How do I accept an Extended Services request?

~ 0 min
2021-09-16 15:35

These steps are performed by the recipient from the target database. To accept or reject an extended services request from a primary database, do the following. Only incoming services in the Pending status can be accepted or rejected. To accept a request:

1. From the Fleet Management Application navigation menu, click Vehicles

2. A notification displays at the top of the page from the primary database requesting to extend telematics services to your target database. The notification remains on the page until it is dismissed by clicking the X symbol.

Request to extend services

NOTE: The request is only visible to recipients with the View device share clearance, and can only be accepted or rejected with the Administer device share clearance. If multiple requests are made, multiple notifications display. 

3. Click the View Data button on the notification to view details of the primary database, then enter a name for the service in the Description/Name: field. When finished, click Accept. ✱ NOTE: If multiple vehicles are shared, they are listed in separate Description/Name: fields.

New extended services 1  New extended services 2

4. Another notification displays at the top of the page confirming the request was accepted. 

Success accepted message

5. Select the new vehicle from the list, and under the Extended services tab on the Vehicle Edit page, the Service Status changes from Pending to Active. ✱ NOTE: At any time, click the Show Help button to display additional information about the feature.

Extended Services accepted

NOTE: At any time, click the Show Help button to display additional information about the feature.

Related Topics:
How do I initiate an Extended Service Request?
How do I cancel an Extended Service Request?
How do I reject an Extended Services request?
How do I remove a device from Extended Services?
How do I terminate Extended Services?

Tags: extendable services, Geotab, shared data
Average rating 0 (0 Votes)

You cannot comment on this entry