The customer is responsible for all fuel card changes and account management issues. Customer service is provided directly by WEX and Fleetistics has no access to a customer WEX account. The authorized fleet contact can add or delete cards by logging into www.wextools.com. The fleet manager can also call Customer Service at 800-761-7181 to terminate or add a driver/ vehicle.

For new fleets and overnight mail requests, card orders received before 3:30pm Eastern Time will ship same day. All cards ordered for regular shipping will ship next day.

To create a new WEX account you must use the Fleetistics WEX account application. http://fleetistics.com/fuel/ in order for us to be able to connect your fuel data to your GPS data. *The WEX account setup process is generally very slow. Please allow for several weeks for this process to be completed by WEX customer service.