provided on this website is to help promote understanding of and compliance with the ELD rule - it is not a substitute for the specific requirements documented in the rule.

Author: support
Last update: 2021-10-27 17:18


If the driver is logged in and driving when he stops and parks the vehicle, does it automatically switch him to on-duty not driving?

Under “more details” in the Geotab>Vehicles>device name>Vehicle Edit>More Details>Device Editor>Detailed Device Info.

It appears much harder to find than it is. Basically get to where you can edit a devices details and click More Details in the top menu on the right.

In the device editor change these settings.

1. "Turn GPS receiver off: must NOT be set on “immediately” but to "10 Minutes after the ignition is turned off".

2. Set "Periodically wake GPS" should be turned "on".

Once the steps are taken the device will automatically change status after 5 minutes of no movement.

Author: support
Last update: 2022-07-15 20:58


Odometer (Geotab)

Types of Odometer Data
Actual Odometer (AO)

AO is the value taken from the vehicle and is the value displayed on the dashboard. AO is calculated using a worm gear on the transmission. This gear can wear over time as can the other parts on the vehicle that impact the number of revolutions the gear makes. Tires are the biggest contributing factor to inaccurate odometer information . When a car or truck is made the tires are a specific size with 100% tread. If the tire size is changed or 50% of the tread is worn off, the diameter of the tire changes which changes the number of revolutions per mile made by the gear measuring and reporting the odometer value.

Virtual Odometer (VO)

VO is mileage calculated by the Geotab GPS device. The Geotab device measures the distance between GPS data points. The more data poins, the more accurate the calculation. When a vehicle does not report odometer data as part of the engine diagnostic codes, it uses VO to determine mileage. Customers on the HOS, Pro or ProPlus plan will receive engine diagnostics data which includes AO if avalailable from most fleet vehicles. Customers on the Base plan will not get AO data but will get VO data on the Trips report but will not be able to run an odometer report which is based on AO. Because VO is not impacted by things like tire size, VO is often more accurate than AO.

It is important to enter the starting odometer value when using VO. This is enter under Vehicles>(selecte vehicle)>Odometer.

Indicates Virtual Odometer in Geotab Vehicle Editor

Backstory

Geotab used to use VO all the time. Back in the day it is all that was available becuase they were not collecting engine diagnostic data. Customers had continuous questions and concerns about the VO not reflecting what was on the dashboard. This lead to hours of conversation and explanation with customers. Eventually when AO was available, Geotab decided to use AO instead of VO to reduce confusion and questions from customers even though it is less accurate.

 

Related Links
Geotab Article
Variations in Odometer Readings
10 tips: Nab odometer roll-back scammers

Author: support
Last update: 2021-11-03 16:44


HOS / ELD Certification Statement

Geotab HOS Certificate “Geotab Drive” Solution
Geotab Inc. (“Geotab”) is the manufacturer of the “approved GO device” and the MyGeotab
web platform which, along with a connected “Android Device” and the “Geotab Drive”
application, comprises an hours of service solution (the “Solution”) as set forth in the
“Geotab Drive System Operation Guide”.

 

Subject to the terms set out in this certificate, Geotab certifies that the design of the
Solution has been sufficiently tested to meet the requirements of § 395.15 of 49 CFR Part
395 under the conditions it will be used, as set forth in the “Geotab Drive System
Operation Guide”. It is the Carrier’s responsibility to ensure the drivers are adequately
trained regarding the proper operation of the device.

Click the link to download the full letter.

Geotab Drive HOS Certificate
PDF download of full certificate letter

Author: support
Last update: 2021-11-03 18:47


What are the tablet specifications for Drive HOS service?

System Requirements
Android

Android 4.4 or higher
7-inch screen preferred
Capacitive touch screen preferred
Built-in cellular modem (3G or LTE) with data connection
Built-in GPS
Certified by Google, with access to the Google Play Store preferred
iOS

iOS 6.0 or higher
7-inch screen preferred
Capacitive touch screen preferred
Built-in cellular modem (3G or LTE) with data connection
Built-in GPS
Certified by Apple, with access to the App Store preferred

Author: support
Last update: 2021-11-03 19:06


What is the FMCSA ELD phone number and email?

Author: Fleetistics
Last update: 2022-07-06 22:11


Hours of Service Ruleset Matrix

Author: Fleetistics
Last update: 2022-07-07 20:54


Geotab » Application

Calculating G-force from accelerometer data

Geotab accelerometers measure distance over time (gravitational force) in meters per second squared in three dimensions. We use sharp changes in accelerometer data to infer vehicle events such as harsh cornering. This data can be found by going to Engine & Maintenance > Engine and Device... > Options > Acceleration side to side under Diagnostics A harsh cornering rule can be set to trigger on different thresholds. Any number can be used for a custom rule, but we offer three general options in the stock rule: Passenger Car, Truck/Cube Van, and Heavy-Duty. The actual calculation uses floating point precision (approximately 7 decimal digits), where 1G = 9.8m/s2 and 1m/s2 = 0.101972G. Ex: 43 m/s2 is 4.384796 G. 43 m/s / 9.8 m/s = 4.38 G. Additional information is available at Geotab Blog

Author: support
Last update: 2021-05-06 15:00


Browser will not load Geotab or GPS system from MyFleetistics menu

If you are seeing a blank or white screen when trying to open a GPS platform from the MyFleetistics menu, the X-Frame policy is causing an issue. To correct this add the appropriate browser extension. If you are unable to install the certified browser add-in, contact your IT department. An exception may need to be added for myfleetistics.com and mygeotab.com This is a fix Firefox and Chrome.

Firefox

https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options-header/

Chrome

https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe?hl=en-US

Edge:

No issue detected

Safari:

Not tested - Not supported

Author: support
Last update: 2021-05-06 15:19


Ford OEM Setup Process

Many vehicles are coming with a GPS system pre-installed by the OEM. These instructions are specfic to Ford vehicles. Most commercial fleet vehicles manufactured after June of 2019 have a GPS receiver installed. All 2020 and newer vehicles have a GPS receiver installed. Geotab has integrated with Ford, GM, Volvo, Freightline, JohnDeere and others to provide a unified platform for viewing all vehicle activity.

There are notable differences between the GPS data Ford provides and what Geotab provides through their GO GPS device. Be sure to understand the differences before making your decision. You can always switch to the Geotab GO device if you find you need features not available in the OEM solution. Geotab devices can be easily moved between vehicles and between vehicle manufacturers and assets.

As of 1.23.2020 Geotab Pro service and Ford Pro service is available. Geotab Base mode is coming Feb, 2020. Available in the USA only.

 

Service Feature Comparison (Geotab Pro vs Ford Pro. No Geotab Base mode at this time)

Geotab vs Ford OEM Service Features

Activating Ford OEM Service

  1. Navigate to www.fleet.ford.com
  2. Create an account and Fleet Identification Number (FIN) if you do not have one. It is only available for commercial fleet operators. Keep the FIN for future use. Speak with Ford if you have issues in the Ford portal.
  3. Select Orders>Telematics Modem Activation
  4. Select "Geotab" from the Telematics Provider drop list.
  5. Check the box next to the vehicles you want to activate.
  6. Click "Send to provider for activation"
  7. Download the list to Excel and email to your Fleetistics account manager so Fleetistics can add the service to your acccount.
  8. Fleetistics will prepare an order form for the monthly service and additional items as applicable. Monthly service billing is done by Fleetistics direct to the customer.
  9. Complete the order on https://www.fleetistics.com/login/
  10. Fleetistics sets up the account and provide access to Geotab and other partners and services.

Related Links

Ford portal login

MyFleetistics Portal

Detailed Ford OEM service instructions

Compare Geotab vs Ford service

Author: support
Last update: 2021-05-06 18:15


How do I reset my password?

For password reset issues we want to check the following before attempting to resolve the issue.

Is the user created in MyFleetistics and Geotab?

Has the user ever logged into the system before, if so, does the user login through MyFleetistics or Geotab? How to resolve password issues if the user is Created in MyFleetistics and Geotab.

Use this link to generate a password reset email. https://my4.myfleetistics.com/forgot-password

If the client tried this and did not receive the email, we get a copy of these emails. Forward the copy to the client, then have them set the new password.

Ensure both passwords match in MyFleetistics and Geotab. How to reset a password for users who are in MyFleetistics and Geotab. Please see below:

Step 1. Click on the Forgot Password option.

Step 2. Type in your email and then hit the green Reset password button.  

How to reset the password for users that are only in Geotab.

Step 1. Log in to the database that has the user having password issues. Use the support email to ensure you have permission to see all users in the account.

Step 2. After logging in, click on the Administration tab<User’s tab.

Step 3. Once in the User window, click on the specific user, then click the blue Reset password button

Step 4. From here you will enter the new password, then click the grey save button on the top right-hand side.    

For users in MyFleetistics, if you see the following date this means the user never set his password when the welcome email was sent. The welcome email will need to be sent again.    

How to send a welcome email for first password set up.  

Step 1. Click on the blue square with the unlocked lock icon in it.    

Step 2. In the Reset and Flush window, click the green Welcome & Flush button.  

If you are still having issues, please contact support at 1(800)481-1319.

Author: support
Last update: 2021-05-06 19:27


I am experiencing browser issues when trying to access the system, what can I do?

Browser Related Issues

If clients are having a hard time logging in or accessing the system due to browser issues. Do the following:  

  1. Ensure the client is using a supported browser. Internet Explorer is not support, Firefox is recommended. The system will also support Microsoft Edge, Google Chrome, and Safari.
  2. If the client is using a supported browser, then have them clear the cache. This is done differently for every browser.

Clearing the browser cache in Google Chrome.

1. Hit the 3 vertical buttons on the top right-hand side of the browser.

2. From the drop-down menu, click on Settings

3. From settings scroll all the way down and click advanced.

4. From the advanced drop-down menu, navigate to Privacy and Security and you will see the clear browsing data.

Clearing the browsing history in Firefox:

1.       Click on the gear icon that is located at the top right-hand side of the browser.

2. From the gear icon, click on Privacy and Security on the left-hand side menu with the lock icon next to it

3. From the Privacy and Security window click on the clear data button.

If you are still having issues, please contact support at 1(800)481-1319.

Author: support
Last update: 2021-05-06 19:38


Geotab Mobile Applications

The Geotab Marketplace offers three free mobile apps from the Play Store or iTunes. Search the app stores for the apps below.

You will need to enter your database name, user ID and password. Contact your account administrator for details if you are unsure. Fleetistics cannot provide this information without permission from your account administrator. Note: what you see will be limited by the groups you are assigned to in MyGeotab.

Author: support
Last update: 2021-05-06 19:57


How do I share [Geotab] real time fleet data with my team so they can see it on iPhones and Desktop computers?

To view realtime data on an iPhone or Android users need to have the Geotab Drive App. The app is free and can be downloaded from the app store. To access the system they will need a username and password. Your System Administrator will need to request user credentials for the level of access required from your Account Manager or our Support Team.

For more information on Geotab mobile apps go to:

https://kb2.myfleetistics.com/admin/?action=editentry&id=32&lang=en

Author: support
Last update: 2021-05-06 20:01


When setting up waypoints in a zone, is there a way to type in an address so that it takes you to the destination on the map? Then you can set the waypoint then type in another to set the second waypoint and so on?

There is not a way to create a route the way you described. You can import a customer list or create customer zones on the map and then use the zones created to build a route. The method described is very labor intenstive and only works at a small scale. There are services which your account manager can review with you that will provide drag and drop scheduling and significantly improve the efficiency of this process. Call your account manager at 877-467-0326 for assistance.

Author: support
Last update: 2021-05-06 20:57


Geotab System Requirements

Author: support
Last update: 2021-05-06 21:07


Geotab Seatbelt Data

1 = unbuckled and vehicle is moving, 0 = buckled and moving, -1 = no seatbelt data during the times the vehicle was not moving.

The data may be easier to understand when viewed in a graph.

Author: support
Last update: 2021-05-06 21:09


Update posted road speed on Geotab

If an error is found on the Geotab map for posted road speed, a correction can be submitted. The correction will be immediately added to the OpenStreetMap map and then to Google about 60 days later.  

  1. Click on Map
  2. Type in the street name in the search field.
  3. Click on the street and click "Updated posted Road speed" 
  4. Type in the road speed and hit Apply change.  

Author: support
Last update: 2021-05-06 22:13


Can I share data with trusted partners also using Geotab? What are Geotab Extendable Services?

Extendable Services is a secured data sharing technology that allows users to collaborate with trusted business partners by extending their telematics data to other Fleet Management Application users. For example, users can extend safety and performance-driven data to insurance providers to save on coverage or extend engine diagnostic data with maintenance providers to save on repairs. 

Extendable Services starts with a transaction between two Fleet Management Application users; a user from a primary database who makes a request to extend telematics services to a user from a target database, who accepts or rejects the request based on the needs of their business.  Extendable Services can only be shared with your Geotab GO devices at this time. Shared Rate Plans are available on Base, Regulatory, Pro, and ProPlus. 

Owner and target databases do not have to be on the same Rate Plan to use Extendable Services. Only data associated with the Rate Plan can be extended. Billing begins as soon as a request is accepted. 

Driver names, group names, and zone names are private and not displayed in the extended service.  Rate Plans can only be changed by terminating, then re-extending the service on the target database. Only Fleetistics can terminate an extended service on a target database.

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

 

Author: Lynn Rios
Last update: 2021-09-16 15:22


Who is eligible to use Extendable Services?

Telematics services can only be extended between active databases in the Fleet Management Application. To view extended telematics data, users must have an account in the Fleet Management Application. To view the extended services, users must have the View device share clearance. To accept/reject requests for extended services, users must have the Administer device share clearance.  By default, Administrators have the Administer device share and View device share clearances.

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 15:22


How do I initiate an Extended Service Request?

These steps are performed by the requestor from the primary database. To extend telematics services to a target database, do the following. Remember, you must have the SecurityEditDeviceShare to extend your telematics services to another database. If you do not have this security clearance, and would like to extend services, please contact your Administrator. 

1. From the Fleet Management Application navigation menu, click Vehicles

2. Select a vehicle from the list, or search by name or device serial number. 

3. Alternatively, use the Select individual option from the dropdown menu to select multiple vehicles, then click the Edit selected devices button. 

4. On the Vehicle Edit page, click the Extended Services tab. If you selected multiple vehicles, do the same from the Vehicle Edit Multiple Devices page.

Extended services tab

5. Under the Extended Services tab, click the Add another service button.  Add another service

6. Enter the name of the target database under Database. The Rate Plan associated with the device is selected by default. If necessary, select another Plan from the dropdown menu.  

Vehicle edit screen

7. If desired, repeat step 4 to add more databases.

8. When you are finished adding services, click the Save button on the top menu, or the checkbox under Action to send your request to the target database.

Save extended services request

9. After saving, a notification displays at the top of the page confirming the request was successfully sent to the target database. The notification remains on the page until it is dismissed by clicking the X symbol.

extendable services success message

10. The Service Status under the Extended services tab changes from New to Pending. The service remains on the page until it is dismissed by clicking the X symbol. 

Pending extendable services request

11. The recipient of the target database can choose to accept or reject the request. If the request is accepted, the Service Status changes from Pending to Active, and billing associated with the selected Rate Plan, begins. If the service is rejected, the Service Status changes from Pending to Rejected, and no billing begins. 

Status of pending extendable service requests

Related Topics:
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 16:31


How do I cancel an Extended Services request?

Extended Services requests can only be cancelled while in the Pending status. If the request was already accepted by the recipient from target database, refer to Removing an Extendable Service.

1. To cancel a Pending request, return to the Vehicle Edit page and click the X symbol associated with the request under Actions

2. You are asked to confirm cancellation of the request. Review the message and click the Cancel sharing button to proceed, or Continue to continue sharing. 

Cancel extended services

3. If you clicked Cancel sharing, the Service Status changes from Pending to Cancelled.

NOTE: The target database does not receive a notification that the primary database cancelled the request.

Cancelled extended services

Related Topics:
How do I initiate an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 15:36


How do I accept an Extended Services request?

These steps are performed by the recipient from the target database. To accept or reject an extended services request from a primary database, do the following. Only incoming services in the Pending status can be accepted or rejected. To accept a request:

1. From the Fleet Management Application navigation menu, click Vehicles

2. A notification displays at the top of the page from the primary database requesting to extend telematics services to your target database. The notification remains on the page until it is dismissed by clicking the X symbol.

Request to extend services

NOTE: The request is only visible to recipients with the View device share clearance, and can only be accepted or rejected with the Administer device share clearance. If multiple requests are made, multiple notifications display. 

3. Click the View Data button on the notification to view details of the primary database, then enter a name for the service in the Description/Name: field. When finished, click Accept. ✱ NOTE: If multiple vehicles are shared, they are listed in separate Description/Name: fields.

New extended services 1  New extended services 2

4. Another notification displays at the top of the page confirming the request was accepted. 

Success accepted message

5. Select the new vehicle from the list, and under the Extended services tab on the Vehicle Edit page, the Service Status changes from Pending to Active. ✱ NOTE: At any time, click the Show Help button to display additional information about the feature.

Extended Services accepted

NOTE: At any time, click the Show Help button to display additional information about the feature.

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 15:35


How do I reject an Extended Services request?

These steps are performed by the recipient from the target database. To accept or reject an extended services request from a primary database, do the following. Only incoming services in the Pending status can be accepted or rejected. To accept a request:

1. From the Fleet Management Application navigation menu, click Vehicles

2. A notification displays at the top of the page from the primary database requesting to extend telematics services to your target database. The notification remains on the page until it is dismissed by clicking the X symbol.

Request to extend services

NOTE: The request is only visible to recipients with the View device share clearance, and can only be accepted or rejected with the Administer device share clearance. If multiple requests are made, multiple notifications display. 

3. Click the View Data button to view details of the primary database, then enter a name for the service in the Description/Name: field. When finished, click Reject.

4. The Service Status under the Extended services tab in the owner changes from Pending to Rejected.

NOTE: The primary database does not receive a notification that the target database rejected the request.

Rejected request message

5. In the event the target database receives a request to extend services that were already accepted, the request is automatically rejected, and a notification displays at the top of the target database.

Duplicate request

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 15:45


How do I remove a device from Extendable services?

! IMPORTANT: You can remove a device from the target database after accepting a request from an primary database to extend services. However, removing a device does not remove billing for the subscription. To deactivate billing, service must be terminated. To terminate an extended service, please contact Fleetistics. 

1. To remove a device from a target database, return to the Vehicle Edit page, and under the Device tab, click the Remove button. Remove device button

2 Review the messages in the Remove device dialog, and when finished, click the Delete button. 

Remove device window

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I terminate Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 16:01


How do I terminate a device from Extendable services?

 Only Fleetistics can terminate Extendable Services. Email Support@Fleetistics.com or call us at 877-467-0326 to make a termination request. If you simply remove the devices from Extendable Services the billing for the plan will continue.

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I accept an Extended Services request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?

Author: Lynn Rios
Last update: 2021-09-16 16:04


Does the Geotab System use a satellite or cellular network?

Yes and yes. The standard GO device receives signals from the GPS satellites to determine the lat/long, speed and altitude of a receiver (antenna in the GO device, phone, Garmin, OnStar, etc)on the earth with about 3 meters, generally less. The GPS data is then transmitted from the vehicle to a cellular communication network or an optional satellite communication network. Most customers use the cellular network modem because it is far less expensive than communicating on a satellite communication network. There are various cellular networks to choose from based on the data coverage in the area of asset operation.

When an asset needs to be tracked in very remote areas some or all of the time, and it is a high value asset, customers add a satellite modem to the standard GO system. This provides limited information in very remote areas such as oil fields. The detailed information is uploaded when the asset returns within range of the correct cellular network. This method is used to control costs because transmitting all data provided by the GO system would be cost prohibitive on a satellite communication network.

Author: support
Last update: 2021-10-27 17:34


Why does the posted road speed alert happen several second after the vehicle reached the speed limit?

The vehicle is moving from the speed zone before it communicates with the server where the posted road speed is checked. The device must connect a second time for the alert to be triggered on the device in the vehicle. At 70 mph the vehicle may be several miles further before the driver is alerted. Adding the ProPlus service provides much faster results. This increases the communication rate with the server so the violation is recognized and sent back to the vehicle much more quickly than the standard rate used for Pro service. Communication in ProPlus takes place about every 20 seconds compared to every few minutes in Pro mode.

Author: support
Last update: 2021-10-27 17:36


How do I share [Geotab] real time fleet data with my team so they can see it on iPhones and Desktop computers?

To view realtime data on an iPhone or Android users need to have the Geotab Drive App. The app is free and can be downloaded from the app store. To access the system they will need a username and password. Your System Administrator will need to request user credentials for the level of access required from your Account Manager or our Support Team.

Author: support
Last update: 2021-10-27 18:28


Geotab System Requirements

Author: support
Last update: 2021-10-27 18:28


Common Geotab Faults Explained

Common Fault Descriptions

GPS Quality Poor: Check the location of the device installation to see whether there are any heavy metal components or third party electronics in the immediate vicinity. Reposition the device to a better location with clearer view of the sky, using an extension harness. Depending on the device, the GPS antenna may be on the top or bottom of the unit. Don't place the antenna against a metal object such as the dash frame.  

GPS Module Not Responding: If a hard power reset of the device does not clear this fault and restore reliable GPS latching information, then there is likely a hardware level failure and the device will need to be replaced. Install the device in a vehicle that has been tracking reliably. If the device does not report, you have confirmed there is a device level issue.  

Vehicle Battery Has Low Voltage: Review the voltage output from the battery and consider servicing the battery if this fault is prevalent for any given vehicle. Could result in eventual power loss to the device.  

All Power Removed - Device Restarted: Can be a result of low battery voltage causing the device to undergoe a brown out or potentially the install is insecure install and the device does not have a consistent connection to the vehicle's battery source.  

Telematics Device Has Been Unplugged: The device was either manually unplugged (tampered with) or the installation has come undone. Check the install integrity to make sure nothing has been changed. Use serial numbered zip ties to avoid this issue.  

Accelerometer Disabled Due To Excessive Data: Check to make sure that the device is securely installed and fastened to a solid vehicle component which will not vibrate or otherwise result in device movement. Ask your account manager about mounting brackets.  

Accident Limit For Acceleration Exceeded: The device has recorded too many consecutive accident level events. The action from the previous point above should be taken. The device may not be mounted firmly to the vehicle chassy, the drive may be hitting it on entering the vehicle (consider a Y-harness to put the device in the dash) or the rule for driving conditions may be too sensative.  

Excessive Engine Records Are Being Created: The device is logging too much engine data and the engine data logging feature is now disabled. Perform a hard power reset on the device to renable engine data logging but also follow up internally, or with your authorized Geotab reseller, in order to find out which engine diagnostics were being logged excessively. Engine data will continue to be automatically deactivated until the issue is resolved.  

Flash Memory Failure: The internal device flash memory has succumb to a hardware failure. The device needs to be replaced. Contact Fleetistics support at 877.467.0326  

* For any other faults which may appear within your fleet, please follow up with your management team and/or your authorized Geotab reseller in order to determine if they can have a negative impact.

Author: support
Last update: 2021-10-27 18:32


Changing device names

How you change a device name depends on the GPS system you are using. Some functions are limited to users with the admin or supervisor access rights in MyGeotab so be sure to check your rights with your account administrator.

To change Geotab device names launch MyGeotab and navigate to Vehicles. Select your vehicle and change the Description field. Don't forget to checkout the Driver feedback menu to coach your drivers to be safer drivers.

Changes in the MyFleetistics device editor section will not change the device names in MyGeotab. This integration has not been completed so copy and paste the name if you want the two to match.

Author: support
Last update: 2021-10-27 18:38


What does inverting the Auxiliary do in Geotab?

When connecting an auxiliary line to a circuit using the Geotab auxiliary cable, you can read the default value or invert the value. Ensure auxillary X, is used the exact same way throughout your fleet. If you are tracking a salt spreader being active with a default state value, it must be the same for all vehicles in your account. Geotab does not have a way to decipher differences between vehicles or auxillary state values.

To understand this better; on a light switch you have the on and off positions. Similarily, an auxiliary circuit provides a value of  0 or 1 based on the state of the circuit.. Lets say that 0 registers when "off" and 1 registers when "on". When the auxiliary is inverted, the values are inverted, 0 will represent "on" and 1 will represent "off". So the values are inverted in order to detect or monitor the opposite state. To get a more detailed explanation on how the auxiliaries algorithms work, please click on the link below.

Potential Scenarios:

1. You want to monitor the activation of emergency lights on an ambulance. The normal state of the circuit is powered off, so you want to see data when the lights are on.

2. A generator runs all the time to pump water from a basement in a skyscraper. The normal state of the pump drive is on, so you want to see data if the pump shut off. By inverting the aux input you can change how the data is reported.

Configuring AUX Inputs
IOX-AUX self learning process & manual configuration

Author: support
Last update: 2021-10-27 18:41


Can maintenance alerts be set up for our trucks, based on mileage?

Yes. Reminders can be based on mileage, engine hours, or a future date. To create a reminder:

  1. Click Engine & Maintenance in the left menu.
  2. Click the Reminders option and a fly-out menu is displayed.
  3. Select Reminder Rules from the fly-out menu.
  4. Click the Add button located near the top of the window.
  5. Enter a name for the reminder in the Description field.
  6. Select a type for the reminder from the menu provided. Types are used to organize reminders.
  7. Click the No button in the area labeled Creae reminder based on time.
  8. Click the Mileage button located in the area labeled Ceate reminder based on usage.
  9. Enter the number of miles between procedures for this reminder in the field labeled Mi.
  10. Click the Save button located near the top of the window.
Managing Vehicle Maintenance with Geotab
Creating and managing vehicle maintenance reminder reports

Author: support
Last update: 2021-10-27 18:44


Understanding the driver score report

The Basic Driver Score is one of MyGeotab's default dashboard reports and is provided as an example of how driver score cards can be generated. The report combines several aspects including mileage, idle time, work hours and speeding (3 speed bands) and is a customization of the Risk Management Report.

Graph-1.pngThe report calculates events and assigns demerit to reflect the severity of the speed, idle or after hours trips deviation.

The chart will display the Top 10 vehicles with the highest number of event demerits in order to highlight which drivers might require additional training. 

The default is to not allow a driver to collect more than 3 demerits in each category however you could create your own custom Basic Driver Score report and alter this number.

The basic driver score is calculated as follows:

Idling: This depends on the value you input under Maximum Idling within this report, by default this is set to 30%. The number of demerit points is three times the ratio between the actual idling percentage and the maximum idling value. Like the other two categories the maximum, by default, is 3.

Speeding: The report will assign a speeding event into one or more of the three speed bands as defined in your MyGeotab database's System Settings (Administration -> System -> System Settings). The default values are 70, 75 and 80 mph. For example, a speeding event of 78 mph will count as an event in both Speed band 1 and 2. Each speed band event is waited appropriately and a total number of demerit points are calculated for each device/driver.

After Hours Usage: This depends on the Work Hours schedule that is assigned to each device, visible in the device properties within MyGeotab. The amount of demerit points is calculated by dividing the number of after hours trips with the total number of trips for the time period and multiplying the result by 3.

table-1.png

Author: support
Last update: 2021-10-27 18:46


How is the fuel report calculated in Geotab?

There are several different methods that the GO device uses to calculate the fuel used from a vehicle and the method that is used depends on the vehicle type and the type of data that the device is able to maintain from it. The methods are listed below:

1. Instantaneous Fuel Used - This method is the most accurate method and is obtained directly from the engine's computer. It is commonly found on all GM vehicles with CAN and on some newer CAN based OBD2 vehicles (from 2012).

 2. Total/Idle Fuel Used - This method is similar to the first method, except it is slightly less accurate than it. This method is almost always available on vehicles with the J1708 and J1939 protocols. 

3.  Mass Airflow with known fuel type - This method calculates the fuel used by obtaining the mass airflow data from the engine and inputting it into an algorithm. This method of calculating the fuel used is less accurate but it available on almost all vehicles.

4.  Mass Airflow with unknown fuel type - If the GO device is unable to obtain the fuel type data from the vehicle, it  will automatically default to GAS. Therefore, this method can be the least accurate because using a different fuel type alters the mass airflow to fuel used conversion slightly in the algorithm.

Frequency of logs and fuel economy

The fuel calculation methods above are used to calculate trip fuel used and idle fuel used. Trip fuel used is saved after every ignition off event if fuel data is obtained from the vehicle. Idle fuel used is logged and accumulates when the road speed of the vehicle is zero. Once the total fuel used is known, the fuel economy is calculated by dividing the total fuel used by the distance traveled from GPS data.

Author: support
Last update: 2021-10-27 18:47


Understanding Auxiliary / PTO configuration in Geotab

Terminology:

Open: Reads as neither a negative nor a positive, and has an infinite resistance.
Negative: Reads as ground, and has a zero resistance to ground.
Positive: Reads as 12 volts.

A negative triggered circuit typically:

Rests at Open and switches to Negative

or

Rests at Positive and switches to Negative

A positive triggered circuit typically:

Rests at Open and switches to Positive

or

Rests at Negative and switches to Positive

Factory Settings

All eight auxiliary inputs come factory set as Negative triggers.

Here is how it works: When the auxiliary is Open or Positive then it will appear as OFF (or 0) within MyGeotab while when the auxiliary is Negative (grounded, 0V ) then it will appear as ON (or 1) within MyGeotab.

Inverting Auxiliary Logic within MyGeotab

Any of the eight auxiliaries can be inverted in MyGeotab by the end user by going to the vehicle properties, clicking on More Details and then selecting the Auxilairy Tab. Once on that tab you just have to click on the auxiliaries that you wish to Invert. What inverting will do is whenever it receives Aux OFF (0) from the device it will save it as Aux ON (1) and vice-versa.
mygeotab-auxiliary-configuration.png

Geotab Configurable

 Any of the the first 4 auxilairy inputs can be changed to be Positive inputs by Geotab support using a custom code. When this code is applied the auxiliary will appear as ON (1) when it is Positive and OFF(0) when it is Open or Negative.

Author: support
Last update: 2021-10-27 18:49


Where can I find the documentation for Geotab's API and SDK?

https://geotab.github.io/sdk/

Author: support
Last update: 2021-10-27 18:52


What is the heartbeat feature in Geotab?

A common concern with plug-and-play type device is tampering. The plug-and-play device is super convenient to install but this means it can be easily removed just as easily. Serial numbered zip ties and extension cables provide two additional layers of protection but nothing if tamperproof.  For over 18 years Fleetistics has been answering questions about tampering and for 18+ years Fleetistics has said 'If a driver wants to tamper with a device, they will. The question is what are you willing to do about it to set an example?' Prior to plug-and-play devices all devices were hard-wired and they were tampered with at the same rate. Having strong HR policies in place are the best defense and deterrent.

Although there are several layers of deterrents for the plug-and-play devices ultimately there is a need to know if a device does not report correct and registers a power event. The Watchdog Report provides this data. Exceptions can also be created to notify users via email.

Devices are programmed to 'wake' from suspend mode when the ignition is off in order to register with the GO server. This handshake is pre-scheduled and if the device does not handshake an exception is recorded. The handshake takes place at various intervals depending on how long the ignition has been off. This process helps reduce the strain on vehicle batteries over extended periods. The battery voltage is reported with each heartbeat and can be monitored to prevent dead batteries. Vehicles not being used for over 30 days should have the device removed to prevent continuing batter drain. Please note this does not eliminate the service fee and add to your return on investment so use the devices as much as possible.

Heartbeat Scheduled After Ignition Off

Heartbeats are every 30 minutes after ignition off for the first 48 hours. Then every 23 hours until the next ignition on.

Author: support
Last update: 2021-10-27 18:54


What browsers are supported by Geotab?

As Geotab continues to innovate, many modern features of the web are integrated into our products. In order use all the advanced functionality on MyGeotab, a modern browser is required.

The latest version Microsoft Edge ·        
The latest version of Google Chrome ·        
The latest version of Mozilla Firefox ·        
Apple Safari
Note: Some functionality requires the use of Windows(R) ClickOnce. If you are using a web browser other than Internet Explorer, a browser extension may be necessary. MyGeotab will show you how to install the extension suited for your browser after your first log in.

System requirements

  • Windows Vista, 7, 8 or later
  • Mac OS X 10.5 or later
  • .NET 2.0 (already installed with Vista)
  • 40 GB hard disk that has 15GB space free
  • 1 GB of RAM
  • Additional hard disk space might be required for data storage
  • iOS (iPhone, iPad and iPod Touch) 5.0 or later
  • Android 3.0 or later (Android 2.1 or later when using Firefox for Android)
  • Touch screen displays are supported

Note: Due to the volume of data presented on Geotab as a result of maps and reports, we also recommend you have access to a high speed internet connection.

Author: support
Last update: 2021-10-27 19:26


Configuring Driver Feedback

Driver feedback

Making it easy for your drivers to immediately improve their on-road driving behavior, the in-vehicle audible alerts notify drivers of unsafe or potentially risky driving events. Once the driver has corrected their actions, for example by reducing their speed or fastening their seat belt, the interactive in-vehicle alert will cease to notify them. This helps your organization develop a fleet-wide safety program that works without intervention.   Your fleet managers can review this information with real time reporting and be notified when events occur through by email and text messages. Reports)

Author: support
Last update: 2021-10-27 19:27


Displaying zones on the Geotab Map

When viewing the current location of your vehicle(s), you can optionally display informational layers on top of the map. Select View, then from the list select Show/Hide Zones to display any custom zones you have created which are currently in view. Repeat these steps to hide zones.

Note: Zones are used to denote areas of interest such as customer areas, workplaces or people’s homes and can be used in exception reporting. Zones.

Author: support
Last update: 2021-10-27 19:28


How do I edit an existing zone in Geotab?

To change the shape of a zone, find the zone on the map or search for it in the zones list. Selecting a zone on the map and the menu below will be shown. Select Change zone shape to modify the boundary by moving or removing individual points. To add a new point to the boundary, select along the zone boundary. Remove an existing point by dragging it off the map. When finished, select Save changes, or Cancel return to the previous screen.

Note: Changing zone properties will affect future data. You can reprocess data to affect data from the past.

Author: support
Last update: 2021-10-27 19:31


How do I remove or delete a zone in Geotab?

Zones can be removed from the database by selecting a zone and then clicking Remove. Once the zone is removed, your reports which previously displayed the zone name will instead show the address if available and you will no longer be able to see the zone on the map. Making changes to or removing multiple zones at a time is made easy by using the checkbox at the top right hand corner to select multiple zones.

Author: support
Last update: 2021-10-27 19:36


How do I create zones from an Excel file?

You can use a spreadsheet application to prepare a list of zones which can be imported to your account. This saves time when you have a large number of zones to be created. When addresses for your zones are available use the following format to create a spreadsheet in Excel:

Author: support
Last update: 2021-10-27 19:41


How do I create a route in Geotab?

Overview

Effectively dispatching your drivers is easy when you use Geotab to do your route optimization. You can reduce fuel consumption, mileage, CO2 emissions and increase your organization’s operational efficiency. As a fleet manager, you know how important it is to make accurate and fast deliveries while maintaining high customer satisfaction levels.

Creating a route

Routes created by connecting a sequence of zones together to create a path. The route can optionally start and end at the same location and can be defined in any order you wish. You can optionally allow Geotab to optimize the order in which a driver should visit each zone so that fuel consumption is kept to a minimum. Navigate to Zones & Messages from the left hand side options menu. Select Routes from the sub-menu, your existing routes will be displayed.

Click Add Route from the top menu to create a new route.

Assign a departure point for the route by selecting a zone on the map. Continue to select additional zones which the driver must visit along their route. After all zones have been added, select Save route from the top menu. Note: The order in which zones are added to the route is not important as the route can be optimized after all zones are added to ensure that the least distance is traveled.

Take a moment to customize your route by adding a description and optional comment. For example, describe the customer’s which will be visited or the main roads that should be driven. Select the Optimize button to ensure that the shortest route will be chosen. This will greatly help you save time and fuel for long routes.

When finished, select Save from the top menu.

Route plans

When you have a route created, a route plan can then be created allowing you to examine how a driven route compares defined route. The route plan consists of your route, timeframe for completion and a specific driver. When used in combination with one another, the route plan comparison is a powerful way to highlight where and when a driver unexpectedly spent time or has made unplanned stops. Navigate to an existing route that has been created or follow the previous steps to create a new route. Select Create plan from the top menu to create a route plan.

Comparing actual trips with planned routes

This process requires the use of the Software Development Kit (SDK) to import the routes in to your account. The routes must be formatted as a CSV file with the details of the route name, stop locations, the estimated time to drive to each location and the estimated time to be spent at each stop. Note: Geotab offers SDK samples to assist you with this process. Your stop locations must be entered as unique zones in your Geotab account. After the route has been completed, a report can be generated using the Planned vs. Actual Route Report to highlight stops made out of order, missed stops, travel time and extra time spent in zones along the route.

Plan vs. actual route report

In addition to the visual, map-based report, you can run a text based report of your route plans which can be downloaded to your computer.

Author: support
Last update: 2021-10-27 19:52


What are exceptions in Geotab?

Understanding where and when issues arise with fleet is made simple by establishing exception rules. When a vehicle event occurs which breaks a rule, an exception is recorded which can then optionally notify one or more people, alert the responsible driver in their vehicle, or simply log the event in your account. Fleet managers can at any time run reports and review the history of exceptions to understand the trending behaviors of their fleet.

Geotab offers a robust suite of built in exceptions separated into easy to understand categories. In addition to these, you can create an unlimited number of custom rules which combine different various conditions to suit your needs.

The types of built in exceptions available are available in three categories:

  1. Safety:
    Changes to driver behavior which increases accident risk such as harsh braking, seat belt use, speed violations, accident detection and more.
  2. Productivity:
    Driver measurements related to time spent performing specific actions such as excessive idling, late arrivals, early departures and more.
  3. Fleet:
    Responsive vehicle monitoring Engine issues, battery drain, tracking device tamper detection and more.

Author: support
Last update: 2021-10-27 19:54


Auxiliary Rules in Geotab

Auxiliary rules allow you to manage connected external input devices and sensors to the Geotab GO Device through a familiar rule based approach. These rules integrate seamlessly with the live map and are displayed in real time.

Note: Auxiliary Rules were formerly known as Auxiliary Groups.

As an example, assume your Geotab GO Device has auxiliary 1 connected to your driver side door and is activated whenever it is opened. In MyGeotab, you would now configure an auxiliary rule named “Door Open” in the place of “Aux1” for the corresponding vehicle.

Author: support
Last update: 2021-10-27 19:54


Managing exceptions in Geotab

Exception rules are managed by selecting Rules & Groups from the left hand side menu, then by selecting Rules. Use the buttons shown below to open detailed explanations of each exceptions and select the pen button to begin making changes.

You can manage who is notified when exceptions occur by selecting the envelope button from the top menu.

Safety exceptions

Geotab enables fleet wide safety and driver improvement through instant notifications of in-vehicle behaviors. All exceptions can be configured to interactively alert the responsible driver at the time of exception by using an audible alarm built in to your Geotab GO Device. This feedback allows early detection and response to driver activity which greatly increases the road safety of your drivers and others on the road with them.

Productivity exceptions

Geotab is consistently raising the bar when it comes to driver productivity tracking. You can be notifications of exceptions such as late arrival, early departure, idling, unauthorized home or customer stops, excessive office time, long lunch and even long stops during work hours. Listed below are all the built in productivity related exceptions which Geotab offers.

Fleet exceptions

Thousands of vehicles equipped with Geotab technology have realized significant cost savings benefits. Geotab offers the most extensive metrics available to help you reduce fuel consumption. We help you be proactive in keeping your fuel costs down by managing driver behaviors such as excessive speeding, idling and detecting engine issues as before they become costly problems.

Author: support
Last update: 2021-10-27 20:01


Auxiliary Rules in Geotab

Auxiliary rules allow you to manage connected external input devices and sensors to the Geotab GO Device through a familiar rule based approach. These rules integrate seamlessly with the live map and are displayed in real time.

Note: Auxiliary Rules were formerly known as Auxiliary Groups.

As an example, assume your Geotab GO Device has auxiliary 1 connected to your driver side door and is activated whenever it is opened. In MyGeotab, you would now configure an auxiliary rule named “Door Open” in the place of “Aux1” for the corresponding vehicle.

Author: support
Last update: 2021-10-27 20:02


How do I create an auxiliary rule in Geotab?

Grouping Auxiliaries

Generally we want to keep Auxiliary Groups in a separate Group tree from that of location, vehicle category, etc. For this reason we will group all auxiliaries in their own branch under Entire Organization. If you already have a parent group for Auxiliaries skip to step 4 Navigate to Rules & Groups from the left hand side menu, then select Groups from the sub-menu Click the “+” button connected to the Entire Organization group Name the group “Auxiliaries” and click save Next we will create our auxiliary group, click the Auxiliary branch Click the “+” button under Auxiliaries group Name the group as required, for this example we will use “Salt Truck”, click save

Auxiliary Rules

Navigate to Rules & Groups from the left hand side menu, then select Rules from the sub-menu. Select Add from the top menu to begin creating a new auxiliary rule Give your auxiliary rule a meaningful name and description such as “Salter” Select the Groups “Salt Truck” group Click the Conditions tab to specify how the rule will behave Select the connected auxiliary port from the More menu Select True for the value from the opened Condition Value Selection then click Add to associate the new rule with this auxiliary input Add any additional conditions you would require such as the ignition being on, minimum duration or vehicle speed Create the new rule by selecting Save Note: Your new rule applies to future data. If you would like to apply the auxiliary rule to historic information, you must first reprocess your historical data.

Apply Auxiliary Rule to Vehicles

Navigate to Vehicles from the left hand side menu. Select one or more vehicles from the list to add the aux rule to Select the “Groups” tab Select the “Salt Truck” group from the “Groups” control Save the vehicle(s)

User Access

Because Aux Rules are grouped, you may need to give users access to report on Aux rules. Note that given a user access to an Aux group in their “Data Scope” may result in them getting access to vehicles you do not want them to see. For this reason you can give a user access to the aux group in their reporting scope. This will give them access to see the exception on the map and report on these exceptions. If the users in question have Entire Organization data scope, skip this step. Navigate to Users from the left hand side menu Select the user(s) you want to see aux rule exceptions Under “Additionally allow reporting by these groups:” select the aux group you would like the user to report against. For example the “Salt Truck” group we set up in the above steps Save the user(s)

Auxiliary rule reports

After an auxiliary rule has been broken by a vehicle or driver, it will be available in your exception reports. Select Rules & Groups from the left hand side menu, then select Exceptions from the sub-menu. Select which Device, Driver or Group to report on and select the appropriate time and date range from the Filter. Select the Options button, the Select Exception Rules window is now displayed. From the Select All Rules drop down menu, select Select Particular Rules. Select the auxiliary rules to report on and close the Select Exception Rules window. Select Apply to run your report using the filter you created Note: To view a summarized version which includes duration totals and the total number of incidents select the Summarized button from the top menu.

Author: support
Last update: 2021-10-27 20:03


How are auxiliary rule reports accessed in Geotab?

After an auxiliary rule has been broken by a vehicle or driver, it will be available in your exception reports.

  1. Select Rules & Groups from the left hand side menu, then select Exceptions from the sub-menu.
  2. Select which Device, Driver or Group to report on and select the appropriate time and date range from the Filter.
  3. Select the Options button, the Select Exception Rules window is now displayed.
  4. From the Select All Rules drop down menu, select Select Particular Rules.
  5. Select the auxiliary rules to report on and close the Select Exception Rules window.
  6. Select Apply to run your report using the filter you created

Note: To view a summarized version which includes duration totals and the total number of incidents select the Summarized button from the top menu.

Author: support
Last update: 2021-10-27 20:04


How are auxiliary rule reports accessed in Geotab?

After an auxiliary rule has been broken by a vehicle or driver, it will be available in your exception reports.

  1. Select Rules & Groups from the left hand side menu, then select Exceptions from the sub-menu.
  2. Select which Device, Driver or Group to report on and select the appropriate time and date range from the Filter.
  3. Select the Options button, the Select Exception Rules window is now displayed.
  4. From the Select All Rules drop down menu, select Select Particular Rules.
  5. Select the auxiliary rules to report on and close the Select Exception Rules window.
  6. Select Apply to run your report using the filter you created

Note: To view a summarized version which includes duration totals and the total number of incidents select the Summarized button from the top menu.

Author: support
Last update: 2021-10-27 20:05


How do you set up auxiliary rule notifications in Geotab?

When auxiliary rules are broken you can have automatic notifications sent out to inform fleet managers. A notification can be displayed in the following ways: ·        

Email to one or more people

 

An alert displayed on Geotab

The driver can be alerted by an audible in vehicle alarm. Third-party systems can use additional means such as SMS

Email templates

The information included in the email notifications is fully customizable using simple to use templates.

Examples of customizing the notifications sent out are: ·        

  • Compact version for mobile devices to conserve data usage on mobile data plans
  • Include a contact phone number for emergency situations
  • Offer a web link to a map containing directions to a service station when engine failure is detected

Note: there may be a minor delay between when data is sent from the vehicle to when the server sends a notification depending on the type of notification and exception being handled.

Advanced notifications

You can further customize the conditions which need to be met to send a notification by using the advanced editor. You can combine multiple conditions together to specify exact business cases such as:

  • Dangerous driving detected from engine measurements
  • Seat belt use when in motion
  • Arrival and departure of zones outside normal working hours

Author: support
Last update: 2021-10-27 22:25


How does Geotab manage posted speed limits?

Compare your driver’s speed with the posted road speed for local city driving, or within specific zones such as schools or other low speed residential areas. Easily watch changes in style depending on the environmental conditions.

Compare your driver’s speed with the posted road speed for local city driving, or within specific zones such as schools or other low speed residential areas. Easily watch changes in style depending on the environmental conditions.

The speed profile is accessed from the Trips History for a vehicle. Open the Map by clicking the option in the left menu. Click Trips History button above the map. Select the desired vehicle and trip day. Click the ... button located on the extreme right of the window and select Speed Profile from the menu.

Customers who use the hosted version of Geotab have access to real world posted road speeds. This allows street level accurate notifications to be sent when driver’s exceed local speed limits. Posted speed limit data comes from two sources: NAVTEQ Maps Open Street Maps (OSM) Note: Posted road speed is only available to customers who use the hosted version of Geotab and is supported in the U.S. and Canada. Posted road speeds can change frequently and may contain inaccuracies. You can update the posted road speed of any road by clicking on a road from the live map. A menu will appear, select Update posted road speed to change the value. Geotab shares the changes you make to posted road speeds with all customers. That way, everyone benefits from each others changes. On a monthly basis, Geotab will send the latest posted road speeds to OpenStreetMaps, where they will make them available to everyone else on the Internet. Note: Due to the possible inaccuracies caused by road construction or other hazards. We recommend that posted speed limits be used as part of a larger safety strategy. For the latest coverage maps from the above data sources see http://goo.gl/W0xxj7.

Vehicle acceleration

Geotab offers the ability to set exception rules for excessive driving behaviors such as harsh acceleration, harsh braking and harsh cornering. Depending on the type of vehicle the rule is applied to, use the table below as a guideline for the average g-force exertions typical to that vehicle. In most cases, the default values found in Geotab are suitable, but are highly customizable. 

Author: support
Last update: 2021-10-27 22:37


How does the NFC Driver ID option work in Geotab?

Geotab has incorporated the latest in RFID technologies - Near Field Communications (NFC) - to deliver driver identification for personnel that switch between vehicles. Driver ID allows fleet managers to have a full view into their driver activities regardless of the vehicle they are currently driving. This allows running reports, rules and exceptions by driver or vehicle. Driver ID can be combined vehicle immobilization wherein a valid Driver ID keyfob must be touched to the reader before the vehicle will start.

Understanding drivers

When using Geotab, a Driver is special type of user account that is configured by your administrator. A driver can be issued a physical driver key (NFC or GO key) which is then used to identify that specific driver when in a vehicle.

Driver keys

When a driver enters a vehicle, they use their Driver ID keyfob to associate their user account with that vehicle. When using NFC, this process is performed by tapping the Driver ID keyfob on your equipped vehicle’s driver identification reader.

  • NFC: Driver identification is done by tapping their key (or tag) to the Geotab NFC IOX reader. Each key has a visible unique serial number which is associated with a user account.
  • GO key: Legacy driver identification which is inserted to the reader. GO keys are designed for Geotab GO2 and GO4 devices and do not have a visible serial number.
Using driver identification

When a driver enters a vehicle equipped with a driver identification system they should first use their driver key to identify themselves before starting the engine. If they do not first identify themselves, an audible sound will remind them that identification is required.

The identified driver will then be associated with that vehicle for the duration of a single trip, or until another driver identifies themselves.

If a driver attempts to use their driver key before it is assigned to their user account an exception will be generated letting you know that an unassigned key has been used to identify a driver in a vehicle.

Note: Your account must first have the driver identification feature enabled.

Author: support
Last update: 2021-10-27 22:39


What are the limitations for emailing Geotab reports?

In order to preserve the quality of service when using Geotab there are a number of limitations applied to the number of emails which can be sent at a time, and the size of each individual message.

  • Attachments cannot not exceed 10 MB
  • The total data usage of emails per hour cannot exceed 500 MB
  • The total number of emails sent in an hour per rule cannot exceed 500

Note: If an email limit is exceeded, any further emails will be disabled for 60 minutes.

Author: support
Last update: 2021-10-27 22:42


How does engine data work in Geotab?

Your Geotab GO Device is designed to collect and respond to status information in your vehicle. The port which it is installed in is traditionally used for on-board diagnostics from the vehicle’s manufacturer.

Your Geotab GO Device responds to changes in your vehicle to the following areas:

  • Engine RPM
  • Battery voltage
  • Engine warning light on (MIL)
  • Seatbelt usage
  • Odometer
  • Engine hours (PTO)
  • Emission faults
  • Vehicle identification number (VIN)

Please be aware that due to differences in vehicle manufacturers, the actual engine information available in your vehicles may vary. Geotab is consistently expanding the number of supported vehicles and features and regularly distributes firmware updates as necessary.

Note: If when installing your Geotab GO Device you experience issues such as power loss, the vehicle stalls or engine lights are displayed you may have an incompatible vehicle. Please remove the Geotab GO Device and contact your authorized Geotab reseller.

 

Understanding your vehicle

Authorized Geotab resellers have access to a proprietary tool which is used to automatically discover the available engine information for your vehicle. This is done by providing Geotab your vehicle identification number which is usually located on your dashboard.

In order to determine whether a vehicle is driving, stationary or turned off, the system uses patented technology to examine vehicle battery voltage, movement by use of accelerometer, GPS location and available engine status information. This allows the system to be used in vehicles that do not include an engine bus, in new electric or hybrid vehicles, commercial vans and large trucks.  

Author: support
Last update: 2021-10-27 22:44


Using Geotab for driver safety

The basis of keeping track of driver safety are the safety exception rules. System components to configure include:

  • Setup exceptions for dangerous driving
  • speeding against posted speed limits
  • harsh brake
  • dangerous lane changes/ aggressive driving
  • after hours use
  • driving with no seatbelt
  • Limiting backing up (and ensuring backing first)
  • Seatbelts are used much less than expected by monitoring compliance can go from 80% to 99.8% (large fleet case study)
  • Notify the driver by buzzing in the vehicle
  • Driver safety scorecard
  • Who to email / alert in case of accident -setup a procedure when accident happens.
  • Auto retrieve
  • Reconstruction from data
  • Detect distracted driving – big issue

Author: support
Last update: 2021-10-27 22:45


How do I install the Geotab NFC Key Reader?

A special harness called the IOX-NFC which contains the key reader for the NFC keys is required to be installed in the vehicle in order to use NFC driver keys. Below is a picture of the IOX-NFC and instructions on how to install it in your vehicle.


 

Author: support
Last update: 2021-10-27 22:47


Understanding driver feedback in Geotab.

Geotab's GO devices have a few built in driver feedback options that can be enabled. These are used to manage drivers and alert them. 

Enable audio feedback : When set to Off this control will override all driver feedback settings mentioned below as well as any other setting/command that would otherwise make the device beep.

GO Talk language:  Select the appropriate language for the driver

Driver identification reminder: Enable of utilizing driver ID keys or cards

Beep on engine RPM: If the driver revs the engine and the RPM surpasses the limit inputted here then the device will beep. 

Beep when idle for a period of time:

Beep when idling for a period of time: If the driver idles for longer than the configured time (in minutes) the device will beep. 

Speed Warning: The device will beep constantly when the vehicle reaches the speed set in Start Beeping and will not stop until the driver slows down to under the Stop Beeping speed.

Start and Stop Beeping: As the button name states, the beeping will start at the upper limit and remain on until below the lower limit

Beep on dangerous driving:  Used to beep when harsh movements are detected by the built-in accelerometer. The slider provided allows you to adjust the sensitivity. In layman's terms, if the slider is to the left then it will take a greater accelerometer value for the device to beep and if it is to the right it will require a lower accelerometer value. You will have to adjust this slider until you find what is right for each vehicle.

Beep when seat belt not used: As the name states this will configure the device to beep if seat belt unbuckled is detected. This will only work if the GO device is able to obtain seat belt from the vehicle's engine computer. There are two options provided:

Above XX km/h: this option will put a lower speed limit of when the seat belt feedback is applied.
Monitor both passenger and driver seat belts: By default this feedback option will only monitor the driver seat belt but if you enable this button (dark blue) then it will also beep if the passenger doesn't buckle his seat belt. 

Beep when reversing: The GO device will use its built-in accelerometer to detect when the vehicle is reversing. When this option is ON the device will beep when reverse is detected.

 

Author: support
Last update: 2022-08-25 21:39


How are fuel reports calculated in Geotab?

There are several different methods that the GO device uses to calculate the fuel used from a vehicle and the method that is used depends on the vehicle type and the type of data that the device is able to maintain from it. The methods are listed below:

1. Instantaneous Fuel Used - This method is the most accurate method and is obtained directly from the engine's computer. It is commonly found on all GM vehicles with CAN and on some newer CAN based OBD2 vehicles (from 2012).

 2. Total/Idle Fuel Used - This method is similar to the first method, except it is slightly less accurate than it. This method is almost always available on vehicles with the J1708 and J1939 protocols. 

3.  Mass Airflow with known fuel type - This method calculates the fuel used by obtaining the mass airflow data from the engine and inputting it into an algorithm. This method of calculating the fuel used is less accurate but it available on almost all vehicles.

4.  Mass Airflow with unknown fuel type - If the GO device is unable to obtain the fuel type data from the vehicle, it  will automatically default to GAS. Therefore, this method can be the least accurate because using a different fuel type alters the mass airflow to fuel used conversion slightly in the algorithm.

Frequency of logs and fuel economy

The fuel calculation methods above are used to calculate trip fuel used and idle fuel used. Trip fuel used is saved after every ignition off event if fuel data is obtained from the vehicle. Idle fuel used is logged and accumulates when the road speed of the vehicle is zero. Once the total fuel used is known, the fuel economy is calculated by dividing the total fuel used by the distance traveled from GPS data.

Author: support
Last update: 2021-10-27 22:48


What accident reconstruction data is available from Map view?

What is Accident Data?

Once a collision occurs the accelerometer within the GO device will detect an accident event and record second by second data of the accident and re-transmit this data for interpretation. This includes Latitude, Longitude, speed, accelerometer as well as various other information that are essential to reconstructing the accident event.

How do I interpret Accident Data?

There are various tools available within MyGeotab that can be utilized to interpret the raw data from the device. For the purposes of this document the below information are accident reconstructions of two real accidents that occurred.

Reconstruction of Accident Data
Case 1: GO7 
Map View

The first step to reconstructing accident data is to view the accident on trips history. This can be done by clicking on Map>Trips History. Choosing the date and the time of when the accident occurred will show that trip on the map. One of the first things to note is that the initial few seconds after the ignition event is usually inaccurate since the device will still be attempting to find the GPS latch. In the image below this vehicle was hit from the side as it was trying to pull into the main road. The map alone should not be the only tool used in the reconstruction as it does not show enough information.

 

Author: support
Last update: 2021-10-27 22:51


Accident reconstruction using Log Data in Geotab.

This shows the individual logs as they are reported by the device before they are interpreted on the map. The important thing here is to look for the accident level detection and to match that time on the map to get a better understanding of when the accident occurred. This can be done by clicking Drivers and Activity> View Accident and Log Data. Choosing the appropriate vehicle and the data range will show each log for that time period.

Author: support
Last update: 2021-10-27 22:53


Using accelerometer data for accident reconstruction in Geotab.

Accelerometer Graph 

This is a great tool that can be used to determine the direction the vehicle was hit from and the force exerted in each direction due to the collision. This can be done by going to Engine & Maintenance > Engine Data. From here choosing the correct vehicle and time will show all the engine data that came in for that device. Make sure to change the view to Status View. From here highlight one of the accelerometer side to side or forward and back (depending on the collision direction) and click More > View on Graph.

Author: support
Last update: 2021-10-27 22:57


Using the Speed Profile in accident reconstruction in Geotab.

Speed Profile

The Speed Profile shows the speed of the vehicle on a graph. This can be used to accurately determine the speed of the vehicle in question at the time of the accident. This can be done by clicking on Drivers & Activity> Speed Graph. Below is the speed profile of the vehicle in the accident. We can see that during the time of the accident the speed of the vehicle was 0 meaning the vehicle went to the intersection and waited for traffic to pass before entering the road.

Untitled.png

 

Author: support
Last update: 2021-10-27 22:58


How to use the RPM graph in accident reconstruction.

RPM Graph

The RPM graph is important in determining if the driver had his foot on the accelerator of the vehicle. This can be used to determine if the driver was on the move or slowing down. Keep in mind that depending on the type of vehicle the engine will rev at a certain amount even at idle. A good way to interpret this is to look at the engine RPM value at ignition start. In the image below this Mazda 3 Sedan had an RPM of about 1500 at Ignition start which went down to about 1000. This vehicle will therefore idle at 1000-1500 RPM.Since the highest RPM point is just below 2000 which is very gentle acceleration.

Author: support
Last update: 2021-10-27 23:00


Calculating G-force from accelerometer data

Geotab accelerometers measure distance over time (gravitational force) in meters per second squared in three dimensions. We use sharp changes in accelerometer data to infer vehicle events such as harsh cornering. This data can be found by going to Engine & Maintenance > Engine and Device... > Options > Acceleration side to side under Diagnostics A harsh cornering rule can be set to trigger on different thresholds. Any number can be used for a custom rule, but we offer three general options in the stock rule: Passenger Car, Truck/Cube Van, and Heavy-Duty. The actual calculation uses floating point precision (approximately 7 decimal digits), where 1G = 9.8m/s2 and 1m/s2 = 0.101972G. Ex: 43 m/s2 is 4.384796 G. 43 m/s / 9.8 m/s = 4.38 G

Geotab Blog

Author: support
Last update: 2021-10-27 23:08


is it possible to turn off auditory alert beeps on my units to make them less noticable?

Yes. In Geotab, navigate to the Vehicles>(select vehicle)>More Details>Driver Feedback. Adjust the settings as needed.

Author: support
Last update: 2021-11-03 13:38


Calculating G-force from accelerometer data

Geotab accelerometers measure distance over time (gravitational force) in meters per second squared in three dimensions. We use sharp changes in accelerometer data to infer vehicle events such as harsh cornering. This data can be found by going to Engine & Maintenance > Engine and Device... > Options > Acceleration side to side under Diagnostics A harsh cornering rule can be set to trigger on different thresholds. Any number can be used for a custom rule, but we offer three general options in the stock rule: Passenger Car, Truck/Cube Van, and Heavy-Duty. The actual calculation uses floating point precision (approximately 7 decimal digits), where 1G = 9.8m/s2 and 1m/s2 = 0.101972G. Ex: 43 m/s2 is 4.384796 G. 43 m/s / 9.8 m/s = 4.38 G

Geotab Blog

Author: support
Last update: 2021-11-03 13:39


Browser will not load Geotab or GPS system from MyFleetistics menu.

If you are seeing a blank or white screen when trying to open a GPS platform from the MyFleetistics menu, the X-Frame policy is causing an issue. To correct this add the appropriate browser extension. If you are unable to install the certified browser add-in, contact your IT department. An exception may need to be added for myfleetistics.com and mygeotab.com.

This is a fix Firefox and Chrome.

Firefox https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options-header/

Chrome https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe?hl=en-US

Edge No issue detected

Safari Not tested - Not supported

Firefox X-Frame Add-in
Resolves page will not load from MyFleetistics.
Chrome X-Frame Add-In
Resolves page will not load from MyFleetistics.

Author: support
Last update: 2021-11-03 13:43


Links to Geotab Mobile Applications

Geotab offers three free mobile apps from the Play Store or iTunes. Search the app stores for the apps below.

 

You will need to enter your database name, user ID and password. Contact your account administrator for details if you are unsure. Fleetistics cannot provide this information without permission from your account administrator. Note: what you see will be limited by the groups you are assigned to in MyGeotab.

 

 

Author: support
Last update: 2021-11-03 15:35


Device Status Check

Device Status: [Device ID from GPS System]

Last Update:   28m, 09/07/18, 01:00, EST Last data received from this device using user time zone from MyFleetistics account profile
Vehicle ID: F-250   Label created by customer
GPS device ID: Geotab, GO8, s/n: G8FGGH1234JK  GPS system, model, serial number
Active: 03/26/15 to 12/31/18   Activation date reported by manufacturer, last reported date
Last Reported Position: 28.1927166, -82.3777008

Latitude and longitude of last location. Click to view on map

Bearing: N (0 deg) Direction of travel at time of last update or at time of stop.
In motion: 4h 15m, 09/07/18, 13:22  Movement time since previous stop.
Odometer: 17,123 mi Odometer value if provided by OBD or GPS calculated odometer
Battery: 12.1v Last captured battery voltage when in motion or at heartbeat checkin

Author: support
Last update: 2021-11-03 15:59


Changing device names

How you change a device name depends on the GPS system you are using. Some functions are limited to users with the admin or supervisor access rights in MyGeotab so be sure to check your rights with your account administrator.

To change Geotab device names launch MyGeotab and navigate to Vehicles. Select your vehicle and change the Description field. Don't forget to checkout the Driver feedback menu to coach your drivers to be safer drivers.

Changes in the MyFleetistics device editor section will not change the device names in MyGeotab. This integration has not been completed so copy and paste the name if you want the two to match.

Author: support
Last update: 2021-11-03 16:11


GPS Tracking Explained - General Technology Overview

Click the link below to watch a video to give you an overview of GPS tracking, telematics and engine diagnostics information.

 

Video Presentation
34:11 PowerPoint presentation on GPS tracking, telematics and diagnostics

Author: support
Last update: 2021-11-03 16:12


Odometer (Geotab)

Types of Odometer Data
Actual Odometer (AO)

AO is the value taken from the vehicle and is the value displayed on the dashboard. AO is calculated using a worm gear on the transmission. This gear can wear over time as can the other parts on the vehicle that impact the number of revolutions the gear makes. Tires are the biggest contributing factor to inaccurate odometer information . When a car or truck is made the tires are a specific size with 100% tread. If the tire size is changed or 50% of the tread is worn off, the diameter of the tire changes which changes the number of revolutions per mile made by the gear measuring and reporting the odometer value.

Virtual Odometer (VO)

VO is mileage calculated by the Geotab GPS device. The Geotab device measures the distance between GPS data points. The more data poins, the more accurate the calculation. When a vehicle does not report odometer data as part of the engine diagnostic codes, it uses VO to determine mileage. Customers on the HOS, Pro or ProPlus plan will receive engine diagnostics data which includes AO if avalailable from most fleet vehicles. Customers on the Base plan will not get AO data but will get VO data on the Trips report but will not be able to run an odometer report which is based on AO. Because VO is not impacted by things like tire size, VO is often more accurate than AO.

It is important to enter the starting odometer value when using VO. This is enter under Vehicles>(selecte vehicle)>Odometer.

Indicates Virtual Odometer in Geotab Vehicle Editor

Backstory

Geotab used to use VO all the time. Back in the day it is all that was available becuase they were not collecting engine diagnostic data. Customers had continuous questions and concerns about the VO not reflecting what was on the dashboard. This lead to hours of conversation and explanation with customers. Eventually when AO was available, Geotab decided to use AO instead of VO to reduce confusion and questions from customers even though it is less accurate.

 

Related Links
Geotab Article
Variations in Odometer Readings
10 tips: Nab odometer roll-back scammers

Author: support
Last update: 2021-11-03 16:44


Bad GPS Data

If you are experiencing "bad" GPS data or inaccurate GPS data, there are a variety of potential reasons. Generally changing the location or position of the GPS device or moving the vehicle to an open area will resolve the issue.

Things to check

  1. GPS device is in a location where it cannot "see" or receive enough signals from the GPS satellites to accurately determine position. By relating the device to an area with less metal or other obstacles, you may start to have better reception.
  2. The GPS device has a semi-directional GPS antenna. Rotating the GPS device may improve reception. The letter on the device does not reflect the direction of the antenna.
  3. Environmental conditions can degrade a GPS signal. Pine trees, tall buildings, metal sheds and garages are common obstructions. Move the vehicle if overhead obstructions may be causing the issue.
  4. Proper installation is another factor. Ensuring the GPS device is getting the proper amount of electricity all the time is important. Do not wire to data wires which fluctuate and can damage the vehicle.
Related Links
External Reference to Bad GPS Data

Author: support
Last update: 2021-11-03 17:04


My reports show an hour ahead of our time. How do i change it

To change your time zone in Geotab, first log into MyFleetistics. Open the Geotab window by clicking "Telematics & Dashcams" then "Geotab". On the left side of the menu, click MyGeotab-> Administration-> Users. Once you see a list of users, select yours and click the UI Settings tab-> Time zone (make your change here)-> then click Save. Once you have done this, your reports will show up with the correct time zone you have chosen.

Author: support
Last update: 2021-11-03 17:09


Login Issues

MyFleetistics Password is Not Working

  • Select Reset Password on the login screen. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity.
  • If can log into MyFleetistics but not Geotab or Fleetistics LITE, you can change your password from your profile. Click on your name in the top left corner. Select Reset Password and follow the steps. (Hint - Selecting Forgot Password is much easier)

 

Geotab and Fleetistics LITE Password is Not Working

  • Both systems use the same password as MyFleetistics. The MyFleetistisc password is passed to the GPS platform but the GPS platform cannot pass back any changes for security. Therefore, only change your password in your MyFleetistics profile (click your name in the top left) or choose Forgo Password on the Fleetistics login page. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity. This may have been set by your Geotab account administrator under Administration>Services

Fleetistics ONE Passowrd is Not Working

  • Submit a support ticket to have it reset
  • Before logging in press Ctrl + F5 on your keyboad and delete your cookies

Reset Email Not Received

  • If you do not receive the password reset email, check your email spam and junk folders and have your IT department white list fleetistics.com and myfleetistics.com.

Author: support
Last update: 2021-11-03 17:10


Creating Custom Fields in Reports

"I'm trying to find out where I can create custom fields so my uploads can match and associate Order IDs to the trucks carrying them.
Please let me know if this is supported. Thank you."

When exporting reports to Excel to view or edit, you can customize the data that is included in the Excel report but you cannot merge or add external data to the Excel doc and upload it back into MyGeotab.
Contact your account manager to discuss custom data solutions or a possible marketplace partner service.

Author: support
Last update: 2021-11-03 17:13


Mileage (IFTA) Report

The IFTA report can provide mileage driven throughout the month. It can also provide daily mileage by choosing a date from the Custom option available from the date options area of the Options window. To run the IFTA report:

  1. Click Activity in the left menu.
  2. Click the IFTA Report option and the report window opens with the Options window displayed.
  3. Specify the date range to inclide by making clicking a button in the Date Period area of the window.
  4. Specify if the report is to include historic vehicle by clicking the yes/no buttons to the right of the option label.
  5. Specify the vehicles to include by making a selection from the Vehicles menu.
  6. Once all selections are made, click the Apply Changes button and the report is displayed.

Author: support
Last update: 2021-11-03 17:16


IFTA Audit Questions & Responses

Responses are based on the GO System from Geotab only. Question derived from actual IFTA audit questionaire.

1. Q: What type of GPS system do you have?
     A: Geotab, the best.

2. Q: How often does the GPS send a signal?
     A: This varies based on Base/Pro and ProPlus. -Base/Pro - 30 to 300 seconds depending type of driving. -ProPlus - every 20-30 seconds Note: the log rate remains at 1 second resolution

3. Q: Are all pings recorded?
     A: Yes

4. Q: What information is the GPS device recording?
     A: Pro & ProPlus - Date, time, location, speed, odometer, engine diagnostics, telematics data, exceptions, fuel tank %, etc. Note: This requires a connection to the vehicles OBD or J-bus, not a 3-wire installation

5. Q: When are odometer points be logged?
     A: Every data point or every second.

6. Q: How does your GPS system calculate miles?
     A: Primary is using the vehicles odometer via the CANBUS. Secondary, is distance between GPS log points.

7. Q: Do you use other computer software in addition to the GPS that calculates miles and or fuel?
     A: Yes. The calculate is not done on the device but in the software that contains state boundary data.

8. Q: Can the following reports be generated?
     A: Yes. Fleet mileage summary, by state for specific devices and for the fleet Yes. Unit mileage summaries listing total miles and state miles. Yes. Total and state miles per trip. Yes. Routes of travel by trip.

9. Q: What reports do you use to prepare your IRP renewals?
     A: Customer specific. List any report you use other than the default IFTA report.

10. Q: How long are you retaining your printed GPS reports?
       A: Customer dependent.

11. Q: How long are you able to retrieve printed and non-printed reports?
       A: Geotab guarantees data storage for 1 year. Emailed or download reports are stored based on individual customer retention policies.

12. Q: Are you able to print and generate exception reports? Section 506(iii) of the IRP Audit Procedures Manual.
       A: Unknown. Submit feedback if you can answer this question.

13. Q: Is the GPS information being edited?
       A: No

14. Q: Why would someone edit the GPS information?
       A: GPS data cannot be edited.

15. Q: What specifically is being edited?
       A: Nothing

16. Q: Can the driver defeat or tamper with the GPS system?
       A: Yes. All GPS systems can be tampered with.

17. Q: Does the GPS system rely on the truck's battery for power?
       A: Yes

18. Q: How would you know if the truck was being towed?
       A: It would appear in a new location without ignition events or a route on the map.

19. Q: Are you alerted when the GPS system is not receiving a signal from a unit or if there is a problem with the signal?
       A: No but GPS points can be reviewed an anomaly is seen.

20. Q: What is the procedure or policy for recording mileage if the GPS system malfunctions?
       A: Customer dependent. A manual logo should be utilized based on vehicle odometer until the GPS device is serviced.

21. Q: Do you have units (vehicle) that are not equipped with GPS? Provide a list by unit number.
       A: We hope not but contact your account manager if more GPS devices are needed.

22. Q: If you operate units/vehicles without GPS, what records are being kept for these units?
       A: Customer dependent procedure

23. Q: Are there any other functions or internal controls that we may be unaware of that would help with our understanding of your GPS system?

A: If a devices is unable to transmit or update due to a lack of cellular coverage, data is stored and uploaded upon entering cellular network coverage.

A: About 30 days of data can be stored on the device if out of cellular coverage.

A: Data is uploaded slowly upon reenter to cellular coverage so it may take several hours to a few days to upload all data.

A: The device has lights on it which will go out if not working correctly.

A: If a device is not reporting and Geotab Drive is being used for ELD, the ELD will display a warning message if the device is not functioning.

Author: support
Last update: 2021-11-03 17:29


How do I import groups settings into my account?

  1. Click the gear on the top right of the screen or click the link below to access the group settings template.
  2. Click Tools and Settings.
  3. Click Import Group Settings.
  4. Click File Template "Download"
  5. Enter Data into the required fields
  6. After data has been entered click choose file.
  7. Select the file location and click OK.

Author: support
Last update: 2021-11-03 17:32


How do I import groups settings into my account?

  1. Click the gear on the top right of the screen or click the link below to access the group settings template.
  2. Click Tools and Settings.
  3. Click Import Group Settings.
  4. Click File Template "Download"
  5. Enter Data into the required fields
  6. After data has been entered click choose file.
  7. Select the file location and click OK.

Author: support
Last update: 2021-11-03 17:44


How do I view and search the Geotab Audit Log?

  1. The Audit Log is accessed by clicking System in the left menu, then clicking Audit Log.
  2. Select the audit type to locate. Examples include delete message, view messages, send message.
  3. Once the returns are displayed, select Advanced from the View menu and the formated report is displayed. To view the report in Excel, click the Excel icon located near the top of the window.

Author: support
Last update: 2021-11-03 17:50


I can't see my devices on the map

To view vehicles on a map, select the vehicles to display from the menu located on the left side above the map. An option is provide to display all vehicles. The menu is interactive so vehicles can be selected and de-selected.

Author: support
Last update: 2021-11-03 18:45


Getting Started - Geotab GO Series

Click the link to download a .pdf which you can print and reference as you go through the setup process.

  1. It is very important that you register for training inside MyFleetistics>Help Center>Live Training.
  2. Completing the Fleetistics Academy online self-paced training will also improve your understanding and ROI. This should be completed by all department, branch and service managers to ensure everyone knows what is available to them from the data
  3. Fleetistics.tv has a lot of videos to help you understand the installation process, troubleshooting and using the system. Your account manager is available should you have any issues or questions.

Please contact your account manager if you have any issues or concerns. Thank you for your business.

Getting Started
PDF to print and reference

 

Author: support
Last update: 2021-11-03 18:49


Data security policy. Geotab

Geotab's Security Principle — Security First In everything we do, Geotab adopts a “Security First” principle. To protect our customers and partners, Geotab constantly reviews, evolves, and improves our security mechanisms and processes. As we expand into more regions and markets, Geotab will continue to take a rigorous approach to protecting our customers' valuable data. We pride ourselves in always doing the right thing for our customers. Keeping data safe is always at the top of our list. Read more using the link below.

Geotab's Security Principle — Security First In everything we do, Geotab adopts a “Security First” principle. To protect our customers and partners, Geotab constantly reviews, evolves, and improves our security mechanisms and processes. As we expand into more regions and markets, Geotab will continue to take a rigorous approach to protecting our customers' valuable data. We pride ourselves in always doing the right thing for our customers. Keeping data safe is always at the top of our list. Read more using the link below.

Data security by Geotab
Read more

Geotab Security
Information and Documents

Author: support
Last update: 2021-11-03 19:09


How often does the Geotab map refresh?

The Geotab map refreshes every 20 seconds.

The Lite map refreshes on demand.

There are 3 aspects to a GPS system providing data on a map.
1. GPS device log rate.
2. GPS device transmit rate from the vehicle to the network.
3. Map refresh rate.

Author: support
Last update: 2021-11-03 19:11


Languages for the FleetisticsONE Lite interface

German Greek English Spanish French Hungarian Italian Lao Dutch Polish Portuguese Romanian Russian Slovak Serbian Turkish

Author: support
Last update: 2021-11-03 19:13


How can zones help my business?

Zones are a key feature that can help your business in several ways. The more zones you use the easier it is to read and understand the data.

1. When you create a zone, the zone name replaces the address in reports. This enables you to understand the report more quickly because you will recognize "Tom's Home" or "ABC Transport" quickly compared to seeing the address. This reduces the time needed to go through the data and improves your ability to make decisions on the data.

2. Zones can be used with rules and alerts. Rules can be created that alert when a vehicle enters, exits, stops in, or stops outside of a zone. This can help with notifying you or customers based on vehicles being in the area or being in areas they should not be.

3. Customer zones enable you to track time spent at a customer location. This data can be used for confirming the quality of service, time spent with a customer is to long or to short, verify hours billed and confirm on-time service.

4. Zones can be color coded by type. Home zones may be blue where customer zones may be red. This allows for rapid understanding of a drivers activity just by glancing at a map.

5. Zones can be set to expire in X days. This keeps your map and reports clutter free when you will not be returning to a location.

6. Dispatching uses zones to build the route. You can send a single zone or multiple zones to the driver as a route.

Author: support
Last update: 2021-11-03 19:14


Geotab Reporting Overview

Overview:

Understanding your fleet behaviors is made simple with Geotab. Report on activities such as deliveries per driver, average fuel consumption, drivers who speed and most often late to arrive and early to depart. There are over 30 standard reports to choose from and the ability create limitless custom reports using Microsoft Excel. Reports can be downloaded to your computer in Adobe PDF or Microsoft Excel to further examine and work with the data.

Schedule your reports to be emailed to you daily, weekly, monthly or on demand. With proactive management, you can create custom rules for your drivers and receive instant updates through email and more.

Running reports:

Navigate to Administration in the left hand side menu. Select Custom Reports from the sub-menu. A new window is displayed with a list of reports you can run.

You can assign a report to be part of your dashboard when you first sign in by selecting it from the list and then selecting Enable Dashboard. To customize a report, select it from the list and then select Edit in Excel to make changes.

Author: support
Last update: 2021-11-03 19:27


Watchdog report - Minutes

Watchdog Report by Minute Keeping track of telematics device health is an important task that’s often overlooked. Manage device uptime with the Watchdog Report. Devices are tested throughout the day to ensure they are communicating via the cellular network and accurately recording trips made by fleet drivers and their vehicles. This version of the Watchdog Report allows you to monitor communication status minute by minute as compared to the default report. See which devices have been offline for 5-30 mins, 30-60 mins, and 60+ mins. The email setting makes it possible to have this fleet management report sent direct to your inbox when device communication is delayed longer than 5 minutes. Save the report to your desktop, customize and upload to your Geotab account.

Author: support
Last update: 2021-11-03 19:31


What is Active Tracking?

Active tracking is hyper logging and display of vehicle position information for GO Series devices only. Active Tracking is made possible with increased data logging frequency and animation in MyGeotab. The animation feature displays estimates of the real-time location of the vehicle onto the live map. Viewers are able to watch a simulated icon of the vehicle as it is moving. This new feature provides dispatchers and fleet managers with a very accurate depiction of where a vehicle enabled with this technology is at any given time.

View more
Active Tracking Explation

Author: support
Last update: 2021-11-03 19:32


Dynamic vehicle maintenance reminder report

The Dynamic Vehicle Maintenance Reminder Report helps fleet managers stay informed on vehicle maintenance. This report is distributed via email when the date due, distance due, or hours due in a reminder rule are within the values specified on the Summary sheet. Criteria is entered in cells B5 - B7 of the Summary sheet. Note, the population of at least one cell is required for email distribution to occur. This report applies to GO Series devices only.

GO Maintenance Reminders
Learn more

Author: support
Last update: 2021-11-03 19:54


How do I customize a GO Series report?

The general process is to save the Excel file to your desktop, edit the file, save again and then upload to your Geotab account. There are few points that merit mentioning; 1. The group structure should support distribution goals; 2. Multiple reports can't be combined. 3. Do not edit or change the data on the hidden Data tab; 4. Use .xls or .xlsx files; 5. Use a naming convention to organize your reports, i.e., Fleetistics_DeviceStatus_Mgmt GO Series only.

Video on Customizing Reports
Click to watch

Author: support
Last update: 2021-11-03 19:38


How to archive a vehicle/asset

How to archive a vehicle/asset

Devices can be removed from the system but still maintain the data collected by the device from the vehicle. This is useful for retrieiving data if needed after the device has been removed. 

Purpose: This article provide instructions for removing a vehicle/asset by archiving, instead of deleting/removing. This procedure keeps all of the data reported by the devicefor at least the last year.  

Procedure: 

  1. Click Vehicles & Assets (1) in the left menu. 
  2. Select the vehicle/asset to remove.
  3. Click Remove at the top of the page (2).
  4. In the Remove Device window appears, click Archive Assets (3).

Additional Note: If you encounter any issues, please open a support case. The link below contains instructions on creating a support case. https://www.fleetistics.com/support-cases-made-easy/.

 

Author: Sergio
Last update: 2021-11-08 15:26


How to check faults for a vehicle

How to view vehicle faults 

Purpose:  This article outlines the procedure for viewing reported engine faults for a vehicle. Monitoring engine faults can provide insight into potential vehicle issues that can take a vehicle out of serivce. Also any unauthorized device removal is reported through engine faults. 

Procedure:  

  1. In the left menu click Engine & Maintenance (1) > Engine and Device(2) > Faults(3),
  2. Select desired options filters (4)
  3. Select vehicle/device, date period, and fault to locate or leave blank for all faults.
  4. Specify the date range.

Additional Note: If you encounter issues, please open a support case for assistance. The link below will contain instructions on how to create a support case. https://www.fleetistics.com/support-cases-made-easy/

 

Author: Sergio
Last update: 2021-11-08 15:36


How to use DriveWyze Fleet Managment Portal

Drivewyze Fleet Management 

Category:  Drivewyze

Purpose: This article will go over the basics of how to synchronize your fleet with Drivewyze and edit any information on the Drivewyze tab.

Procedure: From the left-hand side menu in Geotab click on the Drivewyze tab(1), From this interface, you will be able to access the vehicle, driver, and fleet details. You will also be able to manage the Drivewyze subscription levels and edit any incorrect/missing information. The vehicles and drivers tabs show you a table of the fleet information that has been synced. Select the edit icon(blue pencil)  to view driver details or view and modify vehicle details(2). 

Additional Note: If you are having any issues, please open a support case for further assistance. The link b

Author: Sergio
Last update: 2022-11-30 17:24


Replacing a GO device in Geotab

Geotab offers an option to replace a current device with another. This feature maintains all existing data such as trip histories, exceptions, engine data, ELD/Hour of Service data, and DVIR reports. If the instructions to not match your user interface, click the link below for legacy instructions.

To replace a device, a user must have the clearance "Administer devices" (delete/unplug/replace)

Administer devices enabled.
1. Click the Vehicles & Assets option in the left menu (figure 1).
2. Select the vehicle by clicking the vehicle name in the list.
3. Scroll to the center of the Asset tab and find the Replace with new device button (figure 2).
4. Click the Replace with new device button located under the device serial number field (figure 3). Once the button is clicked a new window is displayed.
5. Enter the serial number for the NEW device in the Serial Number field (figure 4).
6. Finally, click the OK button near the top of the window and the change is complete.

Select the instructions that match your user interface.  
Download Instructions 
Legacy Version Instructions

Author: Fleetistics
Last update: 2022-04-14 22:54


Fleetistics ONE » Hardware

How do I locate the OBD Port (Diagnostic port) in a vehicle?

Author: support
Last update: 2021-10-27 18:06


Identifying J1939 and J1708 connectors

Heavy Duty Vehicles (J1939 and J1708)

Most heavy duty vehicles will have a round 9-ppin deutsch connector, depending on the age of the vehicle it may have a 6 pin. There are two potential protocols, J1939 and J1708. Below you will find the pin-out information for each along with their respective harness.

deutsch.png

The new firmware release enables GO4v3, GO5 and GO6 devices with a 9-pin HD harness to support both J1708 and J1939 protocols simultaneously. In previous versions of firmware, a device installed in a vehicle with dual J1708 and J1939 protocols was limited to logging fault data from the J1939 bus only. The new firmware allows devices installed in vehicles with dual J1708/J1939 protocols to log J1708 faults also.

Author: support
Last update: 2021-10-27 18:51


Can GPS devices reporting on the AT&T or T-Mobile networks report in Canada?

T-Mobile can roam into Canada but AT&T cannot. Customers based in the US which go into Canada must have T-Mobile devices and service  If the customer is based in Canada and roams into the US, Rogers is the correct option. Devices cannot be switched or upgraded so customers must get the correct device to start or purchase new devices.

Author: support
Last update: 2021-10-27 18:53


How can you put phone numbers on the device

Phone numbers cannot be added to a device. They are data only devices and do not support voice. Adding voice or increasing data consumption would be a different solution and much higher prices.

Author: support
Last update: 2021-11-03 17:14


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


Troubleshooting an OBD device in FleetisticsONE

The quickest and easiest test is to put the GPS device into another vehicle that is tracking properly. If it tracks correctly in the second vehicle, the issue is most likely the OBD port or ECM on the original vehicle. If it does not track on the second vehicle, it is most likely the GPS device. Contact support with the device information and the test date and time for verification if it reported correctly in the second vehicle. When confirmed, a replacement device will be provided based on the warranty associated with the device.

Author: support
Last update: 2022-11-30 18:05


Identifying OBD2 connectors.

Light Duty OBD2 Vehicles

Most light duty vehicles have what is called an ALDL connector and the typical location is on the driver's side. The ALDL connector has 16 pins and looks like:

aldl-1.png

Pin-Out Information

Below you can find a list of what each pin is used for.
Note: not all pins are populated

pin-out_information.png 

Special Cases:

Workhorse Custom Chassis: Should pins 7 and 15 of the ALDL connector be occupied in these vehicles then the HRN-JEZHD harness will be required
jezhd.png 

GM Vehicles: SHould pin 1 of the ALDL connector be occupied in these vehicles then the HRN-GMLS harness will be required
gmls.png

Author: support
Last update: 2021-11-03 18:03


GPS and Pace Makers/Pacemakers

With respect to GPS modules, they are merely receivers operating at two low power radio signals (L1 – Civilian and L2-Military). The civilian frequency is 1575.42 MHz in the UHF band. I am not aware of any documentation/literature where a GPS module’s radiated emissions has been shown to cause interference. This is a signal we are all being hit with every day just like music radio signals. GPS units simply receive the broadcasted signal. 

In addition to using FCC compliant RADIO and GPS modules, the Marcus Radio Modules have passed FCC Part 15 Class A (Commercial/Industrial/Vehicle) or Class B (Residential/In-home) specifications. Part B is recommended for any consumer product in close proximity to a user’s unintentional emission sensitive areas (head/chest) and include cell phones, calculators, radios, computers, mp3 players, etc…  

  • Coleman GPRS – FCC Part 15 Class A
  • MRM Tuna – FCC Part 15 Class A
  • MRM Wahoo I/II – FCC Part 15 Class B
  • FCC Grant Attached  

Our devices also undergo PTCRB (GSM/UMTS Standards Body) certification for the purposes of isolating any unintentional emissions that might interfere with carrier frequencies, towers, communication, etc… These tests are based on our recommended product configuration including antenna placement and proximity to the radio module.  

The FDA and the Health Industry Manufacturer’s Association  (HIMA) specifically recommends a separation of six inches between any handheld wireless radio and a pacemaker. In fact, you will find this caution in Garmin manuals for handhelds with radio receivers/transmitters.  Given the prevalence of GPS and mobile phones, it is expect that modern pacemakers are accordingly shielded (see below).  

The American Heart Association states:

  • “Modern pacemakers have built-in features to protect them from most types of interference produced by other electrical devices you might encounter in your daily routine.”
  • “Cellphones available in the United States (less than 3 watts) don't seem to damage pulse generators or affect how the pacemaker works. “  

The AMA also publishes a list of devices that may interfere with pacemakers. Currently, no GPS handheld or vehicle mounted devices are listed.

Author: support
Last update: 2021-11-03 18:07


What is Differential GPS (DGPS)?

Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference between the positions indicated by the satellite systems and the known fixed positions. These stations broadcast the difference between the measured satellite pseudoranges and actual (internally computed) pseudoranges, and receiver stations may correct their pseudoranges by the same amount. The correction signal is typically broadcast over UHF radio modem.

The term can refer both to the generalized technique as well as specific implementations using it. It is often used to refer specifically to systems that re-broadcast the corrections from ground-based transmitters of shorter range. For instance, the United States Coast Guard runs one such system in the US and Canada on the longwave radio frequencies between 285 kHz and 325 kHz. These frequencies are commonly used for marine radio, and are broadcast near major waterways and harbors.

Post-processing is used in Differential GPS to obtain precise positions of unknown points by relating them to known points such as survey markers.

The GPS measurements are usually stored in computer memory in the GPS receivers, and are subsequently transferred to a computer running the GPS post-processing software. The software computes baselines using simultaneous measurement data from two or more GPS receivers.

The baselines represent a three-dimensional line drawn between the two points occupied by each pair of GPS antennas. The post-processed measurements allow more precise positioning, because most GPS errors affect each receiver nearly equally, and therefore can be cancelled out in the calculations.

Differential GPS measurements can also be computed in real-time by some GPS receivers if they receive a correction signal using a separate radio receiver, for example in Real Time Kinematic (RTK) surveying or navigation.

Author: support
Last update: 2021-11-03 18:09


How can I decode a VIN?

The links available below under the related links header provide tools for decoding VINs.

Ford's VIN Decoder
Ford's website but also works for other vehicle types.
Carmax VIN decoder.
 
   
   

Author: support
Last update: 2021-11-03 18:11


Installation instructions for FleetisticsONE XT2150, XT2160, XT2169

Author: support
Last update: 2021-11-03 19:00


How often does a FleetisticsONE Lite device update?

The devices on the Lite platform update at various rates ranging from 1 minute to several hours depending on the device application. Vehicle devices update every 1 minute where battery powered assets update every few hours to conserve battery life. The vehicle profile also logs information based on changes in speed and direction to provide more accurate track data. This same method for a bulldozer would create data that would be difficult to view and read in reports.

Author: support
Last update: 2021-11-03 19:11


Will connecting to the OBD port void my vehicle warranty with the manufacturer?

In the US, the Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Geotab has spent considerable time ensuring that our products cannot cause harm to the vehicle.

Author: support
Last update: 2021-11-03 19:29


How often does a FleetisticsONE device log position data?

FleetisticsONE offers several configurations dependant on the targeted application, the device, and the device model. A typical vehicle tracking device updates once per minute or more frequently in urban environments. Devices utilized for equipment or asset tracking are programmed differently and generally update less frequently. Ask your account manager for more details on your specific devices. FleetisticsONE devices include: AT, XT, MT, and VI devices. GO Series devices from Geotab are not included.

Author: support
Last update: 2021-11-03 19:32


Will the GPS drain my battery?

No, the devices will go into sleep mode when the vehicle is turned off and will only draw about 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.

Author: support
Last update: 2021-11-03 19:39


Fleetistics ONE » Application

I am experiencing browser issues when trying to access the system, what can I do?

Browser Related Issues

If clients are having a hard time logging in or accessing the system due to browser issues. Do the following:  

  1. Ensure the client is using a supported browser. Internet Explorer is not support, Firefox is recommended. The system will also support Microsoft Edge, Google Chrome, and Safari.
  2. If the client is using a supported browser, then have them clear the cache. This is done differently for every browser.

Clearing the browser cache in Google Chrome.

1. Hit the 3 vertical buttons on the top right-hand side of the browser.

2. From the drop-down menu, click on Settings

3. From settings scroll all the way down and click advanced.

4. From the advanced drop-down menu, navigate to Privacy and Security and you will see the clear browsing data.

Clearing the browsing history in Firefox:

1.       Click on the gear icon that is located at the top right-hand side of the browser.

2. From the gear icon, click on Privacy and Security on the left-hand side menu with the lock icon next to it

3. From the Privacy and Security window click on the clear data button.

If you are still having issues, please contact support at 1(800)481-1319.

Author: support
Last update: 2021-05-06 19:40


How do I share real time fleet data with my team so they can see it on iPhones and Desktop computers?

There are several ways to share data depending on the GPS platform and data to be shared. Common sharing methods include:

  1. Schedule reports to be emailed on a regular basis; daily, weekly or monthly.
  2. Give employees access to the portal but with limited access rights.
  3. Create a sharing link which shows the vehicles location on a map but does not share other information

Contact Fleetistics training for assistance in setting up your sytem.

Author: support
Last update: 2021-05-06 20:03


Why does the posted road speed alert happen several second after the vehicle reached the speed limit?

The vehicle is moving from the speed zone before it communicates with the server where the posted road speed is checked. The device must connect a second time for the alert to be triggered on the device in the vehicle. At 70 mph the vehicle may be several miles further before the driver is alerted. Adding the ProPlus service provides much faster results. This increases the communication rate with the server so the violation is recognized and sent back to the vehicle much more quickly than the standard rate used for Pro service. Communication in ProPlus takes place about every 20 seconds compared to every few minutes in Pro mode.

Author: support
Last update: 2021-10-27 17:36


Browser will not load Geotab or GPS system from MyFleetistics menu.

If you are seeing a blank or white screen when trying to open a GPS platform from the MyFleetistics menu, the X-Frame policy is causing an issue. To correct this add the appropriate browser extension. If you are unable to install the certified browser add-in, contact your IT department. An exception may need to be added for myfleetistics.com and mygeotab.com.

This is a fix Firefox and Chrome.

Firefox https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options-header/

Chrome https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe?hl=en-US

Edge No issue detected

Safari Not tested - Not supported

Firefox X-Frame Add-in
Resolves page will not load from MyFleetistics.
Chrome X-Frame Add-In
Resolves page will not load from MyFleetistics.

Author: support
Last update: 2021-11-03 13:43


GPS Tracking Explained - General Technology Overview

Click the link below to watch a video to give you an overview of GPS tracking, telematics and engine diagnostics information.

 

Video Presentation
34:11 PowerPoint presentation on GPS tracking, telematics and diagnostics

Author: support
Last update: 2021-11-03 16:12


FleetisticsONE - Getting Started Guide

Author: support
Last update: 2021-11-03 16:26


Bad GPS Data

If you are experiencing "bad" GPS data or inaccurate GPS data, there are a variety of potential reasons. Generally changing the location or position of the GPS device or moving the vehicle to an open area will resolve the issue.

Things to check

  1. GPS device is in a location where it cannot "see" or receive enough signals from the GPS satellites to accurately determine position. By relating the device to an area with less metal or other obstacles, you may start to have better reception.
  2. The GPS device has a semi-directional GPS antenna. Rotating the GPS device may improve reception. The letter on the device does not reflect the direction of the antenna.
  3. Environmental conditions can degrade a GPS signal. Pine trees, tall buildings, metal sheds and garages are common obstructions. Move the vehicle if overhead obstructions may be causing the issue.
  4. Proper installation is another factor. Ensuring the GPS device is getting the proper amount of electricity all the time is important. Do not wire to data wires which fluctuate and can damage the vehicle.
Related Links
External Reference to Bad GPS Data

Author: support
Last update: 2021-11-03 17:04


Login Issues

MyFleetistics Password is Not Working

  • Select Reset Password on the login screen. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity.
  • If can log into MyFleetistics but not Geotab or Fleetistics LITE, you can change your password from your profile. Click on your name in the top left corner. Select Reset Password and follow the steps. (Hint - Selecting Forgot Password is much easier)

 

Geotab and Fleetistics LITE Password is Not Working

  • Both systems use the same password as MyFleetistics. The MyFleetistisc password is passed to the GPS platform but the GPS platform cannot pass back any changes for security. Therefore, only change your password in your MyFleetistics profile (click your name in the top left) or choose Forgo Password on the Fleetistics login page. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity. This may have been set by your Geotab account administrator under Administration>Services

Fleetistics ONE Passowrd is Not Working

  • Submit a support ticket to have it reset
  • Before logging in press Ctrl + F5 on your keyboad and delete your cookies

Reset Email Not Received

  • If you do not receive the password reset email, check your email spam and junk folders and have your IT department white list fleetistics.com and myfleetistics.com.

Author: support
Last update: 2021-11-03 17:10


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


How do I import Geofences into Fleetistics ONE?

  1. Click the gear on the top right of the screen or click the link below to access the group settings template.
  2. Click Tools and Settings.
  3. Click Import Geofence from Excel.
  4. Click File Template "Download"
  5. Enter Data into the required fields
  6. After data has been entered click choose file.
  7. Select the file location and click OK.

Author: support
Last update: 2021-11-03 17:45


How do I import a POI (Point Of Interest) in Fleetistics ONE?

  1. Click the gear on the top right of the screen or click the link below to access the group settings template.
  2. Click Tools and Settings.
  3. Click Import POI from Excel.
  4. Click Group Settings import Excel file template: Download
  5. Enter Data into the required fields
  6. After data has been entered click choose file.
  7. Select the file location and click OK.

Author: support
Last update: 2021-11-03 17:46


How can geofences help my business?

Geofences are a key feature that can help your business in several ways. The more geofences you use the easier it is to read and understand the data.

1. When you create a geofences , the geofences name replaces the address in reports. This enables you to understand the report more quickly because you will recognize "Tom's Home" or "ABC Transport" quickly compared to seeing the address. This reduces the time needed to go through the data and improves your ability to make decisions on the data.

2. Geofences can be used with rules and alerts. Rules can be created that alert when a vehicle enters, exits, stops in, or stops outside of a geofences. This can help with notifying you or customers based on vehicles being in the area or being in areas they should not be.

3. Customer geofences enable you to track time spent at a customer location. This data can be used for confirming the quality of service, time spent with a customer is to long or to short, verify hours billed and confirm on-time service.

4. Geofences can be color coded by type. Home geofences may be blue where customer geofences may be red. This allows for rapid understanding of a drivers activity just by glancing at a map.

5. Geofences can be set to expire in X days. This keeps your map and reports clutter free when you will not be returning to a location.

6. Dispatching uses geofences to build the route. You can send a single geofences or multiple geofences to the driver as a route.

 

Author: support
Last update: 2021-11-03 19:16


How often does a FleetisticsONE device log position data?

FleetisticsONE offers several configurations dependant on the targeted application, the device, and the device model. A typical vehicle tracking device updates once per minute or more frequently in urban environments. Devices utilized for equipment or asset tracking are programmed differently and generally update less frequently. Ask your account manager for more details on your specific devices. FleetisticsONE devices include: AT, XT, MT, and VI devices. GO Series devices from Geotab are not included.

Author: support
Last update: 2021-11-03 19:32


Fleetistics LITE » Hardware

How do I locate the OBD Port (Diagnostic port) in a vehicle?

Author: support
Last update: 2021-10-27 18:06


Identifying J1939 and J1708 connectors

Heavy Duty Vehicles (J1939 and J1708)

Most heavy duty vehicles will have a round 9-ppin deutsch connector, depending on the age of the vehicle it may have a 6 pin. There are two potential protocols, J1939 and J1708. Below you will find the pin-out information for each along with their respective harness.

deutsch.png

The new firmware release enables GO4v3, GO5 and GO6 devices with a 9-pin HD harness to support both J1708 and J1939 protocols simultaneously. In previous versions of firmware, a device installed in a vehicle with dual J1708 and J1939 protocols was limited to logging fault data from the J1939 bus only. The new firmware allows devices installed in vehicles with dual J1708/J1939 protocols to log J1708 faults also.

Author: support
Last update: 2021-10-27 18:51


Can GPS devices reporting on the AT&T or T-Mobile networks report in Canada?

T-Mobile can roam into Canada but AT&T cannot. Customers based in the US which go into Canada must have T-Mobile devices and service  If the customer is based in Canada and roams into the US, Rogers is the correct option. Devices cannot be switched or upgraded so customers must get the correct device to start or purchase new devices.

Author: support
Last update: 2021-10-27 18:53


How can you put phone numbers on the device

Phone numbers cannot be added to a device. They are data only devices and do not support voice. Adding voice or increasing data consumption would be a different solution and much higher prices.

Author: support
Last update: 2021-11-03 17:14


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


Troubleshooting an OBD device in FleetisticsONE

The quickest and easiest test is to put the GPS device into another vehicle that is tracking properly. If it tracks correctly in the second vehicle, the issue is most likely the OBD port or ECM on the original vehicle. If it does not track on the second vehicle, it is most likely the GPS device. Contact support with the device information and the test date and time for verification if it reported correctly in the second vehicle. When confirmed, a replacement device will be provided based on the warranty associated with the device.

Author: support
Last update: 2022-11-30 18:05


Identifying OBD2 connectors.

Light Duty OBD2 Vehicles

Most light duty vehicles have what is called an ALDL connector and the typical location is on the driver's side. The ALDL connector has 16 pins and looks like:

aldl-1.png

Pin-Out Information

Below you can find a list of what each pin is used for.
Note: not all pins are populated

pin-out_information.png 

Special Cases:

Workhorse Custom Chassis: Should pins 7 and 15 of the ALDL connector be occupied in these vehicles then the HRN-JEZHD harness will be required
jezhd.png 

GM Vehicles: SHould pin 1 of the ALDL connector be occupied in these vehicles then the HRN-GMLS harness will be required
gmls.png

Author: support
Last update: 2021-11-03 18:03


GPS and Pace Makers/Pacemakers

With respect to GPS modules, they are merely receivers operating at two low power radio signals (L1 – Civilian and L2-Military). The civilian frequency is 1575.42 MHz in the UHF band. I am not aware of any documentation/literature where a GPS module’s radiated emissions has been shown to cause interference. This is a signal we are all being hit with every day just like music radio signals. GPS units simply receive the broadcasted signal. 

In addition to using FCC compliant RADIO and GPS modules, the Marcus Radio Modules have passed FCC Part 15 Class A (Commercial/Industrial/Vehicle) or Class B (Residential/In-home) specifications. Part B is recommended for any consumer product in close proximity to a user’s unintentional emission sensitive areas (head/chest) and include cell phones, calculators, radios, computers, mp3 players, etc…  

  • Coleman GPRS – FCC Part 15 Class A
  • MRM Tuna – FCC Part 15 Class A
  • MRM Wahoo I/II – FCC Part 15 Class B
  • FCC Grant Attached  

Our devices also undergo PTCRB (GSM/UMTS Standards Body) certification for the purposes of isolating any unintentional emissions that might interfere with carrier frequencies, towers, communication, etc… These tests are based on our recommended product configuration including antenna placement and proximity to the radio module.  

The FDA and the Health Industry Manufacturer’s Association  (HIMA) specifically recommends a separation of six inches between any handheld wireless radio and a pacemaker. In fact, you will find this caution in Garmin manuals for handhelds with radio receivers/transmitters.  Given the prevalence of GPS and mobile phones, it is expect that modern pacemakers are accordingly shielded (see below).  

The American Heart Association states:

  • “Modern pacemakers have built-in features to protect them from most types of interference produced by other electrical devices you might encounter in your daily routine.”
  • “Cellphones available in the United States (less than 3 watts) don't seem to damage pulse generators or affect how the pacemaker works. “  

The AMA also publishes a list of devices that may interfere with pacemakers. Currently, no GPS handheld or vehicle mounted devices are listed.

Author: support
Last update: 2021-11-03 18:07


What is Differential GPS (DGPS)?

Differential Global Positioning System (DGPS) is an enhancement to Global Positioning System that uses a network of fixed, ground-based reference stations to broadcast the difference between the positions indicated by the satellite systems and the known fixed positions. These stations broadcast the difference between the measured satellite pseudoranges and actual (internally computed) pseudoranges, and receiver stations may correct their pseudoranges by the same amount. The correction signal is typically broadcast over UHF radio modem.

The term can refer both to the generalized technique as well as specific implementations using it. It is often used to refer specifically to systems that re-broadcast the corrections from ground-based transmitters of shorter range. For instance, the United States Coast Guard runs one such system in the US and Canada on the longwave radio frequencies between 285 kHz and 325 kHz. These frequencies are commonly used for marine radio, and are broadcast near major waterways and harbors.

Post-processing is used in Differential GPS to obtain precise positions of unknown points by relating them to known points such as survey markers.

The GPS measurements are usually stored in computer memory in the GPS receivers, and are subsequently transferred to a computer running the GPS post-processing software. The software computes baselines using simultaneous measurement data from two or more GPS receivers.

The baselines represent a three-dimensional line drawn between the two points occupied by each pair of GPS antennas. The post-processed measurements allow more precise positioning, because most GPS errors affect each receiver nearly equally, and therefore can be cancelled out in the calculations.

Differential GPS measurements can also be computed in real-time by some GPS receivers if they receive a correction signal using a separate radio receiver, for example in Real Time Kinematic (RTK) surveying or navigation.

Author: support
Last update: 2021-11-03 18:09


How can I decode a VIN?

The links available below under the related links header provide tools for decoding VINs.

Ford's VIN Decoder
Ford's website but also works for other vehicle types.
Carmax VIN decoder.
 
   
   

Author: support
Last update: 2021-11-03 18:11


Getting Started Fleetistics LITE System

Click the link to download a .pdf which you can print and reference as you go through the setup process.

  1. It is very important that you register for training inside MyFleetistics>Help Center>Live Training.
  2. Completing the Fleetistics Academy online self-paced training will also improve your understanding and ROI. This should be completed by all department, branch and service managers to ensure everyone knows what is available to them from the data
  3. Fleetistics.tv has a lot of videos to help you understand the installation process, troubleshooting and using the system. Your account manager is available should you have any issues or questions.

Click here to download the Getting Started Guide

Author: support
Last update: 2021-11-03 18:54


Installation instructions for FleetisticsONE XT2150, XT2160, XT2169

Author: support
Last update: 2021-11-03 19:00


How often does a FleetisticsONE Lite device update?

The devices on the Lite platform update at various rates ranging from 1 minute to several hours depending on the device application. Vehicle devices update every 1 minute where battery powered assets update every few hours to conserve battery life. The vehicle profile also logs information based on changes in speed and direction to provide more accurate track data. This same method for a bulldozer would create data that would be difficult to view and read in reports.

Author: support
Last update: 2021-11-03 19:11


Will connecting to the OBD port void my vehicle warranty with the manufacturer?

In the US, the Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Geotab has spent considerable time ensuring that our products cannot cause harm to the vehicle.

Author: support
Last update: 2021-11-03 19:29


Will the GPS drain my battery?

No, the devices will go into sleep mode when the vehicle is turned off and will only draw about 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.

Author: support
Last update: 2021-11-03 19:39


Fleetistics LITE » Application

I am experiencing browser issues when trying to access the system, what can I do?

Browser Related Issues

If clients are having a hard time logging in or accessing the system due to browser issues. Do the following:  

  1. Ensure the client is using a supported browser. Internet Explorer is not support, Firefox is recommended. The system will also support Microsoft Edge, Google Chrome, and Safari.
  2. If the client is using a supported browser, then have them clear the cache. This is done differently for every browser.

Clearing the browser cache in Google Chrome.

1. Hit the 3 vertical buttons on the top right-hand side of the browser.

2. From the drop-down menu, click on Settings

3. From settings scroll all the way down and click advanced.

4. From the advanced drop-down menu, navigate to Privacy and Security and you will see the clear browsing data.

Clearing the browsing history in Firefox:

1.       Click on the gear icon that is located at the top right-hand side of the browser.

2. From the gear icon, click on Privacy and Security on the left-hand side menu with the lock icon next to it

3. From the Privacy and Security window click on the clear data button.

If you are still having issues, please contact support at 1(800)481-1319.

Author: support
Last update: 2021-05-06 19:41


How do I share real time fleet data with my team so they can see it on iPhones and Desktop computers?

There are several ways to share data depending on the GPS platform and data to be shared. Common sharing methods include:

  1. Schedule reports to be emailed on a regular basis; daily, weekly or monthly.
  2. Give employees access to the portal but with limited access rights.
  3. Create a sharing link which shows the vehicles location on a map but does not share other information

Contact Fleetistics training for assistance in setting up your sytem.

Author: support
Last update: 2021-05-06 20:03


Fleetistics LITE Platform API Documentation

This document explains how the API for the Fleetistics LITE platform is structured for developers. This will enable the data to be used outside the MyFleetistics environment. A small fee may apply.

View online document

Author: support
Last update: 2022-11-30 17:27


Getting Started Fleetistics LITE Systems

Click the link to download a .pdf which you can print and reference as you go through the setup process.

  1. It is very important that you register for training inside MyFleetistics>Help Center>Live Training.
  2. Completing the Fleetistics Academy online self-paced training will also improve your understanding and ROI. This should be completed by all department, branch and service managers to ensure everyone knows what is available to them from the data
  3. Fleetistics.tv has a lot of videos to help you understand the installation process, troubleshooting and using the system. Your account manager is available should you have any issues or questions.
Getting Started with Lite
PDF to print and use while getting started

Please contact your account manager if you have any issues or concerns. Thank you for your business.

Author: support
Last update: 2021-10-27 18:08


Browser will not load Geotab or GPS system from MyFleetistics menu.

If you are seeing a blank or white screen when trying to open a GPS platform from the MyFleetistics menu, the X-Frame policy is causing an issue. To correct this add the appropriate browser extension. If you are unable to install the certified browser add-in, contact your IT department. An exception may need to be added for myfleetistics.com and mygeotab.com.

This is a fix Firefox and Chrome.

Firefox https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options-header/

Chrome https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe?hl=en-US

Edge No issue detected

Safari Not tested - Not supported

Firefox X-Frame Add-in
Resolves page will not load from MyFleetistics.
Chrome X-Frame Add-In
Resolves page will not load from MyFleetistics.

Author: support
Last update: 2021-11-03 13:43


GPS Tracking Explained - General Technology Overview

Click the link below to watch a video to give you an overview of GPS tracking, telematics and engine diagnostics information.

 

Video Presentation
34:11 PowerPoint presentation on GPS tracking, telematics and diagnostics

Author: support
Last update: 2021-11-03 16:12


Bad GPS Data

If you are experiencing "bad" GPS data or inaccurate GPS data, there are a variety of potential reasons. Generally changing the location or position of the GPS device or moving the vehicle to an open area will resolve the issue.

Things to check

  1. GPS device is in a location where it cannot "see" or receive enough signals from the GPS satellites to accurately determine position. By relating the device to an area with less metal or other obstacles, you may start to have better reception.
  2. The GPS device has a semi-directional GPS antenna. Rotating the GPS device may improve reception. The letter on the device does not reflect the direction of the antenna.
  3. Environmental conditions can degrade a GPS signal. Pine trees, tall buildings, metal sheds and garages are common obstructions. Move the vehicle if overhead obstructions may be causing the issue.
  4. Proper installation is another factor. Ensuring the GPS device is getting the proper amount of electricity all the time is important. Do not wire to data wires which fluctuate and can damage the vehicle.
Related Links
External Reference to Bad GPS Data

Author: support
Last update: 2021-11-03 17:04


Login Issues

MyFleetistics Password is Not Working

  • Select Reset Password on the login screen. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity.
  • If can log into MyFleetistics but not Geotab or Fleetistics LITE, you can change your password from your profile. Click on your name in the top left corner. Select Reset Password and follow the steps. (Hint - Selecting Forgot Password is much easier)

 

Geotab and Fleetistics LITE Password is Not Working

  • Both systems use the same password as MyFleetistics. The MyFleetistisc password is passed to the GPS platform but the GPS platform cannot pass back any changes for security. Therefore, only change your password in your MyFleetistics profile (click your name in the top left) or choose Forgo Password on the Fleetistics login page. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity. This may have been set by your Geotab account administrator under Administration>Services

Fleetistics ONE Passowrd is Not Working

  • Submit a support ticket to have it reset
  • Before logging in press Ctrl + F5 on your keyboad and delete your cookies

Reset Email Not Received

  • If you do not receive the password reset email, check your email spam and junk folders and have your IT department white list fleetistics.com and myfleetistics.com.

Author: support
Last update: 2021-11-03 17:10


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


Getting Started Fleetistics LITE System

Click the link to download a .pdf which you can print and reference as you go through the setup process.

  1. It is very important that you register for training inside MyFleetistics>Help Center>Live Training.
  2. Completing the Fleetistics Academy online self-paced training will also improve your understanding and ROI. This should be completed by all department, branch and service managers to ensure everyone knows what is available to them from the data
  3. Fleetistics.tv has a lot of videos to help you understand the installation process, troubleshooting and using the system. Your account manager is available should you have any issues or questions.

Click here to download the Getting Started Guide

Author: support
Last update: 2021-11-03 18:54


How can geofences help my business?

Geofences are a key feature that can help your business in several ways. The more geofences you use the easier it is to read and understand the data.

1. When you create a geofences , the geofences name replaces the address in reports. This enables you to understand the report more quickly because you will recognize "Tom's Home" or "ABC Transport" quickly compared to seeing the address. This reduces the time needed to go through the data and improves your ability to make decisions on the data.

2. Geofences can be used with rules and alerts. Rules can be created that alert when a vehicle enters, exits, stops in, or stops outside of a geofences. This can help with notifying you or customers based on vehicles being in the area or being in areas they should not be.

3. Customer geofences enable you to track time spent at a customer location. This data can be used for confirming the quality of service, time spent with a customer is to long or to short, verify hours billed and confirm on-time service.

4. Geofences can be color coded by type. Home geofences may be blue where customer geofences may be red. This allows for rapid understanding of a drivers activity just by glancing at a map.

5. Geofences can be set to expire in X days. This keeps your map and reports clutter free when you will not be returning to a location.

6. Dispatching uses geofences to build the route. You can send a single geofences or multiple geofences to the driver as a route.

 

Author: support
Last update: 2021-11-03 19:16


Can I import zones into the Lite platform?

Zones can be imported but not by customers. Zones provided to Fleetistics in a specific Excel spreadsheet format can be imported for customers for a fee. Contact your account manager for more information.

Author: support
Last update: 2021-11-03 19:18


Fleetistics CORE » Hardware

How can you put phone numbers on the device

Phone numbers cannot be added to a device. They are data only devices and do not support voice. Adding voice or increasing data consumption would be a different solution and much higher prices.

Author: support
Last update: 2021-11-03 17:14


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


GPS and Pace Makers/Pacemakers

With respect to GPS modules, they are merely receivers operating at two low power radio signals (L1 – Civilian and L2-Military). The civilian frequency is 1575.42 MHz in the UHF band. I am not aware of any documentation/literature where a GPS module’s radiated emissions has been shown to cause interference. This is a signal we are all being hit with every day just like music radio signals. GPS units simply receive the broadcasted signal. 

In addition to using FCC compliant RADIO and GPS modules, the Marcus Radio Modules have passed FCC Part 15 Class A (Commercial/Industrial/Vehicle) or Class B (Residential/In-home) specifications. Part B is recommended for any consumer product in close proximity to a user’s unintentional emission sensitive areas (head/chest) and include cell phones, calculators, radios, computers, mp3 players, etc…  

  • Coleman GPRS – FCC Part 15 Class A
  • MRM Tuna – FCC Part 15 Class A
  • MRM Wahoo I/II – FCC Part 15 Class B
  • FCC Grant Attached  

Our devices also undergo PTCRB (GSM/UMTS Standards Body) certification for the purposes of isolating any unintentional emissions that might interfere with carrier frequencies, towers, communication, etc… These tests are based on our recommended product configuration including antenna placement and proximity to the radio module.  

The FDA and the Health Industry Manufacturer’s Association  (HIMA) specifically recommends a separation of six inches between any handheld wireless radio and a pacemaker. In fact, you will find this caution in Garmin manuals for handhelds with radio receivers/transmitters.  Given the prevalence of GPS and mobile phones, it is expect that modern pacemakers are accordingly shielded (see below).  

The American Heart Association states:

  • “Modern pacemakers have built-in features to protect them from most types of interference produced by other electrical devices you might encounter in your daily routine.”
  • “Cellphones available in the United States (less than 3 watts) don't seem to damage pulse generators or affect how the pacemaker works. “  

The AMA also publishes a list of devices that may interfere with pacemakers. Currently, no GPS handheld or vehicle mounted devices are listed.

Author: support
Last update: 2021-11-03 18:07


How can I decode a VIN?

The links available below under the related links header provide tools for decoding VINs.

Ford's VIN Decoder
Ford's website but also works for other vehicle types.
Carmax VIN decoder.
 
   
   

Author: support
Last update: 2021-11-03 18:11


What is the difference between the AT-5000 and AT-5500?

Both the AT-5000 and the AT-5500 utilize satellite communication, as opposed to the cellular network. This provides one-way communication in remote areas. The AT-5500 device is less expensive than the AT-5000 but the monthly application access fee and communication costs are the same. The AT-5000 is NEMA 4x IP68, RoHS Compliant and SAEJ1455 MIL STD 810 rated and has 4 AA lithium-ion batteries which extends the maximum battery life to 5-7 years. The AT-5000 is not IF68 rated, has fewer batteries and a max operating life of 2-3 years.

Author: support
Last update: 2021-11-03 19:28


SmartOne Solar

Solar powered and designed for tough environments, this industrial IoT asset tracking device is intrinsically safe and maintenance free for tracking, monitoring and data collection. 

SmartOne Solar's integrated solar panel and battery capabilities deliver up to 10 years of life with little to no maintenance required. This asset GPS tracking device easily mounts to any fixed or mobile asset for intelligent tracking, monitoring. SmartOne Solar has unparalleled safety/device certifications such as ATEX, IECEx and North America, IP68/69K, HERO certifications, and others to meet the needs of every application.

Wide range of reporting capabilities Including;
   -   GPS Location reporting in 4 modes
   -   Geofencing with configurable range setting
   -   Stationary or in-motion reporting
   -   Reduced messaging & theft recovery modes
   -   Receives and transmits data from external sensors
   -   12 different reporting times
   -   Interval or 24-hour operation mode
   -   Alternate reporting schedules
   -   Low battery message
   -   Motion Sensor/Vibration parameter and scheduling
   -   Contact closure parameters
   -   Diagnostic messages
   -   Include Speed and Heading data in reported motion messages

Accessing Data

To view the GPS data and various messages, log into your MyFleetistics account. Click here. On the left, under the Telematics & Dashcam menu, select Fleetistics CORE. You can view the location of each message, administrative messages such as battery power and GPS satellites, and the location of each message on the map. This device is not like a vehicle tracking system. It is low resolution due to the per message cost. 

Programming

Devices must be returned to Fleetistics to be programmed. It is important to clearly communicate your tracking goals so Fleetistics and properly program the device or advise what the device can do if it does not match your goals exactly. It is highly recommended that customers purchase one device to test the configuration before ordering more in order to dial in the configuration before deploying multiple devices. 

Turn Device On/Off

The unit is turned on/off using a magnetic switch found in the black rubber piece. Remove the black rubber piece to turn the unit on. Keep this in a safe place. Any properly sized magnet with sufficient pull can be used if the original magnet is lost. Replace the rubber piece to turn the unit off. If shipping the unit via postal or courier service, it is imporant to turn the unit off using the rubber piece so the unit is not active while in transit. The on/off can also be used to establish a starting location with certain types of configurations. 

Messages

Satellite communication handled is manage by messages, not by megabytes like a cellular communication device. Each message either counts toward a message plan (ex 100 msg per month) or a fee is charged per message above the plan allotment. Improper mounting and programming can lead to more messages being used than intended. 

Installation Mounting Guidance

For optimum performance, mount the unit on a flat surface with a clear view of the sky. It is not designed to be mounted vertically. Although you may get some communication, updates will be less consistent and solar recharging will be reduced. 

  • Screws with rubber washers (preferred)
  • Magnets (purchase online)
  • Rivots
  • Metal zip ties
  • Test the solar GPS device before deploying to the field
  • Document the vehicle and the solar GPS unit so you can label them correctly in the GPS software online
  • Power the device on by pressing the black button seen in the image. Listen for the click.
  • If you ship the device the power must be off. Press the power button listening for the click.
  • View the lights to ensure proper function.
  • When testing the device should be outside with a clear view of the sky and in a good cell area for the network used.
  • Do not pressure wash the units from less than 3′.
  • Look at your GPS account online daily or weekly to spot issues quickly.

Approximate Coverage Area

The unit uses satellite communication, not cellular. Satellite communication provides coverage in many areas not available using cellular towers. Due to differences in frequency, satellite communication is much more sensitive to interferene from overhead obstacles compared to cellular communications. A cell phone will work in your home becuase the frequency and range enables the signals to pass through many obstacles. With a satellite phone, you must be outside with a clear view of the sky. In fleet tracking, this means limited overhead obstacles such as trees and buildings. 

Globalstar IoT Products Coverage Map

Specifications

DIMENSIONS
3.25 IN (H) X 7 IN (W) X 1.125 IN (D)
8.26 CM (H) X 17.78 CM (W) X 2.86 CM (D)

WEIGHT 
13.5 oz/385 g
With optional mounting bracket 40.57 oz. (1150 g) 

OPERATING TEMPERATURE* 
-40° C to +65° C (-40° F to 149° F)
NOTE: The unit is certified intrinsically safe for hazardous environments over the temperature range of -40° C to +65° C (-40° F to 149° F).

INPUT VOLTAGE
10 TO 48 VDC
NOTE: Device is not intrinsically safe when any cable is connected.

BATTERY TYPE
Built-in rechargeable NiMH batteries (non-replaceable) 

CERTIFICATIONS & STANDARDS

  • FCC, ISED, CE, AUS/NZ, ANATEL, INMETRO CERTIFICATE – LMP 19.0127 X, JQA(JAPAN), IFT, ARECOM, ENACOM, KCC, NCC, ASEP AND ICASA
  • ATEX/IECEx Icon II 1 G,Ex ia IIC T4 Ga For international Zone 0 applications, HERO
  • North America cETLus:
       - Class I, Division 1, Groups A-D, T4
       - Class I, Zone 0, AEx ia IIC T4 Ga
  • WEEE Compliant
  • GMPCS-MoU
  • IP68/69K
  • MIL-STD-810G for:
  • Immersion
  • Impact resistance
  • Salt Fog
  • Acidic Atmosphere
  • Humidity
  • Vibration

Author: Fleetistics
Last update: 2022-08-29 17:09


Fleetistics CORE » Application

Browser will not load Geotab or GPS system from MyFleetistics menu.

If you are seeing a blank or white screen when trying to open a GPS platform from the MyFleetistics menu, the X-Frame policy is causing an issue. To correct this add the appropriate browser extension. If you are unable to install the certified browser add-in, contact your IT department. An exception may need to be added for myfleetistics.com and mygeotab.com.

This is a fix Firefox and Chrome.

Firefox https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options-header/

Chrome https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe?hl=en-US

Edge No issue detected

Safari Not tested - Not supported

Firefox X-Frame Add-in
Resolves page will not load from MyFleetistics.
Chrome X-Frame Add-In
Resolves page will not load from MyFleetistics.

Author: support
Last update: 2021-11-03 13:43


GPS Tracking Explained - General Technology Overview

Click the link below to watch a video to give you an overview of GPS tracking, telematics and engine diagnostics information.

 

Video Presentation
34:11 PowerPoint presentation on GPS tracking, telematics and diagnostics

Author: support
Last update: 2021-11-03 16:12


Bad GPS Data

If you are experiencing "bad" GPS data or inaccurate GPS data, there are a variety of potential reasons. Generally changing the location or position of the GPS device or moving the vehicle to an open area will resolve the issue.

Things to check

  1. GPS device is in a location where it cannot "see" or receive enough signals from the GPS satellites to accurately determine position. By relating the device to an area with less metal or other obstacles, you may start to have better reception.
  2. The GPS device has a semi-directional GPS antenna. Rotating the GPS device may improve reception. The letter on the device does not reflect the direction of the antenna.
  3. Environmental conditions can degrade a GPS signal. Pine trees, tall buildings, metal sheds and garages are common obstructions. Move the vehicle if overhead obstructions may be causing the issue.
  4. Proper installation is another factor. Ensuring the GPS device is getting the proper amount of electricity all the time is important. Do not wire to data wires which fluctuate and can damage the vehicle.
Related Links
External Reference to Bad GPS Data

Author: support
Last update: 2021-11-03 17:04


Login Issues

MyFleetistics Password is Not Working

  • Select Reset Password on the login screen. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity.
  • If can log into MyFleetistics but not Geotab or Fleetistics LITE, you can change your password from your profile. Click on your name in the top left corner. Select Reset Password and follow the steps. (Hint - Selecting Forgot Password is much easier)

 

Geotab and Fleetistics LITE Password is Not Working

  • Both systems use the same password as MyFleetistics. The MyFleetistisc password is passed to the GPS platform but the GPS platform cannot pass back any changes for security. Therefore, only change your password in your MyFleetistics profile (click your name in the top left) or choose Forgo Password on the Fleetistics login page. (www.fleetistics.com/login)
  • Ensure your password meets requirements for complexity. This may have been set by your Geotab account administrator under Administration>Services

Fleetistics ONE Passowrd is Not Working

  • Submit a support ticket to have it reset
  • Before logging in press Ctrl + F5 on your keyboad and delete your cookies

Reset Email Not Received

  • If you do not receive the password reset email, check your email spam and junk folders and have your IT department white list fleetistics.com and myfleetistics.com.

Author: support
Last update: 2021-11-03 17:10


GPS Device Location Not Updating

There are several possible explanations.

  1. The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
  2. The device could be malfunctioning.
  3. The device may have been unplugged at the last reported location.

Quick Troubleshooting.

  1. The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
  2. Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.

Contact support to open a support case and get help resolving the issue.

Author: support
Last update: 2021-11-03 17:16


MyFleetistics Portal » MyFleetistics Mobile App

Fleetistics Mobile App

The Fleetistics mobile app is a fleet toolbox of various features and services. The app can be used by an individual or connected to a MyFleetistics account. Every customer has an App License key generated with the account is created in MyFleetistics. This code is put into the mobile app under the profile menu so the users app data can be correctly associated with a MyFleetistics account. The final step in connecting the app to the MyFleetistics is to go into Acccount>Services Administration and enable the service you want to use. You can enable one or all the services in the app depending on what is important.

Mobile App Modules and Services

  • Time and Attendance - track work, breaks and personal time and mileage as well as add pushpins for waypoinst or checkins. Used for people driving personal vehicles, foot patrols or a time card. If the services is enabled in MyFleetistics, timecard reports will be available to document the data collected in the app. When a user is on personal time, the mileage and time is calculated but the users GPS track is hidden from the employer. The personal mileage and time can be used for tax mileage deductions.
  • SOS - This is not connected to 911. The SOS button will send an email to the email entered by the user. If the service is enabled in MyFleetistics the SOS alert will appear on the MyFleetView map.
  • Future Modules Planned - Installation tracker, DVIR, electronic forms and more.

Author: support
Last update: 2021-11-03 13:45


MyFleetistics Portal » MyFleetView

MyFleetView Weather Data Explanation

Critical Weather Layer Definitions

Products Description and Applications
Radar Through advanced algorithms, Data can not only tell you the intensity of precipitation, but whether it’s rain, ice, or snow. 
Lightning See where lightning is occurring in real-time as it relates to your vehicles.
Weather Observations Displays temperature, dew point, wind speed/directions, weather condition, and visibility across the country.
IR Satellite  Satellite imagery is useful when tracking tropical storm activity. 
NWS Watches and Warnings Map  Know when your vehicles are entering an area that’s under an NWS watch or warning.  
Current North American Temperature Map  From extreme cold to heat, temperatures impact your customers’ operations.  See how current temperatures vary across your service area. 
Current North American Wind Speed Map  Wind Speed map gives you a visual of all winds more than ten mph, so customers can see where high or gusty winds may impact operations.
FutureScan Radar  FutureScan Radar provides a one-hour forecast of radar imagery.  The product updates every 10 minutes. Do you want to know when that rain approaching your location will impact your area?  This product can give you those details.
Severe Storm Probability  Know if your vehicles and employees are located in areas where dangerous weather is expected. Data’s Severe Storm Probability provides a three-day severe weather forecast.  Areas are highlight based on the following criteria—Storms, Slight Risk of Severe Storms, Enhanced Risk of Severe Storms, Moderate Risk of Severe Storms, and High Risk of Severe Storms. 
Tropical Storm Forecast  See the official National Hurricane Center forecast- as it updates. An NHC forecast shows the expected strength and direction of a tropical event, including tropical storms and hurricanes.
Spaghetti Models  Spaghetti Models help your customers gauge their confidence in a National Hurricane Center Forecast.  See all possible forecast tracks of a Hurricane or Tropical Storm.
Forecast Snowfall Accumulation Hourly snowfall accumulation allows you to see how much snow is expected to fall and when conditions will deteriorate.
Forecast Radar  Track rain, ice, and snow out over the next 60 hours and know the time precipitation will impact your service location.  
Forecast Wind Speed and Direction Track wind speed and direction out over the next 60 hours.
Forecast Rainfall Accumulation  Flash Flooding is one of the most deadly forms of severe weather.  Rainfall Accumulation Maps helps you see where the heaviest rainfall will occur, helping drivers avoid dangerous areas.
Current Road Conditions

Identify dangerous roads before the delays begin. Through advanced processes and a decade of road weather experience, your clients can know road surface conditions that are being experienced by their drivers.  

Track the following Road Conditions- wet, flooded,  patchy ice, ice covered, snow, and heavy snow.  See below for additional information. 

Current Roadway Threats Road Conditions, Fog, and Precipitation are not the only threats to a driver’s safety and your customers’ vehicles. Hail, Tornados, and High Winds can put your driver at risk. Know the locations of these dangers with respect to your assets. See below for additional information.
Current Driver Weather  Weather Conditions can change quickly.  Know conditions experienced by your vehicles in real-time.  Track the following weather- Precipitation Type/Intensity and Fog Density.   Advanced weather processing provides the localized weather conditions that put drivers at risk of an accident. See below for additional information.
Road Condition Forecast  

Hourly updating 72-hour road condition prediction. The road condition forecast gives you the ability to make plans for disruptive winter weather well in advance.  

Track the following Road Conditions- wet, flooded, patchy ice, ice covered, snow, and heavy snow.  

 

Weather Definitions    

Current Driver Weather    

Fog (current weather): Visibility restriction affecting the sight-distance of a driver.   

Heavy Fog (current weather): Urgent visibility restriction reducing visibility on the order of car lengths.    

Light Rain:  Rain that causes no visibility restriction, but makes the road slippery.     

Moderate Rain: Rain that causes some visibility restrictions.    

Heavy Rain (current weather): Rapid rate of rain that is capable of quickly covering the roadway.  Hydroplane possibilities increased.   

Snow: Light to Moderate snow that may cause isolated travel problems.               

Heavy Snow (current weather): Rapid rate of snowfall that quickly accumulates and reduces visibility. Travel problems likely in these areas.    

Ice:  Freezing rain, sleet, or mixed wintry precipitation, capable of producing isolated travel problems.    

Heavy Ice (current weather): Rapid rate of freezing rain, sleet, or mixed wintry precipitation, capable of quickly producing widespread travel problems and damage to trees and power lines.   

Road Conditions    

Snow (road condition): Snow in an amount covering (or just partially covering) secondary and less-travelled roads.   

Heavy Snow (road condition): Snow in an amount covering major roadways and interstates   

Patch Ice (road condition): Patchy ice, with bridges likely to experience issues and isolated patches of black ice.   

Ice (road condition):  Ice covered roads resulting in significant travel impacts.    

Flooded:  Ponding on roads in areas and possible flash flooding.    

Wet: Wet or damp roads, no ponding expected.   

Threats/Hazards   

Dangerous Wind:  Crosswinds are exceeding 35mph, the critical threshold for high profile vehicles.    

Hail: Based on Data’s patented storm tracking, highlights areas where Severe Hail is possible over the next fifteen minutes.    

Twisting Wind: Based on Data’s patented storm tracking, highlights areas where Tornados are possible over the next fifteen minutes. 

Author: support
Last update: 2021-05-06 20:30


MyFleetView Pro

MyFleetView Pro enables customers to create custom URLs with specific vehicle data. The URLs can be controlled by the variables listed below. These URLs can be shared with customers, used on your website or provided to employees in a dispatch center who are only concerned with a specific group of vehicles. The URL only contains the last reported location of the vehicle by design. If you need historical data go to the GPS system application.

The links can be deactivated or globally deleted at any time by an account admin. iFrame code is provided in case you want to embed the links on your website. Click this link to view it our fleet on our website.

Control Variables:

  1. Device(s)
  2. Time of day
  3. Day of week
  4. Specific end date


An example of a practical application for this feature is an exotic car being shipped across the USA. You want to provide a link to the customer to monitor the location of the car hauler but would like to give the customer access to the trucks location and expire the link the day the vehicle is delivered. This allows the customer to monitor the location of their vehicle while in route.

Embed Code for Website:

<iframe width="560" height="315" src="https://XXXXXXXXXXXXXX" allowfullscreen></iframe>

 

Author: support
Last update: 2021-11-03 17:18


Device not showing up in MyFleetView

  • Go to Accounts > Devices
  • Locate the device and click Edit
  • Make sure visibility is not set to hidden

Author: support
Last update: 2021-11-03 18:00


How often does the MyFleetView map refresh?

The MyFleetView map refreshes after 10 seconds on first load and every 60 seconds after.

The Lite map refreshes on demand.

There are 3 aspects to a GPS system providing data on a map.
1. GPS device log rate.
2. GPS device transmit rate from the vehicle to the network.
3. Map refresh rate.

Author: support
Last update: 2021-11-03 19:10


What is MyFleetView?

MyFleetView (MFV) is a value added service provided by Fleetistics that provides customers one-click access to the last reported location of their fleet. This link can be shared with customers and employees or iframed into a website. To setup one-click access from your phone email the MFV link under the Acconut>Services menu. Click the link in the email on your phone. Save the page to your phone desktop as a shortcut. No logging in or selecting a fleet from a list. You can also save this link to your browser on your computer for instant access.

Use the links below to see how MyFleetView works.

MyFleetView Pro - This is an option paid service which is being provided today for free. MyFleetView Pro offers you the ability to create custom links and control the vehicles included, and days and times active. Contact your account manager for more information.

Using MyFleetView
Administering MyFleetView Standard and Pro
Adding MyFleetView to Phone
Adding a phone or tablet desktop shortcut for 1-click access.
MyFleetView

Author: support
Last update: 2021-11-03 19:36


MyFleetistics Portal » Priority Notification Service

Priority Notification Service

Fleetistics offers the Priority Notification Services (PNS) to increase the speed, reliability and method of notification for key data from various GPS platforms. It is intended for the highest priority situations that need to be outside the "noise" of the standard GPS platform user. PNS notifications are the type that require immediate attention. Notifications are only available when the the GPS device provides the corresponding data. The PNS is not intended for life saving situations. To discontinue the service simply turn it off in MyFleetistics>Account>Services Administration.  You can cancel the service at anytime at the beginning of the next billing period.

The PNS is also for fleets where multiple people need to know if an event takes place. If the fleet manager is normally responsible for fleet issues but the fleet manager is on vacation, out of cellular coverage or traveling, the PNS provides seamless alert communication without editing various alerts in the GPS platform(s). Potential people/positions to be notified include: fleet managers, risk and safety managers, legal and fleet maintenance supervisors.

The PNS will contact the users listed using up to 3 different alert based on the methods selected; email, SMS and digital voice. The system will step through each method selected and terminate upon a response from a recipient.

It is recommended that users listed test the system periodically, save the phone number from the PNS as a contact on cell phones so it shows on caller ID, give the PNS contact a unique ring tone and priority status. This helps ensure off-hour notifications are "put through" and not silenced by other phone settings.

Author: Fleetistics
Last update: 2022-11-30 15:56


After Hours Notification Service (AHN)

This service has been moved to the Priority Notification Service - Click Here

Author: support
Last update: 2021-05-06 21:13


MyFleetistics Portal » DriveTrax

Explanation of DriveTRAX report.

The Fleetistics DriveTRAX® program was developed to fill in the gaps where GPS tracking could no provide insight. Activiies such as distracted driving, littering or sleeping in a company vehicle cannot be detected by a GPS tracker. The DriveTRAX® program is a very cost effective way to add another layer of oversight to your fleet. Essentially, every citizen becomes your eyes and ears in the field. If you are using a Fleetistics vehicle GPS tracking system, the data from the GPS tracker is used to help validate the complaint so all parties can be confident the report is accurate.

The DriveTRAX® report summarizes, in table format, the data collected from all reported incidents in your fleet. It is very similar to the data sent via email when the incident is reported.The DriveTRAX® decal must be associated with the vehicle in MyFleetistics for the system to associate the reports with the vehicle. If you do not have GPS tracking with Fleetistics, your data can be

Incidents:
Accident, speeding, distracted driving, wreckless driving, rude driver behavior, possible impaired driver, vehicle at a suspicious location, illegal parking or stopping, not listed

Date and Time:
Captured when the report is made. Reported in user time set in MyFleetitics user profile.

Map:
If the vehicle has a GPS vehicle tracking device, you can view the vehicles track data for a 5 minute period prior to the reported incident. If the vehicle was not moving for more than 5 minutes, the vehicle will appear without track data. If there is not a Fleetistics GPS tracker in the vehicle, the link will not display any data. The track data confirms the vehicle was at the reported incident location.

Voicemail:
If the caller left a voicemail you can listen to the caller explain the situation. The voicemail is very telling and adds credibility to the report. A voicemail can be up to 30 seconds long. If a voicemail was not left, the link will be dead.

Status:
The status is set by you. Use the status to view the incidents and track which have been investigated and which are considered resolved by your organization.

Author: support
Last update: 2021-05-06 21:11


DriveTRAX and how to assign decals to vehicles

The Fleetistics DriveTRAX® program was developed to fill in the gaps where GPS tracking could no provide insight. Activiies such as distracted driving, littering or sleeping in a company vehicle cannot be detected by a GPS tracker. The DriveTRAX® program is a very cost effective way to add another layer of oversight to your fleet. Essentially, every citizen becomes your eyes and ears in the field. If you are using a Fleetistics vehicle GPS tracking system, the data from the GPS tracker is used to help validate the complaint so all parties can be confident the report is accurate.

An example of these behaviors include distracted driving. Fleetistics takes this two steps farther by providing 5 minutes of drive time data and a map link of the time period prior the incident report. This enables employers to verify the location of the vehicle at the time of the incident. Managers can also listen to a recording of the caller's message and view the dashboard to determine how many, and what type of, incidents are being reported.

The DriveTRAX® report summarizes, in table format, the data collected from all reported incidents in your fleet. It is very similar to the data sent via email when the incident is reported.The DriveTRAX® decal must be associated with the vehicle in MyFleetistics for the system to associate the reports with the vehicle. If you do not have GPS tracking with Fleetistics, your data can be

Incidents:
Accident, speeding, distracted driving, wreckless driving, rude driver behavior, possible impaired driver, vehicle at a suspicious location, illegal parking or stopping, not listed

Date and Time:
Captured when the report is made. Reported in user time set in MyFleetitics user profile.

Map:
If the vehicle has a GPS vehicle tracking device, you can view the vehicles track data for a 5 minute period prior to the reported incident. If the vehicle was not moving for more than 5 minutes, the vehicle will appear without track data. If there is not a Fleetistics GPS tracker in the vehicle, the link will not display any data. The track data confirms the vehicle was at the reported incident location.

Voicemail:
If the caller left a voicemail you can listen to the caller explain the situation. The voicemail is very telling and adds credibility to the report. A voicemail can be up to 30 seconds long. If a voicemail was not left, the link will be dead.

Status:
The status is set by you. Use the status to view the incidents and track which have been investigated and which are considered resolved by your organization.

Step 2. Associate Decal with Vehicle

Viewing DriveTRAX Data

1. Click the Details icon in the left column.

2. Change the status of the report from the Details window

DriveTRAX Explanation
How the DriveTRAX program works.

Author: support
Last update: 2021-11-03 19:35


General Tracking Information

What is WAAS GPS?

You've heard the term WAAS, seen it on packaging and ads for Garmin® products, and maybe even know it stands for Wide Area Augmentation System. Okay, so what the heck is it? Basically, it's a system of satellites and ground stations that provide GPS signal corrections, giving you even better position accuracy. How much better? Try an average of up to five times better. A WAAS-capable receiver can give you a position accuracy of better than three meters 95 percent of the time. And you don't have to purchase additional receiving equipment or pay service fees to utilize WAAS.

The origins of WAAS

The Federal Aviation Administration (FAA) and the Department of Transportation (DOT) are developing the WAAS program for use in precision flight approaches. Currently, GPS alone does not meet the FAA's navigation requirements for accuracy, integrity, and availability. WAAS corrects for GPS signal errors caused by ionospheric disturbances, timing, and satellite orbit errors, and it provides vital integrity information regarding the health of each GPS satellite.

How it Works

WAAS consists of approximately 25 ground reference stations positioned across the United States that monitor GPS satellite data. Two master stations, located on either coast, collect data from the reference stations and create a GPS correction message. This correction accounts for GPS satellite orbit and clock drift plus signal delays caused by the atmosphere and ionosphere. The corrected differential message is then broadcast through one of two geostationary satellites, or satellites with a fixed position over the equator. The information is compatible with the basic GPS signal structure, which means any WAAS-enabled GPS receiver can read the signal.

Who benefits from WAAS?

Currently, WAAS satellite coverage is only available in North America. There are no ground reference stations in South America, so even though GPS users there can receive WAAS, the signal has not been corrected and thus would not improve the accuracy of their unit. For some users in the U.S., the position of the satellites over the equator makes it difficult to receive the signals when trees or mountains obstruct the view of the horizon. WAAS signal reception is ideal for open land and marine applications. WAAS provides extended coverage both inland and offshore compared to the land-based DGPS (differential GPS) system. Another benefit of WAAS is that it does not require additional receiving equipment, while DGPS does.

 

Author: support
Last update: 2021-11-03 18:36


Insurance Discounts

Did you know that GPS fleet management systems can help you lower your insurance rates? Insurance premiums can increase as a result of accidents, speeding tickets, and other unexpected incidents. A growing number of insurance providers offer usage based discounts, contact your insurance provider today to find out if you qualify.

Author: support
Last update: 2021-11-03 18:41


What are technical support hours?

Monday - Friday, 8:30 am to 5:30 pm, EST. Emergencies, such as accidents, will be responded to after hours. Please review the content in the Help Center in your MyFleetistics account, Fleetistics.TV or this FAQ manager for more possible solutions during off hours.

A vehicle not reporting on the map or a user not able to login will be handled the next business day. We cannot remotely make a device report and we have a password reset function to automate resolving login issues.

Author: support
Last update: 2021-11-03 19:17


What does intrinsic safety mean?

Intrinsic safety (IS) is a protection technique for safe operation of electrical equipment in hazardous areas by limiting the energy available for ignition. In signal and control circuits that can operate with low currents and voltages, the intrinsic safety approach simplifies circuits and reduces installation cost over other protection methods. Areas with dangerous concentrations of flammable gases or dust are found in applications such as petrochemical refineries and mines. As a discipline, it is an application of inherent safety in instrumentation. High-power circuits such as electric motors or lighting cannot use intrinsic safety methods for protection.

Intrinsic Safety
Learn more

Author: support
Last update: 2021-11-03 19:28


Will connecting to the OBD port void my vehicle warranty with the manufacturer?

In the US, the Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Geotab has spent considerable time ensuring that our products cannot cause harm to the vehicle.

Author: support
Last update: 2021-11-03 19:29


What is OBD?

OBD stands for on-board diagnostics, an automotive term that refers to a vehicle’s diagnostic and reporting capabilities. The OBD is a valuable tool for repair technicians, vehicle owners, and fleet managers, as it is used to monitor the health and performance of the vehicle engine and emissions system. Vehicle manufacturers first started to build this computer system into vehicles in 1996. The GO device connects to the OBDII port out of the box, which is a standardized connector in most vehicles today.

 

Wikipedia
On-board diagnostics (OBD) is an automotive term referring to a vehicle's self-diagnostic and reporting capability.

Author: support
Last update: 2021-11-03 19:30


Will the GPS drain my battery?

No, the devices will go into sleep mode when the vehicle is turned off and will only draw about 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.

Author: support
Last update: 2021-11-03 19:39


Other Systems » Fleetistics IoT

Data Process Service IoT API

Data Processing Service (IoT) API  

The Fleetistics DPS-API provides unified access to the information reported by any device registered in your account. Devices of all manufacturers, type, configuration and device data provider are supported. For all device types, the system provides a list of registered devices.

Information provided includes:

  • A list of each device’s current state, manufacturer/type/configuration, current location, speed, battery status, last update date.
  • A list of raw device parameter values for specific devices by date/time. The list of parameters is unified and independent from device types. However, each device type or configuration can send its own set of parameters.
  • A list of raw device messages for specific devices by any date/time period. Messages contain only updated device parameters and location. Messages always provide a unified type reliant on the device message type. If device sends events such as start/stop motion or ignition on/off, the message will contain a unified event type. Messages can be empty if no change in parameter value or status.

Required skills: The ability to form and send an HTTP request with header and handling for JSON responses.

To get started: In MyFleetistics, go to Account > Services > Administer Services. Enable the Data Processing Service (IoT) API option. Then open Service Settings by clicking the icon to obtain an API Key. The Service Settings page contains an API Explorer hat includes a list of all requests and the ability to test each request on your real data, then copy the request URL.

Request details:

  1. To get data send an HTTP Get request with parameters that include a query string and data will be returned as JSON response.

    Request must include header "Authorization” with value "Bearer " + APIToken.Z

    You can copy "Authorization” header on from the Data Processing Service (IoT) settings by clicking the
    Copy Auth Header button.

  2. Requests can be concurrent.

  3. Max number of concurrent requests and max number of requests per hour are limited by the service level selected. If requests exceed the limit - HTTP code 429 Too Many Requests is returned.

  4. The maximum number of returned messages by single request (GetDeviceMessagesBy*/GetMessagesBy*) is limited by 1000 messages. If a request returns more than 1000 messages - only first 1000 messages are returned and the flag "isLimited" is true. Returned messages are ordered by Message.Id so you can build new request starting from the last returned Message.Id

  5. The base API url is: https://my4.myfleetistics.com/api/dps/
  6. A call always returns a JSON object containing the fields "result" and "payload". The response result=0 indicates success. The response result !=0 indicates an error. An error returns the field "message" with details.

  7. Payloads can be a JSON object or array depending on the request  

Examples of calls for use with GPS devices:

  1. Show devices on map or show list of devices statuses:

    - Request the list of devices once (/GetDevices) – to show device name and type. ·       
    - Periodically request the list of device statuses (/GetDeviceCurrentStatuses)

    Device current status contains latest device location, speed and bearing to show position on a map. It also includes LastCommunicationDate, IsBatteryOk, IsIgnitionOn, IsInMotion for device state.

  2. Show device state for a date/time

    · Request the list of devices (/GetDevices) – to show the device selector
    · Ask user for DateTime
    · Request a list of parameters (/GetParameterTypes) - to display parameter names.
    · Request initial device state (device parameters values) on “DateTime” (/GetDeviceStateUpToDate)

    Showing device location and all parameter values can be accomplished with DateTime

  3. Show device activity:

    · Request device list (/GetDevices) – to show the device selector.
    · Ask user for fromDate and toDate.
    · Request list of parameters (/GetParameterTypes)- to show parameter names.
    · Request list of event types (/GetEventTypes)- to show eventTypes names.
    · Request initial device state (device parameters values) using “fromDate” (/GetDeviceStateUpToDate)

    All device parameters values at the beginning by entering user period.

    - To request device messages for period fromDate to toDate (/GetDeviceMessagesByDate). If the quantity of messages is      more than 1000, the response will include isLimited = true. In this case – send again (/GetDeviceMessagesByDate)with the same period fromDate to toDate adding parameter fromMessageId as maxMessageId+1 from latest response to build afull list of messages.

    Device messages contain only device parameters location changed by this message. Also some devices send events like start/stop motion or ignition on/off – in this case the message will contain the event. Some messages can be empty if nothing changed. Empty messages should be ignored and show only non-empty messages. This allows the user to see device activity during the period.

  4. Show device messages

    · Request list of devices (/GetDevices) – to show the device selector.
    · Ask user for fromDate and toDate.
    · Request the list of parameters (/GetParameterTypes)- to show name of parameters.
    · Request the list of message types (/GetMessageTypes) - to show name of messageTypes
    · Request the list of event types (/GetEventTypes)- to show name of eventTypes
    · Request device messages for period fromDate to toDate (/GetDeviceMessagesByDate).

    If the quantity of messages is more than 1000, the response will include isLimited = true. In this case – send (/GetDeviceMessagesByDate) again with the same period fromDate to toDate including the additional parameter fromMessageId as maxMessageId+1 from the latest response to return the full list of messages.

    When the list of messages is called, the message type can be a periodical update message or system message. If message has event – the event name is included. Empty messages can be shown or ignored. Some empty messages can be system or contain only an event.

    If full device state for each message is needed, load (/GetDeviceStateUpToDate) at the beginning of period, then check that messages are sorted by messageId in the list. In series replace the values in full device state with the same parameters. Location is provided in device state for each message.  

  5. Datafeed service for continuously syncing all data to an internal database.

    ·        Request the list of devices once, parameters, message types, event types (/GetDevices, /GetParameterTypes, /GetMessageTypes, /GetEventTypes) to save them into your database.
    ·        Periodically, for example, once a day, request the lists again to check using “LatestUpdateDate” to determine is an entity changed, updadted, or add it to your database.
    ·        Request the initial device state (device parameters values)once for the start date of a datafeed (/GetDevicesStateUpToDate)request to save to a database. This request return states of all devices. The datafeed process can be restarted anytime from the same or a different date
    ·        Request all device messages once for all devices for a DataFeed start date without specifying a to date (/GetMessagesByDate). If the quantity of messages is more than 1000, the response will include isLimited = true. In this case send (/GetMessagesByDate)again with the same fromDate but include parameters fromMessageId as maxMessageId+1 from latest response. This builds the full list of messages. When all messages are returned, save the latest maxMessageId to a database.
    ·        To periodically calculate period how frequently devices are reporting, how frequently data is to be updated, and what are the requests limitations on your account, request new messages using (/GetMessagesById) with latest messageId saved to a database.If the quantity of messages is more than 1000 use the same procedure as the initial load but with (/GetMessagesById). Once all messages are received, save the latest messageId to a database.  

    To implement a datafeed of device messages, request a list of available devices again.

    Then, periodically sync the list of devices with returns with usage device.Id as unique ID.

    Device messages can be requested per device or for all devices. Message.Id can be used as serial.

    It is integer incrementing messages unique key that is never changed.

    Message.DCSDate is UTC time when server received message from device.

    It never returns lower number than those already received.

    Message.Date is generated by device. If a device sends delayed messages from its cache, you can receive an older date than those already delivered.

  6. Base API url is: “https://my4.myfleetistics.com/dcsapi/”

  7. A JSON object with fields "result" and "payload" are always returned. Result=0 indicates success, result !=0 indicates an error. In case off error a "message" with details is returned. Payload can be a JSON object or array depending on the request.

  8. Device messages contains two dates:

    -   Date - is the DateTime of message sent by device.

    -   ServerDate - is the date the server received the message.

    -   Both dates are in UTC. Device messages can be stored in device memory and sent at a later time.  

DeviceCurrentStatus contains deviceID - to show device name or type, use the result of /GetDevices request.

GetDeviceCurrentStatuses does not return current status for a device that has never reported.

GetDeviceCurrentStatuses returns one current status per device.

GetDeviceCurrentStatuses always returns a list of all current statuses. It does not depend on reported device since your previous

GetDeviceCurrentStatuses request or no.    

API Requests:

1. To return a list of Parameter, Message, or Event types use (GetParameterTypes, GetMessageTypes, GetEventTypes). Example: https://my4.myfleetistics.com/dcsapi/GetParameterTypes returns:
"Id" - integer, ID of Parameter, Message, Event, used in the rest of requests
"Name" - string, name of Parameter, Message, Event
"LatestUpdateDate" - integer, Unix time, UTC/GMT, time of latest entity parameter update
Parameters, Message types, Event types include device manufacturer, type, configuration independence.

Sample:

{               

"result":0,

"payload":{ “messageTypes”: [      

                        {                                            

"Id":4,                                             

"Name":"Update",                                             

"LatestUpdateDate":1564156521                              

},{                                             

"Id":17,                                             

"Name":"System",                                             

"LatestUpdateDate":1566797645                              

}               

]

}

}   

2. List of devices, /GetDevices returns:


"Id" - integer, ID of device will be used in the rest of requests
"TypeName" - string, name of device type
"SerialNumber" - string, unique ID of device, depending on the device type, this can be the device IMEI, ESN, UID, Serial number.
"Name" - string, name of device in MyFleetistics
"ActivatedDate", integer, Unix time, (number of seconds that have elapsed since January 1, 1970 (midnight UTC/GMT)), UTC/GMT. The time the device started reporting for into this account
"DeactivatedDate" - integer, Unix time, UTC/GMT, time when the device stopped reporting for into this account, optional, can be null for active device
"LatestUpdateDate" - integer, Unix time, UTC/GMT, time of latest device parameter update
"LatestDeviceMessageDate" - integer, Unix time, UTC/GMT, time of latest device message, optional, is null for non-reporting device

Example:

{               

"result":0,               

"payload":{

“devices”: [  

{                                             

"Id":4,                                             

"TypeName":"FLT-TLP",                                             

"SerialNumber":"866425035335092",                                             

"Name":"TopFly 0x26 Test",                                             

"ActivatedDate":504921600,                                             

"DeactivatedDate":1429825293,                                             

"LatestUpdateDate":1564156521,

"LatestDeviceMessageDate ":1564156521                              

},{                                             

"Id":17,                                             

"TypeName":"FLT-TLP",                                             

"SerialNumber":"866425039637030",                                             

"Name":"test DCS export",                                             

"ActivatedDate":1566297674,                                             

"LatestUpdateDate":1566797645,

"LatestDeviceMessageDate ":1564156521                              

}              

]

}

}

3. List of devices current statuses, /GetDevicesCurrentStatus this request returns statuses of reporting devices Device type independent response. LastCommunicationDate, IsBatteryOk, IsIgnitionOn, IsInMotion "LastCommunicationDate" - integer, Unix time, UTC/GMT, time of latest device message of any type - position message, alert, heartbeat or system message "IsBatteryOk" - boolean, multi-sourced battery OK status, obtained f