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• How do I reset my password?
  For password reset issues we want to check the following before attempting to resolve the issue. Is the user created in MyFleetistics and Geotab? Has the user ...
• How to add a user in MyFleetistics (employees)
  Go to: https://www.fleetistics.com/login/ Enter your credentials and login. 2. On the left side menu click on FLT Control Panel. Click on FLT Account Admin. 3. In the ...
• How do I share [Geotab] real time fleet data with my team so they can see it on iPhones and Desktop computers?
  To view realtime data on an iPhone or Android users need to have the Geotab Drive App. The app is free and can be downloaded ...
• How do I share real time fleet data with my team so they can see it on iPhones and Desktop computers?
  There are several ways to share data depending on the GPS platform and data to be shared. Common sharing methods include: Schedule reports to be emailed ...
• How do I share real time fleet data with my team so they can see it on iPhones and Desktop computers?
  There are several ways to share data depending on the GPS platform and data to be shared. Common sharing methods include: Schedule reports to be emailed ...
• How to manage Rosco Data
  Rosco Data Use It is important to monitor the data use from the Rosco Vision dash cam system. Incorrect settings or excessive use can lead ...
• How do I initiate an Extended Service Request?
  These steps are performed by the requestor from the primary database. To extend telematics services to a target database, do the following. Remember, you must ...
• How do I cancel an Extended Services request?
  Extended Services requests can only be cancelled while in the Pending status. If the request was already accepted by the recipient from target database, refer ...
• How do I accept an Extended Services request?
  These steps are performed by the recipient from the target database. To accept or reject an extended services request from a primary database, do the ...
• How do I reject an Extended Services request?
  These steps are performed by the recipient from the target database. To accept or reject an extended services request from a primary database, do the ...
• How do I remove a device from Extendable services?
  ! IMPORTANT: You can remove a device from the target database after accepting a request from an primary database to extend services. However, removing a ...
• How do I terminate a device from Extendable services?
   Only Fleetistics can terminate Extendable Services. Email Support@Fleetistics.com or call us at 877-467-0326 to make a termination request. If you simply remove the devices from ...
• How do you suspend Hours of Service in the Drive App in the event of a state of emergency and hours of service has been suspended?
  Change the ruleset of the driver to "no HOS Ruleset". ...
• How is a driver's time zone defined?
  Through their user profile in MyGeotab. ...
• How are truck rentals handled?
  Paper logs can be used for 8 days. If the vehicle is in use for longer than 8 days, an ELD is required. ...
• How do I locate the OBD Port (Diagnostic port) in a vehicle?
  Use the links below to locate the OBD port in a vehicle. CarMD – North America Only Innova DLC Locator - North America only The Diagnostic Box - ...
• How do I share [Geotab] real time fleet data with my team so they can see it on iPhones and Desktop computers?
  To view realtime data on an iPhone or Android users need to have the Geotab Drive App. The app is free and can be downloaded ...
• How is the fuel report calculated in Geotab?
  There are several different methods that the GO device uses to calculate the fuel used from a vehicle and the method that is used depends ...
• How do I edit an existing zone in Geotab?
  To change the shape of a zone, find the zone on the map or search for it in the zones list. Selecting a zone on ...
• How do I remove or delete a zone in Geotab?
  Zones can be removed from the database by selecting a zone and then clicking Remove. Once the zone is removed, your reports which previously displayed ...
• How do I create zones from an Excel file?
  You can use a spreadsheet application to prepare a list of zones which can be imported to your account. This saves time when you have ...
• How do I create a route in Geotab?
  Overview Effectively dispatching your drivers is easy when you use Geotab to do your route optimization. You can reduce fuel consumption, mileage, CO2 emissions and increase ...
• How do I create an auxiliary rule in Geotab?
  Grouping Auxiliaries Generally we want to keep Auxiliary Groups in a separate Group tree from that of location, vehicle category, etc. For this reason we will ...
• How are auxiliary rule reports accessed in Geotab?
  After an auxiliary rule has been broken by a vehicle or driver, it will be available in your exception reports. Select Rules & Groups from the left ...
• How are auxiliary rule reports accessed in Geotab?
  After an auxiliary rule has been broken by a vehicle or driver, it will be available in your exception reports. Select Rules & Groups from the left ...
• How do you set up auxiliary rule notifications in Geotab?
  When auxiliary rules are broken you can have automatic notifications sent out to inform fleet managers. A notification can be displayed in the following ways: ...
• How does Geotab manage posted speed limits?
  Compare your driver’s speed with the posted road speed for local city driving, or within specific zones such as schools or other low speed residential ...
• How does the NFC Driver ID option work in Geotab?
  Geotab has incorporated the latest in RFID technologies - Near Field Communications (NFC) - to deliver driver identification for personnel that switch between vehicles. Driver ...
• How does engine data work in Geotab?
  Your Geotab GO Device is designed to collect and respond to status information in your vehicle. The port which it is installed in is traditionally ...
• How do I install the Geotab NFC Key Reader?
  A special harness called the IOX-NFC which contains the key reader for the NFC keys is required to be installed in the vehicle in order ...
• How are fuel reports calculated in Geotab?
  There are several different methods that the GO device uses to calculate the fuel used from a vehicle and the method that is used depends ...
• How to use the RPM graph in accident reconstruction.
  RPM Graph The RPM graph is important in determining if the driver had his foot on the accelerator of the vehicle. This can be used to ...
• How do I install an IOX-based accessory in Geotab?
  The Geotab GO9™ device is the world's only expandable plug-&-play vehicle telematics platform that allows for unique IOX™ expandability. The IOX-AUX gives you the opportunity ...
• How to create a user in MyFleetistics
  Go to: https://www.fleetistics.com/login/ Enter your credentials and login.       On the left side menu click on FLT Control Panel. Click on FLT Account Admin. ...
• How can you put phone numbers on the device?
  Phone numbers cannot be added to a device. They are data only devices and do not support voice. Adding voice or increasing data consumption would ...
• How do I add a User to MyFleetistics, not just to Geotab?
  To add a user an account admin will need to email support@fleetistics.com with the persons first and last name, access level (admin, supervisor, employee, none). ...
• How do I import groups settings into my account?
  Click the gear on the top right of the screen or click the link below to access the group settings template. Click Tools and Settings. Click Import ...
• How do I import Geofences into Fleetistics ONE?
  Click the gear on the top right of the screen or click the link below to access the group settings template. Click Tools and Settings. Click Import ...
• How do I import a POI (Point Of Interest) in Fleetistics ONE?
  Click the gear on the top right of the screen or click the link below to access the group settings template. Click Tools and Settings. Click Import ...
• How do I view and search the Geotab Audit Log?
  The Audit Log is accessed by clicking System in the left menu, then clicking Audit Log. Select the audit type to locate. Examples include delete message, ...
• How can I decode a VIN?
  The links available below under the related links header provide tools for decoding VINs. Ford's VIN DecoderFord's website but also works for other vehicle types. Carmax VIN ...
• How can I convert accelerometer values to g-forces?
  Divide the accelerometer value by 9.8 to get g-force. ...
• How do firmware updates work on the Geotab platform?
  The firmware for all live devices is managed by Geotab. The most current release firmware is pushed over the air to the devices on a ...
• HOS / ELD Certification Statement
  Geotab HOS Certificate “Geotab Drive” Solution Geotab Inc. (“Geotab”) is the manufacturer of the “approved GO device” and the MyGeotabweb platform which, along with a connected ...
• How often does the MyFleetView map refresh?
  The MyFleetView map refreshes after 10 seconds on first load and every 60 seconds after. The Lite map refreshes on demand. There are 3 aspects to a ...
• How often does the Geotab map refresh?
  The Geotab map refreshes every 20 seconds. The Lite map refreshes on demand. There are 3 aspects to a GPS system providing data on a map.1. GPS ...
• How often does a Fleetistics LITE device update?
  The devices on the Lite platform update at various rates ranging from 1 minute to several hours depending on the device application. Vehicle devices update ...
• How can zones help my business?
  Zones are a key feature that can help your business in several ways. The more zones you use the easier it is to read and ...
• How can geofences help my business?
  Geofences are a key feature that can help your business in several ways. The more geofences you use the easier it is to read and ...
• How can I manage my fuel account?
  The Fleetistics Fuel Card offers an online portal for its customers to easily manage their accounts online. Once enrolled online, you can login any time ...
• How can I apply for the Fleetistics Fuel Card program?
  Contact your account manager. There is not price advantage getting an account directly from WEX. If you do not get your account through Fleetistics you ...
• How often does a FleetisticsONE device log position data?
  FleetisticsONE offers several configurations dependant on the targeted application, the device, and the device model. A typical vehicle tracking device updates once per minute or ...
• How do I customize a GO Series report?
  The general process is to save the Excel file to your desktop, edit the file, save again and then upload to your Geotab account. There ...
• How to archive a vehicle/asset
  How to archive a vehicle/asset Devices can be removed from the system but still maintain the data collected by the device from the vehicle. This is ...
• How to archive a vehicle/asset
  How to archive a vehicle/asset Category:  Removing a device from the system by archiving it, to preserve the data from the device. This is useful if the ...
• How to check faults for a vehicle
  How to view vehicle faults  Purpose:  This article outlines the procedure for viewing reported engine faults for a vehicle. Monitoring engine faults can provide insight into ...
• How to check faults for a vehicle
  How to check vehicle faults  Category:  Engine & Maintenance  Purpose:  This article will go over how to check any faults for a device/vehicle. This is useful as it ...
• How to use DriveWyze Fleet Managment Portal
  Drivewyze Fleet Management  Category:  Drivewyze Purpose: This article will go over the basics of how to synchronize your fleet with Drivewyze and edit any information on the Drivewyze ...
• How to access the DriveWyze Fleet Managment Portal
  Drivewyze Fleet Management  Purpose: This article outlines the process to synchronize your fleet with Drivewyze and make any necessary edits. Procedure:  Click Drivewyze in the left menu(1). From this ...
• How to pair a Go device with a Rosco camera
  How to pair a GO device with Rosco Camera  Purpose: This article outlines the process pairing a GO device with a new Rosco Camera.  Procedure:   Click RoscoLive ...
• How to add a new user in MyFleetistics
  How to add a new user in MyFleetistics (customers) Purpose: This article provides instructions for adding a new user to MyFleetistics. Procedure:  Log in to MyFleetistics. Click the Accounts option(1). In ...
• How to Transfer Geotab Service
  Transferring Geotab service to a different reseller for any reason can be a disheartening experience. With over 21 years as a Geotab reseller, Fleetistics is ...
• How much data is available monthly?
  The default data plan is 500 MB per device, per month. You can exceed this without knowing which will result in overage fees if you ...
• How Does Monthly Data Work?
  CrewChief Data Plan Overview It is important to know how the data plan works. Efficiently using data enables customers to realize low monthly service fees with ...
• Hours of Service Ruleset Matrix
  Click the link to review detailed information on the various rulesets as reported by Geotab. https://docs.google.com/document/d/10g2IAP8WjYQveYb-BEOEeEuElE2EOtBH4L13fRyeeTI/edit ...
• How to Open a Support Case
  A support case is a way to quickly share any issue or question in writing, and avoids spending time on hold, getting a voice mail ...