GPS Device Location Not Updating
There are several possible explanations.
- The vehicle may have been parked outside of cellular coverage. When the vehicle re-enters cell coverage, it will update the trip data.
- The device could be malfunctioning.
- The device may have been unplugged at the last reported location.
Quick Troubleshooting.
- The first thing to check is that the device has lights on the front when the vehicle is running. This is a very basic function check. If in down, power cycle the device by unplugging and plugging back into to restart the device.
- Put the device in another vehicle with a know working OBD port and take it for a test drive. If it updates, there is an issue with the vehicle, not the device.
Contact support to open a support case and get help resolving the issue.